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  #1  
Old 02-08-2016, 04:25 AM
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Question Corsair Link Bug with Corsair Neutron XT

Corsair Link have weird bug on displaying temperature of Corsair Neutron XT drives. It displays two temperatures for the drive, one which i assume is the actual one(in Aida64 temperature for that drive matches this one) and the second one which is always 100ºC. Is this fixable?


Last edited by xplode-bg; 02-08-2016 at 04:29 AM.
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Old 02-08-2016, 04:42 AM
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Thumbs down It's nothing new and is the same with CL3

Quote:
Originally Posted by xplode-bg View Post
It displays two temperatures for the drive, one which i assume is the actual one(in Aida64 temperature for that drive matches this one) and the second one which is always 100ºC. Is this fixable?
It's nothing new and is the same with CL3, see http://forum.corsair.com/forums/showthread.php?p=805421

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Originally Posted by red-ray View Post
CL3 also reported two temperatures for the same drive, but it was less obvious.
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  #3  
Old 02-08-2016, 06:17 AM
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Yes i can confirm that i have the same issue in CL3 too. I wonder how they will fix it. Either by SSD firmware update or CL update(if they fix it at all).
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Old 02-08-2016, 06:32 AM
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Lightbulb I suspect the root cause may be with the CPUID SDK

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Originally Posted by xplode-bg View Post
Yes i can confirm that i have the same issue in CL3 too. I wonder how they will fix it. Either by SSD firmware update or CL update(if they fix it at all).
I suspect the root cause may be with the CPUID SDK that CL3 + CL4 use.

Does HWM also report the 100°C? Is so I suspect the best way to get this fixed is to report it as a bug in HWM and if the CPUID SDK guys fix HWM then the same fix should be in a later CPUID SDK that a future CL4 uses.
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Old 02-08-2016, 06:59 AM
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ray ... Do you think it could be the same DRL reading as shown here in HWiNFO...



and actually be nothing to do with temps?
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File Type: png hwinfo.PNG (5.4 KB, 239 views)
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Old 02-08-2016, 07:08 AM
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Lightbulb Post the SIV screen shots

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ray ... Do you think it could be the same DRL reading as shown here in HWiNFO...
You need to ask Martin rather than me. If you wish me to comment post the SIV [SMART Drives] and the details for that drive panels.

Last edited by red-ray; 02-08-2016 at 07:29 AM.
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Old 02-08-2016, 07:17 AM
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OK here it is....



What do you make of it from that?

I see the data reading at 100 for SSD Life Left so i would assume that IS what HWiNFO & CL4 is reading too.

Quote:
Originally Posted by red-ray View Post
I suspect there are 17 SMART attributes with a value of 100 and it could be any one of them.
But it would rule out it being a temp reading, yes?.
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File Type: png sivx64SMART.PNG (117.4 KB, 324 views)

Last edited by nowcontrol; 02-08-2016 at 07:27 AM.
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Old 02-08-2016, 07:28 AM
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Arrow It could be any of the vales that are 100

Quote:
Originally Posted by nowcontrol View Post
I see the data reading at 100 for SSD Life Left so i would assume that IS what CL4 is reading too.
It could be any of the values that are 100. I know all the disk temperatures come via the CPUID SDK so only Franck can tell you which one it is.

Again does HWM also report the 100°C? Is so I suspect the best way to get this fixed is to report it as a bug in HWM and if the CPUID SDK guys fix HWM then the same fix should be in a later CPUID SDK that a future CL4 uses.

Does the drive ever report other than 30.0°C? I suspect this is not a real temperature, but a constant.

Last edited by red-ray; 02-08-2016 at 07:33 AM.
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Old 02-08-2016, 07:36 AM
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Quote:
Originally Posted by red-ray View Post
does HWM also report the 100°C? Is so I suspect the best way to get this fixed is to report it as a bug in HWM and if the CPUID SDK guys fix HWM then the same fix should be in a later CPUID SDK that a future CL4 uses.


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Originally Posted by red-ray View Post
Does the drive ever report other than 30.0°C? I suspect this is not a real temperature, but a constant.
I've never seen it change for the SSD in any software readings, while next to it my mechanical drives can variate from 25°C to 40°C.
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Last edited by nowcontrol; 02-08-2016 at 07:42 AM.
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Old 02-08-2016, 08:17 AM
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Thank you. This shows beyond reasonable doubt the issue is within the CPUID SDK. I suggest both of you report this via http://www.cpuid.com/contact.html and ask for HWM to be corrected.

I know that Corsair should be doing this for you, but doing it yourselves is likely to be more effective, especially so if several report this.

I now expect the 30°C is a constant.

Last edited by red-ray; 02-08-2016 at 08:24 AM. Reason: both of you
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Old 02-08-2016, 08:20 AM
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Here it is the same, one temp always 30 and the other always 100 degrees.

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  #12  
Old 02-10-2016, 07:47 PM
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Hi everyone,

The temps showing on CLINK is only displaying the data that it is receiving from that specific drive. In this case the Neutron XT is displaying 30°C and 100°C, the numbers may or may not be accurate but that's the data that the XT is providing. From what I was told, it is a FW thing and may be fixed in the future. But this is not an issue with CLINK.
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Old 02-11-2016, 02:48 AM
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Thumbs down I expect this is a bug in the CPUID SDK

Quote:
Originally Posted by Corsair Chris View Post
The temps showing on CLINK is only displaying the data that it is receiving from that specific drive. In this case the Neutron XT is displaying 30°C and 100°C, the numbers may or may not be accurate but that's the data that the XT is providing. From what I was told, it is a FW thing and may be fixed in the future. But this is not an issue with CLINK.
Quote:
Originally Posted by red-ray View Post
I know that Corsair should be doing this for you, but doing it yourselves is likely to be more effective, especially so if several report this.
Looks like I was correct, I disagree with Corsair Chris and I still expect this is a bug in the CPUID SDK which Corsair need to ask the suppliers to fix. I estimate it would take less than 5 minutes for me to fix this were it a SIV issue.

SIV does not report this phantom temperature of 100°C so CL4 should not. Look at the screen shot in POST ID # = 835666, there is no temperature of 100°C in the SMART data.

Below is another set of SMART data, where does it report 100°C?

I have just checked http://www.corsair.com/en-gb/neutron...ta-3-6gbps-ssd for the datasheet that will I assume specify which SMART attributes the Corsair Neutron XT SSD supports, but was unable to locate it. Please can you tell me the URL where I can download this from?

I have just got a reply to an e-mail and after checking found the that SIV contains the following code which 100% confirms this as a CPUID SDK issue.

Code:
    case 0xE7: return    ssd ?   TEXT( "SSD Life Left"                        )
                             :   TEXT( "Drive Temperature"                    );
Quote:
Attached Images
File Type: png Corsair Neutron XT SSD.png (95.0 KB, 324 views)

Last edited by red-ray; 02-11-2016 at 09:52 AM.
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