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  #1  
Old 01-12-2015, 06:51 PM
oscillik oscillik is offline
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Default Giving up on Corsair Link

I've had enough of having to jump through hoops, read through pages and pages of forum posts, installing/uninstalling/restarting etc just to attempt to get the system to work as it's supposed to, and then failing.

The last straw came when I had to reinstall Windows 8.1 recently, and I've spent weeks now trying to get it working. Fans aren't showing up at all, using the latest software. Or previous versions of the software.

The poor software support that this product receives is in direct contrast to Corsair's reputation. I won't be touching anything Corsair related that relies on software ever again.

I'm moving over to a front-panel fan controller, that will actually do what it's supposed to do.
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  #2  
Old 01-13-2015, 03:20 AM
Klunt Bumskrint Klunt Bumskrint is offline
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What bothers me is there's no response from Corsair
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  #3  
Old 01-13-2015, 07:41 AM
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What I can't believe is that they are continuing to release Link-compatible hardware when the software is far from production ready, and there appears to be very little progress in fixing the many problems. If Corsair aren't interested in the software side of Link they should just release an API and let others do it.
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  #4  
Old 01-13-2015, 12:40 PM
mittelk mittelk is offline
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I agree, I bought my cooler and power supply partly based on the software but if I had known the butt hurt it was going to cause it would of been Enermax for psu and NZXT for cooling although as far as the hardware itself goes I really have no complaints.

Last edited by mittelk; 01-16-2015 at 09:12 AM.
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  #5  
Old 01-13-2015, 07:30 PM
thefabgar thefabgar is offline
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I also agree. If I have the chance to buy a NZXT Kraken X61 I'll buy it. I'm totally done with the absolutely awful software, the lack of updates, support, etc.
I was really excited about Corsair, now I'm not. I'm really sorry, but my next buys will be a Seasonic PSU, NZXT CPU Cooler (NZXT CAM is awesome) and NZXT Fans.

I was dreaming about Corsair Peripherals, not anymore, I'm now going to buy a Logitech Mechanical Keyboard and already returned the K65 RGB for a Logitech G502.

I'm extremely dissapointed with Corsair, specially the last decisions (horrible new Gaming Brand and lack of nice and working software)

I'm truly sad.
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  #6  
Old 01-14-2015, 04:04 PM
oscillik oscillik is offline
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so....this works. as sold and advertised.

Thanks Lamptron

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  #7  
Old 01-14-2015, 09:26 PM
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Quote:
Originally Posted by thefabgar View Post
I also agree. If I have the chance to buy a NZXT Kraken X61 I'll buy it. I'm totally done with the absolutely awful software, the lack of updates, support, etc.
I was really excited about Corsair, now I'm not. I'm really sorry, but my next buys will be a Seasonic PSU, NZXT CPU Cooler (NZXT CAM is awesome) and NZXT Fans.

I was dreaming about Corsair Peripherals, not anymore, I'm now going to buy a Logitech Mechanical Keyboard and already returned the K65 RGB for a Logitech G502.

I'm extremely dissapointed with Corsair, specially the last decisions (horrible new Gaming Brand and lack of nice and working software)

I'm truly sad.
If you think NZXT have better software I can tell you now good luck with that.

Their CAM software sucks. Their fan controlling software sucks, all fans are controlled on the same curve, you cannot control each fan individually.

Their Grid+ also sucks. It cannot compare to a Commander Mini.

NZXT fans? lmao! the first thing I did on my H440 Black/Blue was swap out all 3 on the FN2 fans for Cougar and Corsair fans.

Trust me, NZXT is no better off that Corsair, Corsair is a bit ahead, NZXT is just starting up and they have years to go before they figure things out.
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  #8  
Old 01-15-2015, 07:09 PM
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Quote:
Originally Posted by Klunt Bumskrint View Post
What bothers me is there's no response from Corsair
You weren't looking in the right place...sort of. I've been admittedly more active when people show up in the Cooling forum, but am taking over the CL forum as well.

The long and short is that we are keenly aware of the problems with Corsair Link at present. It is undergoing active development and validation, and there is a new version due. We have some fairly ambitious, honestly more well-thought-out plans for Corsair Link since it's a key differentiator for us. Right now we're trying to transition it to a more stable software base.

We know it has problems. We're working on it.
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  #9  
Old 01-16-2015, 03:40 AM
CircuitWizardry CircuitWizardry is offline
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Corsair Dustin,

I feel for your plight, but as a customer, I've reached the point where I have to say...

