s6cxj Posted September 8, 2009 Share Posted September 8, 2009 I have tried several different PC's to be sure but here is what is going on. Once the 64gb Flash Voyager is plugged in it can be seen in the Disk Mangement area and as a drive, however when you double click the drive letter is states "Please insert media". It cannot be manipulated in disk management and cannot be formated using Windows XP. Tied the Corsair Format utility and it cannot see the drive at all. Tried the cmd windows command line that was recommended and it also could not see the drive. Now that I have exhausted both recommended methods of getting the drive back up and running what is the next step? What information do I need to provide to get the drive replaced? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted September 8, 2009 Corsair Employee Share Posted September 8, 2009 Let's get it replaced, please use the On Line RMA Request Form and we will be happy to replace it. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” Link to comment Share on other sites More sharing options...
bhighland Posted October 1, 2009 Share Posted October 1, 2009 I have tried several different PC's to be sure but here is what is going on. Once the 64gb Flash Voyager is plugged in it can be seen in the Disk Mangement area and as a drive, however when you double click the drive letter is states "Please insert media". It cannot be manipulated in disk management and cannot be formated using Windows XP. Tied the Corsair Format utility and it cannot see the drive at all. Tried the cmd windows command line that was recommended and it also could not see the drive. Now that I have exhausted both recommended methods of getting the drive back up and running what is the next step? What information do I need to provide to get the drive replaced? Ram Guy I'm having the same problem. Please help.......... Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 2, 2009 Corsair Employee Share Posted October 2, 2009 Just RMA it as well. =) Link to comment Share on other sites More sharing options...
Nomadic Posted April 22, 2010 Share Posted April 22, 2010 Hi RamGuy, I had the same problem and sent the product back with an RMA 2 weeks ago. I received notification today, that they had received my item but they advised they are running behind on warranty replacements and that I should allow an additional 5 days for it to go through their system. My problem is I live in Australia and 2 weeks from now I will be going overseas for 3 months. At the time I sent my drive, I assumed 4 weeks would be enough time to get the replacement but now I'm not so sure. On the contact emails from RMA Dept. there is no provision to reply to them so I'm left with the option of contacting you for help, sorry. My Case #1432337 RMA #1159099 Anything you can do for me would be much appreciated. Best regards Peter Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 22, 2010 Corsair Employee Share Posted April 22, 2010 We will have Customer service look into the issue for you. Link to comment Share on other sites More sharing options...
Nomadic Posted April 23, 2010 Share Posted April 23, 2010 We will have Customer service look into the issue for you. Many thanks! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 23, 2010 Corsair Employee Share Posted April 23, 2010 Did our customer service contact you? Link to comment Share on other sites More sharing options...
Nomadic Posted April 27, 2010 Share Posted April 27, 2010 Did our customer service contact you? Nobody contacted me but the drive just arrived on my doorstep! Thanks very much for your efforts! The return trip to Australia was certainly much faster than the other way! Now I can go overseas and not be worried about it sitting on my doorstep :laughing: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 27, 2010 Corsair Employee Share Posted April 27, 2010 NP Thank you for letting me know! Link to comment Share on other sites More sharing options...
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