d0x Posted August 3, 2020 Share Posted August 3, 2020 (edited) After my vaction the headset (Corsair Virtuoso RGB Wireless SE) isn't starting. When connected to power all LEDs are flashing red (the mic, ears and the small status LED on the Bottom). There is also a quite crackle sound coming from the speakers. I tried already the folloing thinks: Installed latest iCUE SoftwareInstalled latest Firmeware (force install) on the DongleUpdated Windows 10Rebootet many timesTried different USB PortsTried USB and Wirless mode on the headsetUsed Different ChargersUpdated Motherboard driversRemoved the Headset drivers and installed them againDifferent USB Cables This small clip shows the problem: [ame] [/ame] Do you have any Ideas? Edited August 3, 2020 by d0x Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted August 4, 2020 Corsair Employee Share Posted August 4, 2020 First time I've seen something like this. When you left for vacation, did you leave the headset charging? Have you tried power cycling the battery by letting it go completely dead, then recharging it? What is the LED status on the dongle? And have you tried re-pairing the headset and dongle? Link to comment Share on other sites More sharing options...
d0x Posted August 4, 2020 Author Share Posted August 4, 2020 I don't remember whether it was charing during my vactionHow to power cycling the battery? There is no on/off switch to turn it on? I let it in wireless mode over night. It feels like the battery is dead and it can't get the power it needs to boot up.The LED status on the dongle is flashing red as well. But after some minutes it goes off. How can I pair the Headset and Dongle? But I'm pretty convinced that it would not help since the headset doesn't start at all. I made an new video showing the dongle and if you listen carefully you hear the crackling sound (which for me indicates a stable power problem). [ame] [/ame] Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted August 5, 2020 Corsair Employee Share Posted August 5, 2020 Pairing can be done through the settings tab in iCUE. After you select the Virutoso you would see a pairing button. If the device is not able to be paired, then I would suggest putting in a support ticket on our site, and PM me the ticket number. https://support.corsair.com Link to comment Share on other sites More sharing options...
Zaquisha Posted October 24, 2020 Share Posted October 24, 2020 Hab leider ganz genau das gleiche Problem! Ticket:ID #2003671016 Bitte um rasche Hilfe! Link to comment Share on other sites More sharing options...
Elid5858 Posted January 7, 2021 Share Posted January 7, 2021 Having the exact same problem with mine. I submitted a ticket with Corsair. I hope we all can find a solution to this problem. RGB is a great headset. Link to comment Share on other sites More sharing options...
Elid5858 Posted January 7, 2021 Share Posted January 7, 2021 1. Make sure the headset is set to wireless mode. 2. Hold down the mute button for 15 seconds until the headset lights turn off. 3. Plug the headset into the PC. If it didn't work, switch the headset on and let it run out of battery, recharge it from zero and see if it makes any difference. 1 Link to comment Share on other sites More sharing options...
Papipaoloh Posted April 27, 2021 Share Posted April 27, 2021 I don't remember whether it was charing during my vactionHow to power cycling the battery? There is no on/off switch to turn it on? I let it in wireless mode over night. It feels like the battery is dead and it can't get the power it needs to boot up.The LED status on the dongle is flashing red as well. But after some minutes it goes off. How can I pair the Headset and Dongle? But I'm pretty convinced that it would not help since the headset doesn't start at all. I made an new video showing the dongle and if you listen carefully you hear the crackling sound (which for me indicates a stable power problem). I have the same problem as you but my headset starts to flash red when I update its firmware Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted April 29, 2021 Corsair Employee Share Posted April 29, 2021 I have the same problem as you but my headset starts to flash red when I update its firmware Have you already updated the firmware on both your VIRTUOSO and its dongle? You'll need to re-pair your VIRTUOSO to the dongle by toggling the headset to USB mode and connecting it via USB. From there, you'll select the VIRTUOSO's dongle and initiate pairing. Link to comment Share on other sites More sharing options...
arifsalleh27 Posted April 29, 2021 Share Posted April 29, 2021 Can u explain more on to connect dongle and headphone after updating the firmware????? Link to comment Share on other sites More sharing options...
