andre88223 Posted August 19, 2019 Share Posted August 19, 2019 Hey there, Can someone look at the above tickets？ I was asked to provide more details which I have done so. I understand it was the weekend, there might not be anyone to assist me. I just wondering if you can help me speed up the process? I am currently unable to work because of memory failure. How long will it usually take for the return & get the replaced memory? Thanks Andre Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted August 19, 2019 Corsair Employee Share Posted August 19, 2019 Hello, We will do our best to help you out on this. As for the turn around time, it is dependent on how soon your defective item would be sent in to us. I believe you can ask the agent to set up an ARMA so we can send the unit first after creating a charge. Link to comment Share on other sites More sharing options...
andre88223 Posted August 21, 2019 Author Share Posted August 21, 2019 Hi there, Can someone advise what the next step is? It's been 5 days since the ticket was created. At least provide me a return lable so we can start the returning process. Thanks Link to comment Share on other sites More sharing options...
andre88223 Posted August 25, 2019 Author Share Posted August 25, 2019 I have no idea what your processing procedure is, it always takes at leat a couple of days until I get a reply WITHOUT imporatant information. I have asked a shipping lable so many times but still don't get it. PLESAE TAKE ACTION!!! Link to comment Share on other sites More sharing options...
andre88223 Posted August 26, 2019 Author Share Posted August 26, 2019 Hi, I have just paid the advanced RMA, please making sure you make comment says it is a REPLACEMENT, not NEW items so the Canadian board won't charge tax on it!!! I have seen so many advanced RMA customers had this issue. Thanks Andre Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted August 28, 2019 Corsair Employee Share Posted August 28, 2019 Hello, We are aware of those issues, our logistics team is working on getting that fixed. Link to comment Share on other sites More sharing options...
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