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  #1  
Old 03-01-2018, 05:09 AM
yohannan yohannan is offline
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Default impossible d'installer CUE

Bonjour,

Il m'est impossible d'installer CUE sur Windows 10 64bits
il s'agit bien de la dernière version en cours de cue 2.23.40
window est à jour version 1709

l'installation plante directement du fait d'une erreur

voici ce que dit le fichier msi

MSI (s) (1C:2C) [10:05:44:206]: Running installation inside multi-package transaction F:\Users\ian\Downloads\CorsairUtilityEngineSetup_2.23.40_release.msi
MSI (s) (1C:2C) [10:05:44:206]: Grabbed execution mutex.
MSI (s) (1C:08) [10:05:44:209]: Resetting cached policy values
MSI (s) (1C:08) [10:05:44:209]: Machine policy value 'Debug' is 0
MSI (s) (1C:08) [10:05:44:209]: ******* RunEngine:
******* Product: F:\Users\ian\Downloads\CorsairUtilityEngineSetup_2.23.40_release.msi
******* Action:
******* CommandLine: **********
MSI (s) (1C:08) [10:05:44:210]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (1C:08) [10:05:44:214]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (1C:08) [10:05:44:216]: SRSetRestorePoint skipped for this transaction.
MSI (s) (1C:08) [10:05:44:216]: MainEngineThread is returning 2
MSI (s) (1C:2C) [10:05:44:216]: No System Restore sequence number for this installation.
=== Verbose logging started: 01/03/2018 10:05:44 Build type: SHIP UNICODE 5.00.10011.00 Calling process: E:\TEMP\MSI1325\InstallerGui.exe ===
MSI (c) (AC:A8) [10:05:44:198]: Resetting cached policy values
MSI (c) (AC:A8) [10:05:44:198]: Machine policy value 'Debug' is 0
MSI (c) (AC:A8) [10:05:44:198]: ******* RunEngine:
******* Product: F:\Users\ian\Downloads\CorsairUtilityEngineSetup_2.23.40_release.msi
******* Action:
******* CommandLine: **********
MSI (c) (AC:A8) [10:05:44:199]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (AC:A8) [10:05:44:199]: Grabbed execution mutex.
MSI (c) (AC:A8) [10:05:44:200]: Cloaking enabled.
MSI (c) (AC:A8) [10:05:44:200]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (AC:A8) [10:05:44:200]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (c) (AC:A8) [10:05:44:219]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (AC:A8) [10:05:44:220]: MainEngineThread is returning 2
=== Verbose logging stopped: 01/03/2018 10:05:44 ===

si quelqu'un a une solution, merci d'avance....
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  #2  
Old 03-13-2018, 11:23 AM
Corsair Aurel's Avatar
Corsair Aurel Corsair Aurel is offline
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POST ID # = 944650
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Default

Bonjour

Avez vous un firmware activé (windows ou celui de votre antivirus), pourriez vous le désactiver pour faire le test ?

Si votre problème persiste, merci de prendre contact en créant un ticket SAV/RMA auprès de notre support technique via notre site :

http://support.corsair.com.

Cordialement

Bonne journée

L'équipe de Corsair France.
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