arifsalleh27 Posted April 29, 2021 Share Posted April 29, 2021 Have you already updated the firmware on both your VIRTUOSO and its dongle? You'll need to re-pair your VIRTUOSO to the dongle by toggling the headset to USB mode and connecting it via USB. From there, you'll select the VIRTUOSO's dongle and initiate pairing. Can u make like a video or more detail steps on that?? U know I just half day using it.. After new updatte firmware with more battery left, the dongle just starts blinking red.. It wont connect to wireless headphone.. Even if when u use USB type C connected to PC but if the dongle is attached, there will be no sound at all.. Please help Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted April 30, 2021 Corsair Employee Share Posted April 30, 2021 (edited) Hey arifsalleh27, I hope the information below helps. Let me know if you require any additional clarification/receive any results On iCUE 4.10.273, VIRTUOSO has firmware version 5.2.68 available, while its dongle has 5.4.99 available. I suggest taking the following steps: Make sure your VIRTUOSO is toggled to USB mode and connect it to your PC via USB. Connect the USB dongle, as well and make sure both devices are connected to direct USB ports and not a hub/dock.Go to device settings for both devices and make sure firmware on both VIRTUOSO and its dongle is up-to-date (per versions above/last image below)With firmware for both devices up-to-date, there are two methods to re-pair the two: Select VIRTUOSO's dongle>Connections>Press "Initiate" next to USB Wireless Receiver pairing (see first image below)Select VIRTUOSO headset>Device Settings>Press "Pair" next to Wireless Receiver Pairing (see second image below) Edited April 30, 2021 by Corsair Albert Small typo Link to comment Share on other sites More sharing options...
Daethz Posted April 30, 2021 Share Posted April 30, 2021 dongle v .5.4.99 is breaking the dongles my virtuoso se is having the same issue, headset is v0.17.149 theres no option to update Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted May 1, 2021 Corsair Employee Share Posted May 1, 2021 (edited) For anyone else that stumbles across this thread, If the steps above do not remedy your issue, please message me the following: Your VIRTUOSO model (ex. CA-9011180-NA), and current firmware version for both the VIRTUOSO and its dongle.What firmware version your VIRTUOSO's dongle was on before the update to 5.4.99 (only if memorized, otherwise it's OK!)If you have any of the below devices (if so, please mention): Keyboard: K57 Wireless Mice: Ironclaw Wireless, Dark Core Pro, Harpoon Wireless I will provide the firmware and installation steps for your headset. After installing the proper firmware, you should be able to initialize pairing without issue. If you are unsure of which exact model you have, it can be found under the right earpad. Turn the earpad gently in a clockwise fashion to remove it - the serial and model number should then be revealed. I do not require your serial number, just model number please. Edited May 5, 2021 by Corsair Albert Link to comment Share on other sites More sharing options...
kooper Posted May 7, 2021 Share Posted May 7, 2021 (edited) Hi Albert, Could you help me with the firmware as you mentioned above? Virtuoso RGB SE is not working in wireless mode, only with USB-C connected! Dongle is flashing red everytime and Pair option not working "Pairing will start soon" and nothing happens, Virtuoso Model - CA-9011180-NA Current Firmware: Headset: 0.17.149 Dongle: 5.4.99 Not remember last version, this is my first day with this headphones and I am frustrated about this issue!!! please help, I have no one other Corsair device, Regards. Edited May 7, 2021 by kooper Adding more info Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted May 7, 2021 Corsair Employee Share Posted May 7, 2021 Hi Albert, Could you help me with the firmware as you mentioned above? Virtuoso RGB SE is not working in wireless mode, only with USB-C connected! Dongle is flashing red everytime and Pair option not working "Pairing will start soon" and nothing happens, Virtuoso Model - CA-9011180-NA Current Firmware: Headset: 0.17.149 Dongle: 5.4.99 Not remember last version, this is my first day with this headphones and I am frustrated about this issue!!! please help, I have no one other Corsair device, Regards. I've messaged you. Future readers, please message me with the mentioned details for a quicker response. Your VIRTUOSO model (ex. CA-9011180-NA), and current firmware version for both the VIRTUOSO and its dongle.What firmware version your VIRTUOSO's dongle was on before the update to 5.4.99 (only if memorized, otherwise it's OK!)If you have any of the below devices (if so, please mention): Keyboard: K57 Wireless Mice: Ironclaw Wireless, Dark Core Pro, Harpoon Wireless 1 Link to comment Share on other sites More sharing options...
