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  #1  
Old 04-10-2020, 10:59 AM
CybrFace CybrFace is offline
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Default Xd5 pump rgb pass-through cable not working

Hi... Xd5 pump/res combo RGB pass-through cable to my xc9 cpu block stopped working

I tested the cpu block by its self & it works. Using this with the commander pro, also tried port 1 & 2 on the CP

Any help would be appreciated.

Last edited by CybrFace; 04-10-2020 at 11:42 AM.
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Old 04-10-2020, 12:18 PM
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Have you verified in iCUE on the CoPro Lighting Setup tab for the Pump Lighting Channel that it has Hydro X Series in box 1, XD pump/Res Combo in box two, and 1 CPU Block connected in box 3?..
Just trying to verify here..
thanks,
newfiend
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Old 04-10-2020, 12:36 PM
CybrFace CybrFace is offline
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Yes.. i have one XD5 & xc9 cpu block

Thank You for responding
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Old 04-10-2020, 01:04 PM
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If you have it setup in iCUE for the lighting channel in the order I mentioned above and it is not lighting up when connected to the Pump RGB pass through cable I would contact Corsair Support. Something isn't working like it should there. Start a ticket for the pump and describe in detail what it is doing and what troubleshooting steps you have done. It will speed up the support departments ability to help you with your issue.
newfiend~
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Old 04-10-2020, 01:22 PM
CybrFace CybrFace is offline
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Sorry double post.

Last edited by CybrFace; 04-10-2020 at 01:27 PM.
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Old 04-10-2020, 01:26 PM
CybrFace CybrFace is offline
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Thank You, Doing that now..

The crazy thing is it was working fine then one day turned on PC & noticed CPU block was not Lighting up.

Last edited by CybrFace; 04-10-2020 at 09:35 PM.
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Old 04-10-2020, 01:34 PM
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The top LED section on top of the PUMP pops off iirc.. you may get away with just getting that piece and replacing it. Might save the trouble of having to remove the entire pump to send it back. It's electronics.. sometimes things just go bad. Support should get you sorted. Good Luck! =)
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Old 04-10-2020, 07:05 PM
CybrFace CybrFace is offline
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Quote:
Originally Posted by newfiend View Post
The top LED section on top of the PUMP pops off iirc.. you may get away with just getting that piece and replacing it. Might save the trouble of having to remove the entire pump to send it back. It's electronics.. sometimes things just go bad. Support should get you sorted. Good Luck! =)
I hope they do that & Thank You.
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Old 04-15-2020, 02:48 PM
CybrFace CybrFace is offline
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After talking to tec support they said they would have to replace the entire pump

Top black ring is glued on.. theirs a video on youtube that shows the cap should pop off ......
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Old 04-30-2020, 04:23 PM
CybrFace CybrFace is offline
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I got a new pump/res installed.....everything working great

Thank You corsair... They paid for return & sent me a bottle of Coolant for refill
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Old 05-02-2020, 10:38 AM
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Quote:
Originally Posted by CybrFace View Post
Top black ring is glued on.. theirs a video on youtube that shows the cap should pop off ......
it does pop off, have to really yank it. i don't think it's glue just tight interface fit. i personally removed mine the other day to clean the reservoir. i've seen that bit-tech video you're talking about and he makes it look easier than it was for me. the styled mustache must give him strength. my xd5 is fine after removing and reinstalling it.
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Old 05-02-2020, 03:23 PM
CybrFace CybrFace is offline
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Quote:
Originally Posted by jon_snodgrass View Post
it does pop off, have to really yank it. i don't think it's glue just tight interface fit. i personally removed mine the other day to clean the reservoir. i've seen that bit-tech video you're talking about and he makes it look easier than it was for me. the styled mustache must give him strength. my xd5 is fine after removing and reinstalling it.
I agree..its what i tried to tell tech support
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