c00lkatz Posted April 12, 2020 Share Posted April 12, 2020 Looks like the ST100 headphone stand just received a firmware update, ver. 0.04.106, and it looks like the issue it had with RGB turning off when locking Windows or closing iCUE is gone, defaults to rainbow like it used to. Somewhere along the way with one of the updates, it stopped defaulting to rainbow in "hardware mode" and would just turn off. Sometimes it would randomly light back up for a few seconds then go off again, sometimes repeating several times before finally shutting off completely. Now it seems to stay on rainbow. Any release notes for the f/w update? I was also having USB disconnect issues where the ST100 would drop out entire USB hubs on my motherboard causing devices to drop out and come back. Since plugging it into an external powered hub, those issues have gone away. Curious if it is just the lighting issue that was addressed or were the USB disconnect issues also addressed? Link to comment Share on other sites More sharing options...
c00lkatz Posted April 12, 2020 Author Share Posted April 12, 2020 Well, figured I'd go ahead and plug the ST100 back into the back of the mobo instead of the hub to see if it's still causing resets. I prefer to have the HS70 adapter plugged into the headphone stand, as I don't get drop outs. With the HS70 adapter plugged into the back of the computer, I get drop outs if I so much as turn my head wrong. Unfortunately, I also get a looped static noise with the adapter plugged into the headphone stand when it's plugged into the hub, which is why it's plugged in the back to a mobo port. Well, it hasn't even been 5 minutes, and all my USB devices just reset twice, as I type this post. So no, USB disconnects haven't been addressed. Back to the hub it goes. *SIGH* Link to comment Share on other sites More sharing options...
c00lkatz Posted April 12, 2020 Author Share Posted April 12, 2020 UPDATE 2: So the ST100 is plugged back into the powered hub, no more USB resets/disconnects. I then plugged the HS70 adapter back into the ST100 to see if the looped static was still there (probably noise from the hub's power adapter) - yup still getting the noise, though the headset doesn't drop out. Plugged the HS70 adapter into the same port on the back, static noise gone but the drop outs returned. Plugged the HS70 adapter into a USB Type C to Type A adapter and then plugged that into my mobo's type C port. Drop outs disappeared, no looped static, everything chugging along. Hopefully it's fixed now. Link to comment Share on other sites More sharing options...
andreas443 Posted April 13, 2020 Share Posted April 13, 2020 For you I try to do the upgrade and it gives me an error, it throws the device away and in order to find it again I have to remove the usb and put it back what to do?? Link to comment Share on other sites More sharing options...
Buffalufacus Posted April 13, 2020 Share Posted April 13, 2020 For you I try to do the upgrade and it gives me an error, it throws the device away and in order to find it again I have to remove the usb and put it back what to do?? Me too! I tried every USB port on my PC, and nothing works. Works fine for every other device in iCUE, except this. Link to comment Share on other sites More sharing options...
c00lkatz Posted April 15, 2020 Author Share Posted April 15, 2020 For you I try to do the upgrade and it gives me an error, it throws the device away and in order to find it again I have to remove the usb and put it back what to do?? Me too! I tried every USB port on my PC, and nothing works. Works fine for every other device in iCUE, except this. Not sure what's going on there. Mine updated first try, no issues. Make sure you have a good USB cable. Also try to plug into a native USB type A port on the back of your motherboard. I did the update on mine with it still plugged into the powered hub, though, and the hub plugged into a USB 3.0 port on the back of my motherboard. Link to comment Share on other sites More sharing options...
Buffalufacus Posted April 20, 2020 Share Posted April 20, 2020 Not sure what's going on there. Mine updated first try, no issues. Make sure you have a good USB cable. Also try to plug into a native USB type A port on the back of your motherboard. I did the update on mine with it still plugged into the powered hub, though, and the hub plugged into a USB 3.0 port on the back of my motherboard. I'm using the USB cord that came with the ST100 (which is the only one I have b/c it has the funky end on it) and I've tried all USB ports (2.0, 3.0, 3.1) that are on my MB, and Front IO. Link to comment Share on other sites More sharing options...
MaximusK Posted April 24, 2020 Share Posted April 24, 2020 Same problem here, tried every port. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted April 24, 2020 Corsair Employee Share Posted April 24, 2020 Can all of you confirm which version of iCUE and Windows you are on? Just to confirm, the primary issue you all are having is that ST100 is not showing in iCUE after performing the firmware update? Link to comment Share on other sites More sharing options...
