HB1man Posted August 2, 2018 Share Posted August 2, 2018 (edited) Hi Brought and received today. Keyboard is completely not working. Turn switch on and connect to the PC. Does nothing, not even registering as something connected to my PC. Please advice if there is anything I should do/or can check before I return. Thanks H Edited August 2, 2018 by HB1man Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Lettuce Posted August 3, 2018 Corsair Employee Share Posted August 3, 2018 Does the unit appear to be on? Do you have CUE or iCUE installed to see if the software properly picks the keyboard up? If so, try to force a firmware update. Link to comment Share on other sites More sharing options...
Apophis3 Posted August 3, 2018 Share Posted August 3, 2018 I'd plug it in and charge it with the power off. The green LED should light up showing it's charging. If not, it may need a reset, or a forced BIOS reflash. If that doesn't work, return it for a replacement. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Michael Posted August 3, 2018 Corsair Employee Share Posted August 3, 2018 Hi HB1man, Please try to reset the keyboard to factory settings: Hold the ESC key while turning the keyboard on, then release the ESC key after two seconds. The keyboard will then power on normally. Let me know if this helped! Link to comment Share on other sites More sharing options...
otho96 Posted December 1, 2018 Share Posted December 1, 2018 I have a K63, worked fine for few weeks. I went to turn it on today and it wont come on. I figured the battery died since it hasnt been charged in over 2 weeks, plugged it in and still nothing. No lights, nothing. Moved to different USB plug and still no go. Any ideas, It is only 3 4 weeks old Link to comment Share on other sites More sharing options...
Apophis3 Posted December 2, 2018 Share Posted December 2, 2018 Hard reset? Link to comment Share on other sites More sharing options...
Nymberry Posted January 1, 2019 Share Posted January 1, 2019 Hi HB1man, Please try to reset the keyboard to factory settings: Hold the ESC key while turning the keyboard on, then release the ESC key after two seconds. The keyboard will then power on normally. Let me know if this helped! This guy right here ^ I thought i short circuited it or something, i was plugging it in to charge before going to bed and it just died on me, i was so scared, but this actually worked somehow, Bless! :D::D::D: Link to comment Share on other sites More sharing options...
Nicodemous55 Posted March 31, 2019 Share Posted March 31, 2019 OMG you are a humanitarian and a scholar my friend! Thanks for the life saver GG! Link to comment Share on other sites More sharing options...
andredias Posted April 22, 2020 Share Posted April 22, 2020 Two saved souls with me! Many thanks :) Best regards Link to comment Share on other sites More sharing options...
Steamboatpetey Posted May 1, 2020 Share Posted May 1, 2020 This guy right here ^ I thought i short circuited it or something, i was plugging it in to charge before going to bed and it just died on me, i was so scared, but this actually worked somehow, Bless! :D::D::D: I have had my K57 keyboard for about 2 days and my W key has stopped working, it will work for about 4 seconds after turning it on and then nothing. I tried to reset it and it didnt not work Link to comment Share on other sites More sharing options...
hughjazz44 Posted May 6, 2020 Share Posted May 6, 2020 OMG you guys saved me! I thought my K63 just crapped out, but after the reset procedure, I'm back in action! Link to comment Share on other sites More sharing options...
Graycor Satoru Posted June 15, 2020 Share Posted June 15, 2020 Hi HB1man, Please try to reset the keyboard to factory settings: Hold the ESC key while turning the keyboard on, then release the ESC key after two seconds. The keyboard will then power on normally. Let me know if this helped! Can this solution somehow be pinned? I was about to throw my K63. This has obviously helped a few people lucky enough to find the solution. Thanks so much Mike! Link to comment Share on other sites More sharing options...
0v3rk1ll Posted February 3, 2021 Share Posted February 3, 2021 Hi Brought and received today. Keyboard is completely not working. Turn switch on and connect to the PC. Does nothing, not even registering as something connected to my PC. Please advice if there is anything I should do/or can check before I return. Thanks H I bought a k63. just got it today and it turned off and wont turn back on in less then 8 hours use. Its been only 4 hours. It's going back and Ill never buy this garbage again. Logitech. To hell with support and excuses back and forth. Link to comment Share on other sites More sharing options...
GNOS Posted May 22, 2021 Share Posted May 22, 2021 When I tried to update the firmware of K63 it failed unexpectedly and could not be powered on. After that when using wired mode the keyboard is incorrectly recognized as a u-disk. icue is now not recognized Link to comment Share on other sites More sharing options...
CollinsKC Posted March 18, 2022 Share Posted March 18, 2022 Hi I bought a Corsair K63 keyboard. I could successfully connect it to work with my Samsung notebook (for personal use) after plugging in the UBS, and enter the number requested after pairing. However, I did the same for my Carbon X1 noteboook (for company use) and plugged in the USB, it does not ask me to enter any number but my X1 notebook told me that the Corsair K63 was successfully connected. And I can see it in the Bluetooth device list. However, when I type in Corsair K63, all keyboard typing does not show up in my X1 notebook. Pls let me know how I can resolve this problem. Thanks, Collins Link to comment Share on other sites More sharing options...
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