Kicko Posted August 10, 2012 Share Posted August 10, 2012 Greetings from Croatia! Recently I have RMA'd my old TX650 (Case #4858776) and got a brand new v2 TX650. The problem is that it is making some weird noises, you can hear it in the youtube video that i made I don't think it's normal, I am not even sure why it is making such noise. The funny thing is that when i set the psu with the fan facing up the noise appears only when under load (games etc.), but when it is facing down (as it should be in my computer case) it makes the noise almost all the time. Weather it is fan related or not I am not sure, because it makes the noise even when the fan is not spinning and the computer is in idle. Also, the psu gets very hot in the back (where the cabels are coming from) even when on idle. I have disabled all the power saving features in bios and it did not help. It is the loudest thing in my room, and very annoying during the day. You can imagine what it sounds like at night… Now, I don't have the money for another RMA (it costs half of the price of a new PSU) so what can i do to fix it? I have been using Corsair products for years and never had any issues until now. Thanks Link to comment Share on other sites More sharing options...
peanutz94 Posted August 10, 2012 Share Posted August 10, 2012 I would give CS a call and let them know that you have recently RMA'd the PSU and they will take care of the shipping costs for you. Just be sure to have your previous RMA number handy. Link to comment Share on other sites More sharing options...
Kicko Posted August 10, 2012 Author Share Posted August 10, 2012 I would give CS a call and let them know that you have recently RMA'd the PSU and they will take care of the shipping costs for you. Just be sure to have your previous RMA number handy. Thanks for the fast reply, but I'd rather we figure out whats wrong with the one I have, or what causes him to make souch noise. I don't want them to send a new PSU just to find out that the problem is somewhere else. Also, here's another thing it likes to do I think he cannot figure out weather to start the fan or not :biggrin:. In the meantime the PSU is running very hot... Link to comment Share on other sites More sharing options...
Kicko Posted August 15, 2012 Author Share Posted August 15, 2012 Since they are not replying I guess they are well aware of the issue and there is nothing we can do other than RMA... Is it worth calling the toll free number and asking them? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 15, 2012 Corsair Employee Share Posted August 15, 2012 Please use the link on the left and request an RMA and we will be happy to replace it. And for the others who chimed in please contact our customer service with your Previous RMA# or post the RMA# and I will contact you. Link to comment Share on other sites More sharing options...
rocklobster Posted September 9, 2012 Share Posted September 9, 2012 I too have the problem described in this thread and the videos. Is the only current solution to RMA the power supply for an older HX model? Can this be done upon request so that we do not waste our time with another TX model with the same problem? Link to comment Share on other sites More sharing options...
Kicko Posted September 12, 2012 Author Share Posted September 12, 2012 second tx650 v2 arrived for me today. exactly the same thing. nothing left for me to do but to wait for the fix... Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted September 12, 2012 Corsair Employee Share Posted September 12, 2012 What was your RMA# and I will see what we can do? Link to comment Share on other sites More sharing options...
Kicko Posted September 12, 2012 Author Share Posted September 12, 2012 What was your RMA# and I will see what we can do? if you are referring to me it is the same as in the first post - RMA Case #4858776 but i don't want you to send me another PSU if the problem was not fixed. if the whole line of your products is faulty then you will be just wasting your time and money. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted September 12, 2012 Corsair Employee Share Posted September 12, 2012 Our customer service will contact you with another option at our expense. Link to comment Share on other sites More sharing options...
Kicko Posted September 26, 2012 Author Share Posted September 26, 2012 third one arrived for me yesterday and it is still making the same noise when under load but it is a lot quieter. on idle it works just as it should :D: anyway, now it is something i can live with EDIT: spoke too soon, it started to make the noise even on idle. i think i'm done with corsair and their psu's... Link to comment Share on other sites More sharing options...
EXPERIMENTONGOD Posted September 26, 2012 Share Posted September 26, 2012 third one arrived for me yesterday and it is still making the same noise when under load but it is a lot quieter. on idle it works just as it should :D: anyway, now it is something i can live with Good to hear that you got a quieter one. What model did you get this time TX650 or HX650? I guess it's better if the noise is quieter and only under load. What I really hate is the constant annoying loud noise the TX650s I received are doing while watching videos (which is light load on the GPU). Link to comment Share on other sites More sharing options...
Kicko Posted September 26, 2012 Author Share Posted September 26, 2012 Good to hear that you got a quieter one. What model did you get this time TX650 or HX650? I guess it's better if the noise is quieter and only under load. What I really hate is the constant annoying loud noise the TX650s I received are doing while watching videos (which is light load on the GPU). got an TX650. and just added an edit so... Link to comment Share on other sites More sharing options...
