Saric Posted December 18, 2015 Share Posted December 18, 2015 My scimitar was working fine a few days ago when I first got the 1.13.36 CUE software update, then I took a few days off of being on my computer. Now my side keys and the LEDs are not working. Don't know which of these logs are needed but they are all modified today. I only have the default profile, the side keys were mapped to the keyboard's num key pad, and the DPI was changed to 1,000-12,000. Each setting for the DPI is 3,000 apart. Other than that nothing was changed.2015-12-18T08-21-29.zip2015-12-18T10-11-53.zip2015-12-18T10-18-38.zip2015-12-18T13-25-19.zip2015-12-18T13-27-05.zip Link to comment Share on other sites More sharing options...
guyyst Posted December 25, 2015 Share Posted December 25, 2015 (edited) I am having the same problem as of 12/25/2015. Started my PC today and suddenly the side buttons didn't work anymore. Pretty shocking that this has been a problem for over 2 months now. EDIT: Got a software update shortly after which seemed to have fixed the problem. Edited December 25, 2015 by guyyst Link to comment Share on other sites More sharing options...
h3xd Posted December 26, 2015 Share Posted December 26, 2015 With CUE version 1.13.36 I am still having this problem, however, it no longer requires a restart to fix. Side buttons on the scimitar will stop functioning, or one button will 'stick' and repeat the keybind indefinitely. To fix this I have to exit CUE and then relaunch CUE. When it happens again, and it always does, I just have to restart CUE again. Please resolve this issue. Link to comment Share on other sites More sharing options...
Lthenaly Posted December 27, 2015 Share Posted December 27, 2015 (edited) Hey Guys, OK so I just had this issue for me I managed to get it resolved, it might not work for you but you can give it a try. So the mouse was working fine for a few days and then this after noon I noticed a windows update was waiting to be installed [Win10 Pro 64bit], so I restarted my pc and let the windows update install, after I notice that non of my side buttons were working any more, everything else was fine but nothing from the side. Here's some of the things I tried: -Remap Key -New CUE Profile -Different USB Port -Uninstalled Mouse via Device Manager -Different Windows User Profile In the end it appears that running a "Repair" on the CUE software is what has gotten it to work again for me, so I would recommend giving that ago. Edited December 27, 2015 by Lthenaly Link to comment Share on other sites More sharing options...
95bat Posted December 28, 2015 Share Posted December 28, 2015 Hey Guys, OK so I just had this issue for me I managed to get it resolved, it might not work for you but you can give it a try. So the mouse was working fine for a few days and then this after noon I noticed a windows update was waiting to be installed [Win10 Pro 64bit], so I restarted my pc and let the windows update install, after I notice that non of my side buttons were working any more, everything else was fine but nothing from the side. Here's some of the things I tried: -Remap Key -New CUE Profile -Different USB Port -Uninstalled Mouse via Device Manager -Different Windows User Profile In the end it appears that running a "Repair" on the CUE software is what has gotten it to work again for me, so I would recommend giving that ago. Thank you!! The exact same thing happened to me today. I did a windows update and the mouse quit. I tried everything you did as well, but the repair got my side buttons working again. I registered just so I could post a thank you and let others know if they're searching for a solution to try this one! Link to comment Share on other sites More sharing options...
chelios Posted December 29, 2015 Share Posted December 29, 2015 So, I have a similar issue but I have already remapped the side buttons to number keys. As of now, they have been off and on. The side buttons will work and then stop working. Is this happening to anyone else? Am I triggering something that causes it to stop or revert to the default state? Everything else is working just fine. Thanks! Yeah i seem to be having the same issue. They work and i can play for the whole day. The next day i try to play again and then they don't work. it requires a restart of windos to make em work. Anyone else have this issue ? Link to comment Share on other sites More sharing options...
Dohregard Posted December 30, 2015 Share Posted December 30, 2015 YEP! Here's my log:2015-12-29T20-23-54.txt Link to comment Share on other sites More sharing options...
sr71blkbrd Posted January 10, 2016 Share Posted January 10, 2016 Same problem. purchased the mouse today. Windows is up to date. everything for the scimitar and strafe are up to date however League of legends will not register the side keys. They wont even in a browse. Kind of frustrating to spend 70 dollars on a mouse only for it not to work as advertised. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted January 12, 2016 Corsair Employee Share Posted January 12, 2016 Same problem. purchased the mouse today. Windows is up to date. everything for the scimitar and strafe are up to date however League of legends will not register the side keys. They wont even in a browse. Kind of frustrating to spend 70 dollars on a mouse only for it not to work as advertised. The side buttons does not come pre programmed and are blank. You will need to install the software and map the side buttons to your liking. ( 1,2,3 etc) Link to comment Share on other sites More sharing options...