Jigen100 Posted April 25, 2020 Share Posted April 25, 2020 Same problem here ST100 update failed Link to comment Share on other sites More sharing options...
Buffalufacus Posted April 26, 2020 Share Posted April 26, 2020 Can all of you confirm which version of iCUE and Windows you are on? Just to confirm, the primary issue you all are having is that ST100 is not showing in iCUE after performing the firmware update? Windows 18363.778 iCue 3.27.70 Link to comment Share on other sites More sharing options...
Jigen100 Posted April 26, 2020 Share Posted April 26, 2020 iCue 3.28.70 Link to comment Share on other sites More sharing options...
rik182 Posted April 27, 2020 Share Posted April 27, 2020 I'm also on iCue 3.28.70 and I'm getting the same update fireware error Link to comment Share on other sites More sharing options...
RGB_PatLikesCat Posted May 4, 2020 Share Posted May 4, 2020 Can all of you confirm which version of iCUE and Windows you are on? Just to confirm, the primary issue you all are having is that ST100 is not showing in iCUE after performing the firmware update? iCUE 3.28.70 Stand newly placed on my table with current version 0.02.91 Does not want to update to newest version/crashed and stays disconnected from iCUE until I re enter its USB Cable to my PC. Hower the newest patch seems to be not applied so it is still 0.02.91 and crashes again when trying to update via iCUE. :sigh!: Windows 10 with current version 1909 Link to comment Share on other sites More sharing options...
kazukiorg Posted May 5, 2020 Share Posted May 5, 2020 Same problem... is there any solution? Link to comment Share on other sites More sharing options...
Destrukt Posted May 5, 2020 Share Posted May 5, 2020 Same problem here as well, it's an odd one. iCUE 3.28.70 Windows 10 Home 1909 64 Bit Link to comment Share on other sites More sharing options...
RGB_PatLikesCat Posted May 13, 2020 Share Posted May 13, 2020 Or is there another way around this to update the stand via workaround to its current version? Link to comment Share on other sites More sharing options...
CptOx Posted May 17, 2020 Share Posted May 17, 2020 (edited) Same here. iCUE 3.28.70 (Spanish from Spain language) with: 1) K55 RGB v30.05 2) ST100 RGB v0.02.91 -> v0.4.106 Fail Windows 10 Pro 1909 64 bits (10.0.18363) In iCUE Setup, Export info and register appears under Chipset: Corsair composite virtual input device Auriculares (CORSAIR ST100 Headset Output) CORSAIR ST100 Headset Output Micrófono (CORSAIR ST100 Headset Output) Corsair Bus And under Corsair Devices: Corsair Corsair Gaming K55 RGB Keyboard All Corsair device features works perfectly (USB hub of ST100, sound, ...) Excerpt from CUELogs after trying the update: 2020-05-17T10:08:40 C cue.firmware.index: Incorrect index contents: fw obj is empty "combined-image" 2020-05-17T10:08:40 I cue.firmware.index: "ST100RGB" firmware update, expected version: 0.4.106 update available, on device: bootloader: 0.1 firmware: 0.2.91 2020-05-17T10:08:41 I cue.lightings.direct_player: Stopped lighting worker in 0x1f5c 2020-05-17T10:08:41 I cue.hid_device_detector: Add close task: "\\\\?\\hid#vid_1b1c&pid_0a34#7&1d49b690&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}" 2020-05-17T10:08:41 I cue.hid_device_detector: "\\\\?\\hid#vid_1b1c&pid_0a34#7&1d49b690&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}" closed. 2020-05-17T10:08:41 I cue.hid_device_detector: Mark all tasks as finished. 2020-05-17T10:08:41 I cue.devices.audio.comp: Audio control device was cleared 2020-05-17T10:08:41 I cue.hid_device_detector: Add close task: "\\\\?\\hid#vid_1b1c&pid_0a32&mi_03#8&28fe0412&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}" 2020-05-17T10:08:41 I cue.hid_device_detector: "\\\\?\\hid#vid_1b1c&pid_0a32&mi_03#8&28fe0412&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}" closed. 2020-05-17T10:08:41 I cue.hid_device_detector: Mark all tasks as finished. 2020-05-17T10:08:41 C cue.server.device: Unknown device type: 0 2020-05-17T10:08:41 C cue.server.device: Unknown device type: 10 2020-05-17T10:08:41 C cue.server.device: Unknown device type: 11 2020-05-17T10:08:41 C cue.server.device: Unknown device type: 12 2020-05-17T10:08:41 C cue.server.device: Unknown device type: 13 2020-05-17T10:08:41 I cue.firmware.update.controller: "ST100RGB" FW update has been started. From "Primary FW: 0.02.91; Secondary FW: 0.02.91; Bootloader FW: 0.01" to "Secondary: Application: 0.4.106" 2020-05-17T10:08:42 W cue.firmware.update.process.proto_n: "0" stderr: DD: tryOpen: Failed to open \\?