danielhouston26 Posted August 23, 2019 Share Posted August 23, 2019 Hello, I put in a ticket (Id #2000816073) for corsair support 2 days ago regarding my K65 keyboard, whose firmware has seemingly broke and needed a new firmware.bin file. I have been checking my ticket every day for an update, however I have had no response from corsair support, although my ticket's last activity was some time today. Further, my ticket previously had a section on it where it said who the ticket was assigned to, however now there seems to be no-one assigned to it, which makes me believe my ticket has been blown off or something since I didn't get any kind of response. In this situation, what should I do? My ticket seems to have no-one assigned to it, so how long will it take for me to get a response or will I not get a response at all? Also, on the chance my ticket does not get a response by the end of today, does corsair support respond on Saturdays as well, or will I have to wait until next week if I do not get a response today? Link to comment Share on other sites More sharing options...
diziet Posted August 28, 2019 Share Posted August 28, 2019 I'm currently waiting an average of 3 full working days, so if I reply to a ticket Sunday morning I'll get a reply Wednesday night. I've had replies from them on Saturdays though. Link to comment Share on other sites More sharing options...
cransambowpo Posted September 1, 2019 Share Posted September 1, 2019 Just in case you're still waiting, I got a reply for my request to RMA my M65 RGB Elite mouse in about 2 days and 2 hours. They asked for my address and phone number (which is odd, since that information is mandatory in the RMA request). A couple of hours later, they approved the RMA and sent me the return instructions. Link to comment Share on other sites More sharing options...
Recommended Posts