NeonNerdlette Posted May 4, 2020 Share Posted May 4, 2020 Hello, I just purchased a New Corsair H100i Platinum yesterday. I have finished installing all the cables into the correct connections and everything seems to be working exactly as intended (including the fan LEDs), except for the pump unit LEDs. I have corsair iCUE. It detects the cooling unit, and the fan LEDs can be controlled. It reads the pump LEDs as also being set and matching with the fans, however, this is not the reality. There are no lights on the pump at all. Troubleshooting I have tried: Updating the firmware through iCUETrying all "Instant Lighting" colours (no colours worked)Trying a different SATA connection from the PSU (no adaptors)Making the Pump SATA the only SATA connected on the PSU cord line. None of these have worked. I've heard that apparently it needs a 5 pin SATA connection in order to work. My PSU only has 6 x 4 pin SATA connections. Does that mean I'm completely out of luck? Link to comment Share on other sites More sharing options...
DevBiker Posted May 4, 2020 Share Posted May 4, 2020 No, your SATA connector is fine or the fans wouldn't lite up. Sounds like the LEDs on the pump are bad, unfortunately. Link to comment Share on other sites More sharing options...
NeonNerdlette Posted May 6, 2020 Author Share Posted May 6, 2020 No, your SATA connector is fine or the fans wouldn't lite up. Sounds like the LEDs on the pump are bad, unfortunately. Okay, thank you. I've created a support ticket with Corsair about this issue, hopefully I can get it all sorted out. Link to comment Share on other sites More sharing options...
ffolekram Posted May 20, 2020 Share Posted May 20, 2020 I have the exact same product and exact same problem, Did corsair solve your problem? Link to comment Share on other sites More sharing options...
ali bahman Posted June 25, 2020 Share Posted June 25, 2020 some one help please same problem the pump light not working please advise . Link to comment Share on other sites More sharing options...
t1971 Posted June 26, 2020 Share Posted June 26, 2020 Mine is constantly getting stuck in Hardware Lighting. Reboot fixes but very annoying, happening so often Link to comment Share on other sites More sharing options...
adzpana Posted December 24, 2020 Share Posted December 24, 2020 Hi guys, I have the exact same issue. Fans only have LEDs on. Pump is showing that the LEDs are on but nothing. I really hope this is a software issue rather than hardware. I spent a full day wiring my PC so an RMA would be so annoying. My model is H100i RGB Platinum SE. Link to comment Share on other sites More sharing options...
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