\hid#vid_1b1c&pid_0a34#7&1d49b690&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}: 32 2020-05-17T10:08:42 I cue.firmware.update.process.proto_n: "0" exit code: 4 exit status: 0 Reported: false false 2020-05-17T10:08:42 I cue.firmware.update.process.proto_n: All FW update tools finished: false 2020-05-17T10:08:42 I cue.firmware.update.controller: "ST100RGB" FW update has been failed. From "Primary FW: 0.02.91; Secondary FW: 0.02.91; Bootloader FW: 0.01" to "Secondary: Application: 0.4.106" 2020-05-17T10:08:42 C cue.devices.abstact_protocol: stopWorker wasn't called correctly for "ST100 RGB" 2020-05-17T10:08:42 C cue.devices.abstact_protocol: stopWorker wasn't called correctly for "ST100 RGB" 2020-05-17T10:08:42 W cue.firmware.update: Failure during abort. Edited May 17, 2020 by CptOx Link to comment Share on other sites More sharing options...
Pandakun Posted May 18, 2020 Share Posted May 18, 2020 Win10 64bit ICue 3.28.73 Dongle 1.5.54 VIRTUOSO SE, K57, Dark Core Pro (Multi Point Enabled with Audio Dongle) ST100 Direct to USB on Motherboard When I try to Update the ST100 Firmware it Fails and Removes the ST100 from the Software (as if it's Unplugged).. It Only Shows Back up in ICue if you Unplug and Plug back in or Reboot... It's the ONLY Issue I've had So far... Link to comment Share on other sites More sharing options...
CadillaPat Posted May 20, 2020 Share Posted May 20, 2020 ST100 fails firmware update and disconnects. Only solution is to unplug USB and reconnect. There is an issue with the stand connecting and disconnecting continuously. iCue - 3.28.70 Windows - 18363.836 Link to comment Share on other sites More sharing options...
ViperAttack Posted May 21, 2020 Share Posted May 21, 2020 I'm getting the same issue as everyone else where when trying to update the ST100 firmware it disconnects and fails. iCue Version: 3.28.75 Windows Edition: Windows 10 Home Version: 1909 OS Build 18363.836 Link to comment Share on other sites More sharing options...
Crazy Chuckster Posted May 22, 2020 Share Posted May 22, 2020 Restart windows 10 in safe mode, open up icue and install the firmware. It took like 20 minutes on mine to finish but it worked. I remembered that last time my scimitar mouse would not update its firmware, support had me do it in safe mode. Link to comment Share on other sites More sharing options...
ViperAttack Posted May 23, 2020 Share Posted May 23, 2020 Restart windows 10 in safe mode, open up icue and install the firmware. It took like 20 minutes on mine to finish but it worked. I remembered that last time my scimitar mouse would not update its firmware, support had me do it in safe mode. I will try this, thanks for sharing although we shouldn't have to do this, there is some issue with the iCue software, it needs fixing in this area. Link to comment Share on other sites More sharing options...
Akin Black Posted May 23, 2020 Share Posted May 23, 2020 Can all of you confirm which version of iCUE and Windows you are on? Just to confirm, the primary issue you all are having is that ST100 is not showing in iCUE after performing the firmware update? Windows 10 Pro iCUE V3.28.75. Firmware update fails and after the firmware fail the ST100 is no longer visible in iCUE. USB cable has to be unplugged and then plugged back in again for iCUE to recognise the ST100 again Link to comment Share on other sites More sharing options...
CptOx Posted May 24, 2020 Share Posted May 24, 2020 Restart windows 10 in safe mode, open up icue and install the firmware. It took like 20 minutes on mine to finish but it worked. I remembered that last time my scimitar mouse would not update its firmware, support had me do it in safe mode. Thank you very much! Restart Windows 10 in safe mode with networking and update ST100 firmware, works for me in seconds. Link to comment Share on other sites More sharing options...
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