The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Audio

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 10-24-2018, 04:30 AM
Arkanius Arkanius is offline
Registered User
 
Join Date: Oct 2018
Posts: 4
POST ID # = 977740
Arkanius Reputation: 10
Default Corsair VOID PRO RGB WIRELESS Special Edition Gaming Headset - Acoustic noises

I got no response on the german Thread so i will post it here as i can see there are more active Support.
Link to German Thread - http://forum.corsair.com/forums/showthread.php?t=181967

I bought this headset back in September through Amazon. Apart from the software,
which gets better but still doesn't work very well I have the following problem:
  • At 65% Windows volume the device starts to have an acoustic noises when the sound is on low volume e.g Spotify.
If there is no sound transmitted, the headset is quiet, but as soon as i listen to quiet music.
there is an audible noise. The louder the Windows volume, the louder the noise.

Previously I had the Logitech H800 and there were no problems at all, so I would rule out a defect in my hardware.
Amazon send me a replacement and it has the exact same problem, so I have to assume that it is not an isolated case.

However, I have taken the following steps without any success:
  • switched the 2.4 GhZ network to channel 13
  • Switched USB Port (auf USB 3.0)
  • updated iCUE
  • updated Headset Firmware
Before I send the device back to Amazon, I wanted to know if I could take any other action to fix the problem.
Reply With Quote


  #2  
Old 10-25-2018, 12:54 PM
Corsair Mint's Avatar
Corsair Mint Corsair Mint is offline
Corsair Employee
 
Join Date: Apr 2016
Posts: 857
POST ID # = 977846
Corsair Mint Reputation: 31
Default

Hi Arkanius,

Can you describe the type of acoustic noise you are hearing? Is it static or something else?
Reply With Quote


  #3  
Old 10-28-2018, 12:21 PM
Arkanius Arkanius is offline
Registered User
 
Join Date: Oct 2018
Posts: 4
POST ID # = 978146
Arkanius Reputation: 10
Default

A noise like this -
but not that loud.
Reply With Quote


  #4  
Old 10-29-2018, 07:14 PM
Corsair Mint's Avatar
Corsair Mint Corsair Mint is offline
Corsair Employee
 
Join Date: Apr 2016
Posts: 857
POST ID # = 978262
Corsair Mint Reputation: 31
Default

Thanks, if you don't mind, would you be willing to do a support ticket with our team? They'd like to collect information for our software/headset team so they can look further into the issue.

http://support.corsair.com
Reply With Quote


Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 09:42 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.