EXPERIMENTONGOD Posted September 26, 2012 Share Posted September 26, 2012 got an TX650. and just added an edit so... Why did Ram Guy say they contacted you with another option? How is sending exactly the same TX650 model PSU which is confirmed to have this issue "another option"? The only customer who got this fixed is Spamlobster: http://forum.corsair.com/forums/showpost.php?p=603317&postcount=14. The rest of us are waiting for a solution or already switched to other PSU brands. Please Corsair stop deleting our posts and sending this crap noisy PSUs and give your customers acceptable solutions. Link to comment Share on other sites More sharing options...
Kicko Posted September 26, 2012 Author Share Posted September 26, 2012 Why did Ram Guy say they contacted you with another option? How is sending exactly the same TX650 model PSU which is confirmed to have this issue "another option"? they haven't contacted me at all. after i said that the second psu is faulty the courier called me and said they are coming for the psu and yesterday they brought me the third one. and i haven't heard a word from corsair... i thought that the another option is going to be to choose something from their website for the price of TX650. i guess it's cheaper to ship faulty psu's all over the world... Link to comment Share on other sites More sharing options...
EXPERIMENTONGOD Posted September 26, 2012 Share Posted September 26, 2012 they haven't contacted me at all. after i said that the second psu is faulty the courier called me and said they are coming for the psu and yesterday they brought me the third one. and i haven't heard a word from corsair... i thought that the another option is going to be to choose something from their website for the price of TX650. i guess it's cheaper to ship faulty psu's all over the world... I think they were going to offer you a different model (most likely an HX650 like in the case of Spamlobster) but somehow someone screwed up and they just sent you another noisy TX650. What is worse is that we have also seen reports of these noise problems on the new HX650s so the only solution would be to get a previous generation HX650. Nevertheless, it wouldn't hurt to try a new version of another model because the TX650s they're sending now are garbage. Link to comment Share on other sites More sharing options...
shaggy2010 Posted September 26, 2012 Share Posted September 26, 2012 I've not RMA'd yet, so unsure how thats directed at me? Unless they mean the posts I had. Been busy lately but hanging in there with my PSU, been mostly bareable still :) Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted September 26, 2012 Corsair Employee Share Posted September 26, 2012 I am sorry but if you have questions about this or what you will get as a replacement please call our customer service by phone and speak with them or post your case number and I will have them contact you. Link to comment Share on other sites More sharing options...
Kicko Posted September 28, 2012 Author Share Posted September 28, 2012 is there any chance to exchange the PSU for something else from your product lineup? like case or memory or headset... Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted September 28, 2012 Corsair Employee Share Posted September 28, 2012 I am sorry but Not that I am aware of but as I stated previously you would need to speak with our customer service there is nothing I can do from Tech support. Link to comment Share on other sites More sharing options...
shaggy2010 Posted October 6, 2012 Share Posted October 6, 2012 I think I am going to contact Customer Support on Monday, The PSU noise is getting worse just like the first one I had. I have submitted my request as you advised on the website. I have a case number 5138578 Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 8, 2012 Corsair Employee Share Posted October 8, 2012 I have just sent them a message to contact you about the replacement. Link to comment Share on other sites More sharing options...
shaggy2010 Posted October 8, 2012 Share Posted October 8, 2012 I emailed them, thanks. Link to comment Share on other sites More sharing options...
bigsee Posted October 23, 2012 Share Posted October 23, 2012 Hello! I had today a GS600 (bought yesterday) what I've gave back to the shop. I got a brand new TX650 but it has the same noise problem. gs600: I think it doesnt like my house - Thermalteke Armor - in which the PSU doesnt lie, it stands... I cant get back it to the shop within 3 days... What happened dear Corsair? My "oldie" VX550 works like a charm, but it doesnt stop the vent... Link to comment Share on other sites More sharing options...
EXPERIMENTONGOD Posted October 23, 2012 Share Posted October 23, 2012 Hello! I had today a GS600 (bought yesterday) what I've gave back to the shop. I got a brand new TX650 but it has the same noise problem. gs600: I think it doesnt like my house - Thermalteke Armor - in which the PSU doesnt lie, it stands... I cant get back it to the shop within 3 days... What happened dear Corsair? My "oldie" VX550 works like a charm, but it doesnt stop the vent... Bigsee take a look at my thread: http://forum.corsair.com/forums/showthread.php?t=110472 TL;DR -> If you want a PSU with low noise buy a real fanless PSU or keep the VX550 (but get a case which supports mounting the PSU on the bottom so it doesn't heat up and you always get quiet fan operation). Link to comment Share on other sites More sharing options...
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