Goat1 Posted January 13, 2016 Share Posted January 13, 2016 Funny, I've had this mouse for a month.. Zero problems, then all of the sudden about 1/2 hour ago, none of the side buttons work on my mouse either. Tried to remap.. Go back to default and remap.. Clear them and remap.. Nothing. Just odd. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted January 13, 2016 Corsair Employee Share Posted January 13, 2016 Funny, I've had this mouse for a month.. Zero problems, then all of the sudden about 1/2 hour ago, none of the side buttons work on my mouse either. Tried to remap.. Go back to default and remap.. Clear them and remap.. Nothing. Just odd. Try unplugging it and plugging it back in. Did your system do any kind of windows updates? Link to comment Share on other sites More sharing options...
Goat1 Posted January 13, 2016 Share Posted January 13, 2016 I tried all that. No updates. I do not have my firmware/software up to date because it was working with zero issues, then all of the sudden, they just stopped working. I closed CUE, re opened it, twice. Everything else works tho. Link to comment Share on other sites More sharing options...
Goat1 Posted January 13, 2016 Share Posted January 13, 2016 Another things. Its losing the mapped settings to the side buttons also. I just unplugged it, plugged it in and the settings are gone.. Link to comment Share on other sites More sharing options...
Goat1 Posted January 13, 2016 Share Posted January 13, 2016 Ok, its working again. What I did was cleared everything mapped to the side buttons. Then I minimized CUE.. Then I brought it back up, remapped them and it works now.. Weird.. Link to comment Share on other sites More sharing options...
sr71blkbrd Posted January 15, 2016 Share Posted January 15, 2016 The side buttons does not come pre programmed and are blank. You will need to install the software and map the side buttons to your liking. ( 1,2,3 etc) Ive tried that. still nothing. First thing I did was remap the buttonsWhen I added a new action to the buttons and added the numbers I wanted as the text it worked in search bars and other places where you can enter text, however still nothing in game. Link to comment Share on other sites More sharing options...
Jonz00r Posted January 19, 2016 Share Posted January 19, 2016 Just bought a Scimitar yesterday. Didn't work, returned it got another. Didn't work. To clarify this is in regards to just the numpad buttons. I have attached my logs.2016-01-18T18-17-37.txt Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted January 19, 2016 Corsair Employee Share Posted January 19, 2016 Just bought a Scimitar yesterday. Didn't work, returned it got another. Didn't work. To clarify this is in regards to just the numpad buttons. I have attached my logs. According to these logs, even though CUE is detecting the mouse, there seems to be a connection issue between the software and the mouse itself. Where do you have it connected to on your motherboard? Can you verify its the USB 2.0 ports at the very top of your IO panel? Link to comment Share on other sites More sharing options...
Jonz00r Posted January 19, 2016 Share Posted January 19, 2016 According to these logs, even though CUE is detecting the mouse, there seems to be a connection issue between the software and the mouse itself. Where do you have it connected to on your motherboard? Can you verify its the USB 2.0 ports at the very top of your IO panel? here ya go...2016-01-18T18-17-37 - Copy.txt Link to comment Share on other sites More sharing options...
Toasted Posted January 19, 2016 Share Posted January 19, 2016 Do the buttons work fine in Notepad? Do you have multiple profiles in CUE? If so, did you set the profile with the assignments as default or link the profile to a program? Link to comment Share on other sites More sharing options...
Jonz00r Posted January 19, 2016 Share Posted January 19, 2016 Do the buttons work fine in Notepad? Do you have multiple profiles in CUE? If so, did you set the profile with the assignments as default or link the profile to a program? No, yes, yes. Link to comment Share on other sites More sharing options...
Inheritance Posted January 19, 2016 Share Posted January 19, 2016 Just bought a Scimitar yesterday. Didn't work, returned it got another. Didn't work. To clarify this is in regards to just the numpad buttons. I have attached my logs. reinstall CUE. Link to comment Share on other sites More sharing options...
Jonz00r Posted January 19, 2016 Share Posted January 19, 2016 reinstall CUE. No dice. Still not working. CUE detects my DPI switching though just fine. Its ONLY the side buttons not working. Link to comment Share on other sites More sharing options...
Jonz00r Posted January 19, 2016 Share Posted January 19, 2016 http://pastebin.com/YBVTgVSD Link to comment Share on other sites More sharing options...
Wiztard Posted January 20, 2016 Share Posted January 20, 2016 I'm having this issue on just one of my computers, sadly the one on which I do most of the gaming. The side buttons worked just fine when I first installed CUE, but after the next reboot they failed. I also noticed that it's not just the side buttons that are affected, none of the buttons will trigger a programmed command. Reinstalling CUE seems to be a temporary fix for me, but hardly an acceptable one at that. Also the application sometimes decides to just randomly hang whenever switching profiles or closing. I attached a log file, strangely it looks pretty much identical to the ones from my laptop where everything seems to be working just fine.2016-01-20T07-10-53.txt.txt Link to comment Share on other sites More sharing options...
Wiztard Posted January 20, 2016 Share Posted January 20, 2016 I found a possible cause of this problem today at least for me. The driver "corsair composite virtual input device" is normally visible in Device Manager under "Human Interface Devices" the problem for me seems that after every reboot the driver refuses to load and is no longer visible. Can anyone else confirm the driver to be missing? Link to comment Share on other sites More sharing options...
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