iGarnet Posted December 16, 2019 Share Posted December 16, 2019 I have a Corsair k57 wireless and the Wireless dongle wont connect to my keyboard , i tried to repair it but it didnt work Link to comment Share on other sites More sharing options...
CamMul0305 Posted February 1, 2020 Share Posted February 1, 2020 I am having the same issue. Have you perhaps found a solution? USB mode works flawlessly. However iCue cannot see the dongle (under settings, the "Dongle Firmware v." line shows a "?"). I cannot update the k57's firmware as iCue says: "Plug in the USB wireless receiver to start the update". I've tried plugging the receiver into other ports to no avail. Im running the latest iCue software, and I've updated Windows. Is there a particular driver that i should try to remove and reinstall in device manager? 1 Link to comment Share on other sites More sharing options...
iGarnet Posted March 25, 2020 Author Share Posted March 25, 2020 to be honest i dont know Link to comment Share on other sites More sharing options...
GoldenHunter Posted October 9, 2020 Share Posted October 9, 2020 I am having the same issue. Have you perhaps found a solution? USB mode works flawlessly. However iCue cannot see the dongle (under settings, the "Dongle Firmware v." line shows a "?"). I cannot update the k57's firmware as iCue says: "Plug in the USB wireless receiver to start the update". I've tried plugging the receiver into other ports to no avail. Im running the latest iCue software, and I've updated Windows. Is there a particular driver that i should try to remove and reinstall in device manager? Have the same K57 and dongle problem :( Link to comment Share on other sites More sharing options...
lyro Posted November 22, 2020 Share Posted November 22, 2020 Have the same K57 and dongle problem :( Did someone managed to fixed this issue, I am unable to connect anymore to any other connection than USB cable. I've tried all the reset options I've found online! Contacted Support for help still no answer, did you guys replaced the keyboard? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 23, 2020 Corsair Employee Share Posted November 23, 2020 What does the dongle and keyboard firmware version show in iCUE? Since you have reached out to support, can you PM me your ticket number so I can check with the Technical Support team to see what the status is for your ticket? Link to comment Share on other sites More sharing options...
Judor Posted March 4, 2021 Share Posted March 4, 2021 What does the dongle and keyboard firmware version show in iCUE? Since you have reached out to support, can you PM me your ticket number so I can check with the Technical Support team to see what the status is for your ticket? Hello Nick, I am having this exact issue as the original poster. I have submitted a ticket with the Corsair Support System and I have a ScreenShot of the iCUE Software interface not registering a plugged in USB dongle. I have attempted the following in trying to troubleshoot the issue myself: Un-Installing and Re-Installing the Corsair iCUE SoftwareUn-Installing all HID Compliant Keyboard Drivers and Rebooting Windows 10Ensuring Firmware Version is Up-To-Date and even forcing Re-Installation of Up-To-Date FirmwareTried every USB2.0 and USB3.0 port in my PC and in an old Laptop, issue persists. All of my troubleshooting combined with my knowledge seems to lead toward the USB Dongle some how being dead? Below is the ScreenShot of my iCUE Software: I will PM you my own Support Ticket #. Thank you in Advance! -Judor Link to comment Share on other sites More sharing options...
gidjuatempo Posted January 4, 2022 Share Posted January 4, 2022 On 11/23/2020 at 6:07 PM, Corsair Nick said: What does the dongle and keyboard firmware version show in iCUE? Since you have reached out to support, can you PM me your ticket number so I can check with the Technical Support team to see what the status is for your ticket? Hello Nick. I am having the exact same problem as Judor. Did you ever figure out the problem? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted January 4, 2022 Corsair Employee Share Posted January 4, 2022 On 11/23/2020 at 6:07 PM, Corsair Nick said: What does the dongle and keyboard firmware version show in iCUE? Since you have reached out to support, can you PM me your ticket number so I can check with the Technical Support team to see what the status is for your ticket? Hello Nick. I am having the exact same problem as Judor. Did you ever figure out the problem? Hi gidjuatempo, if there is no firmware showing for the keyboard and dongle, you will need to try to perform a manual firmware update. I've created a support ticket from your post so that the support team can provide you with the files and instructions. Look for an update through the support site to your ticket. Link to comment Share on other sites More sharing options...
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