Dydytrix Posted May 7, 2021 Share Posted May 7, 2021 Same problem here since today, i did the virtuoso se update and it stopped working in wireless. Forcing update button's is grey, same for pairing from the dongle and pairing from the headset takes forever and doesnt work. Virtuoso model : RDA0022 P/N CA-9011180 Using icue 4.10.273 virtuoso is in 0.17.149 dongle is in 5.4.99 also have strafe mk2 in 3.24, lightnode pro with ll120s in 0.10.4 and h100i platinum in 1.01.15 but no problem with theses. Thanks for the help. Link to comment Share on other sites More sharing options...
bgolding Posted May 23, 2021 Share Posted May 23, 2021 Hi All, I am having lots of problems since the last firmware update. I have the Virtuoso SE and it has refused to connect wirelessly. The dongle will just blink red as well as the headset. I can only use it in USB-C mode. I have uninstalled audio drivers, forced firmware and I only find myself back to the same issue. I also have the Dark Core Pro mouse because that's relevant info according to earlier posts from Corsair. Any help would be appreciated! Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted May 24, 2021 Corsair Employee Share Posted May 24, 2021 Hi All, I am having lots of problems since the last firmware update. I have the Virtuoso SE and it has refused to connect wirelessly. The dongle will just blink red as well as the headset. I can only use it in USB-C mode. I have uninstalled audio drivers, forced firmware and I only find myself back to the same issue. I also have the Dark Core Pro mouse because that's relevant info according to earlier posts from Corsair. Any help would be appreciated! I'll be PMing you. Link to comment Share on other sites More sharing options...
Auvity Posted May 27, 2021 Share Posted May 27, 2021 I'll be PMing you. My headset is constantly flashing and beeping high and fast. Can´t connect it through wireless or usb only with jack 3.5mm. Can you help me? Link to comment Share on other sites More sharing options...
rodo3jr Posted May 28, 2021 Share Posted May 28, 2021 Hi Albert, Could you help me with the firmware as you mentioned above? Virtuoso RGB SE is not working in wireless mode, only with USB-C connected! Dongle is flashing red everytime and Pair option not working "Pairing will start soon" and nothing happens, Virtuoso Model - CA-9011185-NA Current Firmware: Headset: ? Dongle: 0.16.80 Not remember last version, this is my first day with this headphones and I am frustrated about this issue!!! please help, I have no one other Corsair device, Regards. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted May 28, 2021 Corsair Employee Share Posted May 28, 2021 My headset is constantly flashing and beeping high and fast. Can´t connect it through wireless or usb only with jack 3.5mm. Can you help me? What firmware version is your VIRTUOSO and its USB dongle? Hi Albert, Could you help me with the firmware as you mentioned above? Virtuoso RGB SE is not working in wireless mode, only with USB-C connected! Dongle is flashing red everytime and Pair option not working "Pairing will start soon" and nothing happens, Virtuoso Model - CA-9011185-NA Current Firmware: Headset: ? Dongle: 0.16.80 Not remember last version, this is my first day with this headphones and I am frustrated about this issue!!! please help, I have no one other Corsair device, Regards. If either your VIRTUOSO or its USB dongle is showing its firmware as "v.?", then please open a ticket at https://help.corsair.com, our support will take care of you. Link to comment Share on other sites More sharing options...
MobGoblin Posted September 17, 2021 Share Posted September 17, 2021 I got the rgb headset and im having the same problem after updating it. Why release an update that breaks your product? Link to comment Share on other sites More sharing options...
soulmaker2207 Posted September 19, 2021 Share Posted September 19, 2021 (edited) I just updated the dongle firmware as suggested by ICUE and apparently the dongle is broken now, it's blinking red all the time and the "pair" option is disabled, the headset works in USB mode but is impossible to make it work in wireless mode which is the method I use the most. See attached images for version reference Edited September 19, 2021 by soulmaker2207 Link to comment Share on other sites More sharing options...
mansai167 Posted September 25, 2021 Share Posted September 25, 2021 On 5/28/2021 at 10:40 PM, rodo3jr said: Hi Albert, Could you help me with the firmware as you mentioned above? Virtuoso RGB SE is not working in wireless mode, only with USB-C connected! Dongle is flashing red everytime and Pair option not working "Pairing will start soon" and nothing happens, Virtuoso Model - CA-9011185-NA Current Firmware: Headset: ? Dongle: 0.16.80 Not remember last version, this is my first day with this headphones and I am frustrated about this issue!!! please help, I have no one other Corsair device, Regards. Did Albert@Corsair sort out your Headset problem mate? Link to comment Share on other sites More sharing options...
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