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Old 09-30-2019, 08:44 PM
RhinoCan RhinoCan is offline
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POST ID # = 1019765
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Sad Void Pro RGB Wireless SE suddenly isn't visible to Windows

I bought this Void Pro RGB Wireless SE a few months back and, starting a few minutes ago, Windows 10 no longer sees it.

I have all of my audio devices disabled except the headset mostly because I simply don't use them. I have an X in a red bubble beside the speaker symbol on my task bar and clicking on it only reveals my disable devices but not my Corsair headset. I tried rebooting Windows but that didn't help. My Windows 10 version is 1903 and has been at that level for a few weeks.

I use it Monday to Thursdays for work so I need it working again urgently

The headset seems to charge and I hear beeps when I turn it on or off via the headset controls and when I raise and lower the microphone but the dongle LED is not turning on now.

It was working fine before I went to dinner but when I came back, I found the audio gone and the X in the red circle beside the speaker icon. Icue sees no device.

I wish I could say this device has been trouble-free until now but I'd be lying. This is actually the second of the same headset I've had; I had to return the first one within a few days of buying it. This one has worked considerably better but has had lots of little issues where I'd have to fiddle with it to make it work again. I've always been able to coax this one to work eventually though, until this evening.

I've updated the software and firmware regularly and was up to date as of a few weeks ago when I last checked. I'd really like to get this working again as soon as possible if anyone has any suggestions rather than having to run to the store again tomorrow to exchange it yet again,

Can anyone suggest anything I can try?
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Old 09-30-2019, 09:17 PM
RhinoCan RhinoCan is offline
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POST ID # = 1019772
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Default Problem resolved.

For what it's worth, the headset is working again. I noticed that there was a Windows update available for .NET and installed it just in case it might help, which forced another reboot. After that second reboot, my headset started working again. The X in the red circle is gone and the dongle LED is lit again. I can hear videos again.

The fact that I needed to reboot TWICE just to make this bizarre problem go away does NOT please me.

By the way, now that iCue can "see" the headset again, I see that my firmware was current at v0.15 and my software was a bit out-of-date at 3.18.77; I'm updating to 3.20.80 as I write this.
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