**********!!!

Corsair has been telling their customers for a year that the next version will fix things. The next version comes, and it seems like an exercise in moving the deck chairs on the Titanic. If someone were to post here and say, sorry, we realize this software doesn't work correctly, and here's our plan to fix it, and set an approximate deadline for a fix, and drive employees to that deadline, I would feel differently. But, your post is simply more of what we've heard many times, with no data to back it up.

Your post here, makes me think that you aren't that different from the last person in charge of this forum.

Quote:
Originally Posted by Corsair Dustin View Post
You know, I honestly don't know why. It may be hidden because it's inaccurate, or it may just have been omitted for no good reason.
When you see something wrong, seems like you would be our contact into Corsair. Instead it seems more like you are about damage control.

Sorry, I'll bet Corsair management has tied your hands, but that shouldn't be my problem.
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  #10  
Old 01-16-2015, 03:40 AM
CircuitWizardry CircuitWizardry is offline
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Corsair Dustin,

I feel for your plight, but as a customer, I've reached the point where I have to say...

**********!!!

Corsair has been telling their customers for a year that the next version will fix things. The next version comes, and it seems like an exercise in moving the deck chairs on the Titanic. If someone were to post here and say, sorry, we realize this software doesn't work correctly, and here's our plan to fix it, and set an approximate deadline for a fix, and drive employees to that deadline, I would feel differently. But, your post is simply more of what we've heard many times, with no data to back it up.

Your post here, makes me think that you aren't that different from the last person in charge of this forum.

Quote:
Originally Posted by Corsair Dustin View Post
You know, I honestly don't know why. It may be hidden because it's inaccurate, or it may just have been omitted for no good reason.
When you see something wrong, seems like you would be our contact into Corsair. Instead it seems more like you are about damage control.

Sorry, I'll bet Corsair management has tied your hands, but that shouldn't be my problem.
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  #11  
Old 01-16-2015, 09:19 AM
mittelk mittelk is offline
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Quote:
Originally Posted by Corsair Dustin View Post
You weren't looking in the right place...sort of. I've been admittedly more active when people show up in the Cooling forum, but am taking over the CL forum as well.

The long and short is that we are keenly aware of the problems with Corsair Link at present. It is undergoing active development and validation, and there is a new version due. We have some fairly ambitious, honestly more well-thought-out plans for Corsair Link since it's a key differentiator for us. Right now we're trying to transition it to a more stable software base.

We know it has problems. We're working on it.
The problem here I think is there's no sign or indication of this new version coming and people are getting fed up with all the workarounds and hacks to get this software going. Apparently Windows 8.1 threw a real curve at this software and with Windows 10 in the pipeline I'm hoping that it's not a case of it being fixed for Win 8.1 just as Win 10 appears and it's back to the same thing with a different OS
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  #12  
Old 01-16-2015, 12:35 PM
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Quote:
Originally Posted by CircuitWizardry View Post
Your post here, makes me think that you aren't that different from the last person in charge of this forum.

When you see something wrong, seems like you would be our contact into Corsair. Instead it seems more like you are about damage control.

Sorry, I'll bet Corsair management has tied your hands, but that shouldn't be my problem.
There's only so much I can do. I see the bugs here and then report them in our bug tracker, then basically keep banging on the walls until I hear something has changed/improved. Periodically I'll get new drops that are undergoing validation testing, but I can't share those for obvious reasons.

All I can tell you is that development is ongoing, and a new version that should address a lot of these problems is due before the month is out.
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  #13  
Old 01-16-2015, 09:20 PM
CircuitWizardry CircuitWizardry is offline
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Quote:
Originally Posted by Corsair Dustin View Post
All I can tell you is that development is ongoing, and a new version that should address a lot of these problems is due before the month is out.
That comment alone is more than we've ever heard before.
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  #14  
Old 01-17-2015, 12:10 AM
ApexAU ApexAU is offline
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Quote:
Originally Posted by CircuitWizardry View Post
That comment alone is more than we've ever heard before.
You're not wrong. We just received confirmation from a Corsair employee that a new and improved version of Link will be released no later than two weeks from today. That's a reasonable commitment that just might keep me hanging on for a bit longer.

Corsair Dustin: for the record, can you please confirm what you said above is correct, that a new version of Link will be released before the end of January? Is there any chance you could post a list of new features and fixes that will be included in the new version?
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  #15  
Old 01-17-2015, 12:19 AM
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Apex,chances are even Dustin will not know what will be implemented in new releases as it will need to go thru final testing to check for issues,and Corsair is known to not speculate ahead of time
Even his ETA is a estimate and can change depending on test results...
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  #16  
Old 01-17-2015, 04:21 PM
antonyfrn antonyfrn is offline
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I remember there was some mention of Corsair Link 3, I think that was from George a while back. If I remember correctly first quarter they was aiming for.
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