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  #1  
Old 12-03-2016, 08:36 PM
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Default Tab key is a different colour

Hi All,

on my k70 LUX RGB my tab key is a different colour. no matter what profile I select with basic or advanced it is always a different colour from what the profile specifies.

I have attached a pic so you can see what I mean.

TIA
mayberts
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  #2  
Old 12-03-2016, 08:39 PM
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To add more to this. it seems as the tab key is stuck to one colour
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Old 12-03-2016, 10:57 PM
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-Problems with LEDs not Displaying the Correct Color
Contact Corsair Support ask for a hard firmware reset.
If that does not work RMA the keyboard with Corsair or exchange it with your reseller.
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  #4  
Old 12-04-2016, 01:53 PM
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Well that sucks I've had it 3 weeks looks like support are not available until Monday
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  #5  
Old 12-05-2016, 07:33 PM
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This is the worst support I've ever had to deal with. I'm so close to send it back and purchase another brand
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  #6  
Old 12-06-2016, 04:16 PM
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I have lost all faith in the corsair brand. the will not honour the warranty as the seller was not an authorised seller and the seller box.co.uk is saying I need to return it to the manufacturer. So I am sat in the middle with a faulty product and out of pocket £145
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  #7  
Old 12-06-2016, 04:40 PM
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As long as you have a receipt they should honor it if you submit a ticket. Unless there is something else going on?!
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Old 12-06-2016, 05:40 PM
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I have submitted a ticket and they denied the RMA.
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  #9  
Old 12-06-2016, 06:41 PM
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Quote:
Originally Posted by mayberts View Post
I have submitted a ticket and they denied the RMA.
did they at least give you a firmware reset?

I would make a thread in the RMA section. Ask an admin to look into the ticket. http://forum.corsair.com/v3/forumdisplay.php?f=146
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Last edited by Inheritance; 12-06-2016 at 06:58 PM.
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  #10  
Old 12-06-2016, 07:33 PM
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They asked me to hold the ESC key for 5 seconds while unplugged it in
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