The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Keyboards and Mice

Thread Tools Search this Thread Rate Thread Display Modes
Old 08-23-2019, 05:25 PM
danielhouston26 danielhouston26 is offline
Registered User
Join Date: Aug 2019
Posts: 5
POST ID # = 1015505
danielhouston26 Reputation: 10
Important Corsair support response time?

Hello, I put in a ticket (Id #2000816073) for corsair support 2 days ago regarding my K65 keyboard, whose firmware has seemingly broke and needed a new firmware.bin file. I have been checking my ticket every day for an update, however I have had no response from corsair support, although my ticket's last activity was some time today. Further, my ticket previously had a section on it where it said who the ticket was assigned to, however now there seems to be no-one assigned to it, which makes me believe my ticket has been blown off or something since I didn't get any kind of response.
In this situation, what should I do? My ticket seems to have no-one assigned to it, so how long will it take for me to get a response or will I not get a response at all?
Also, on the chance my ticket does not get a response by the end of today, does corsair support respond on Saturdays as well, or will I have to wait until next week if I do not get a response today?
Reply With Quote

Old 08-28-2019, 06:38 PM
diziet diziet is offline
Registered User
diziet's PC Specs
Join Date: Apr 2019
Posts: 5
POST ID # = 1015981
diziet Reputation: 10

I'm currently waiting an average of 3 full working days, so if I reply to a ticket Sunday morning I'll get a reply Wednesday night. I've had replies from them on Saturdays though.
Reply With Quote

Old 08-31-2019, 09:17 PM
cransambowpo cransambowpo is offline
Registered User
Join Date: Aug 2019
Posts: 2
POST ID # = 1016336
cransambowpo Reputation: 10

Just in case you're still waiting, I got a reply for my request to RMA my M65 RGB Elite mouse in about 2 days and 2 hours. They asked for my address and phone number (which is odd, since that information is mandatory in the RMA request). A couple of hours later, they approved the RMA and sent me the return instructions.
Reply With Quote


firmware, k65 lux rgb, support

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -4. The time now is 09:51 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.