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  #16  
Old 02-18-2013, 06:21 PM
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So, lets be a pro and just stop the flame war, and summon RAM GUY here, maybe he have some insight about the future update.
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  #17  
Old 02-18-2013, 06:50 PM
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Originally Posted by MykaAurora View Post
So, lets be a pro and just stop the flame war, and summon RAM GUY here, maybe he have some insight about the future update.
You will get the same answer as last 10 times "soon but we do not have a exact date" and everyone is entitled to a opinion, and this is how I choose to share it. FYI I'm not flaming anyone, and myself and waynt just don't see eye to eye on what a consumer should expect from a product. His rig has worked so he is content, mine has yet to work, so I'm not content. Anyhow back to topic:
When can we see a update?
Why does it take so long for a update?
What will the update fix?
Will upgrading be fixed?
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  #18  
Old 02-18-2013, 07:12 PM
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Originally Posted by peanutz94 View Post
And it's these types of comments that get you into so may flame wars wytnyt...and that just not helping anyone.
your right but does spending ones time on here solely to cruise threads posting the same negativity to any and everyone help any?

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So, lets be a pro and just stop the flame war, and summon RAM GUY here, maybe he have some insight about the future update.
thats just it tho myka,ramguy has repeatedly posted info current info regarding the update.,
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  #19  
Old 02-18-2013, 08:10 PM
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Not true I also tried to help many as I have time, but around a 3 month mark I feel its in vain, same issues same questions so yeah one get frustrated if a problem is not solved.
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  #20  
Old 02-18-2013, 08:23 PM
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Originally Posted by Toasted View Post
They do update the software but they don't release it until they are happy with it. You wouldn't want a software update that breaks a feature or one that won't work.

Problems/Issues may occur unexpectedly which can cause delays to the expected release date, e.g. the software doesn't read the CPU temp on certain motherboards, no devices are detected, a driver may conflict with the functions of the software, etc.

While it does seem quiet around the Link devices/software, there is something being done to resolve it.
I have to actually disagree maybe with more frequent updates they can actually hear feed back from users and if all is not well you can go back to old setup. Seems like they do in house tests with out the real world environment tests and when a update is released seems like a whole new set of issues arise. With more frequent updates they can say hey is sirrea 2 fixed? no ok we will try again that the whole concept of beta testing (sadly we should not be doing) but its a step in the right direction and people will at least see progress. I have a feeling that next release will fix some things but create new ones and again we will wait and wait. Look at windows they have now offered the beta to consumers to help them work out the bugs, get feedback and improve the program all around. I do believe you that they are working on it but offering more updates may squash problems sooner that they think they may have fixed and save them time in the process. Im not a genius but common sense has to prevail at some point.
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  #21  
Old 02-18-2013, 08:46 PM
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Not true I also tried to help many as I have time, but around a 3 month mark I feel its in vain, same issues same questions so yeah one get frustrated if a problem is not solved.
yes ive seen you helping others at times but posting negative comments repeatedly wont push corsair any faster ,you have to agree they arent trying to make people angry by holding up on a update,i just think they want to be as sure as possible that they produce a fixed update before releasing it.im sorry for coming on too strong towards you but i tire of being badgered simply because ive had good experiences with corsairs products.
no one wants these bugs worked out more than corsair does but it would be irresponsible to put out a faulty update and have even more problems
corsair has a good line of products and like most ,they have their challenges
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  #22  
Old 02-19-2013, 08:16 AM
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Originally Posted by peanutz94 View Post
And it's these types of comments that get you into so may flame wars wytnyt...and that just not helping anyone.
Quote:
your right but does spending ones time on here solely to cruise threads posting the same negativity to any and everyone help any?
But he's not! There is a fine line between supporting a product and trying to help with product support sometimes. You need to learn to put your personal feelings aside.

That is also his opinion and very much so entitled to it. He's not breaking any forum rules..so what s the harm. Please don't take this the wrong way, but even I have seen you blame "user error" on a quite a few products because yours works fine. I have a complete LINK kit my self and even I have have quit using it because it's just not doing what it is supposed to be. The LED.s have a mind of their own and I have no control over my fans.

Robandcathy have been more than patient in my honest opinion and have every right to feel the way he does. He's been here pretty much from day one with the LINK system and has continued to try and work through the bugs along with trying to help other with the same issues putting heads together...which is above what most users would go through. That in itself is showing more support for Corsair products than most users would.

Why some users have no issues and other have nothing but trouble is beyond me. But it still doesn't take away from the fact that they purchased a product and are one of those experiencing problems and have every right to be upset when after all this time still doesn't perform to the product specs and or their expectations. .

Quote:
Seems like they do in house tests with out the real world environment tests and when a update is released seems like a whole new set of issues arise. With more frequent updates they can say hey is sirrea 2 fixed? no ok we will try again that the whole concept of beta testing (sadly we should not be doing) but its a step in the right direction and people will at least see progress.
everyone here knows I love Corsair products just as much as the next guy, and will continue to do so. But i tend to agree with this and I feel robandcathys views are justified.
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  #23  
Old 02-19-2013, 06:19 PM
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This repeatingly badmouthing of any critical remark reminds me of 1984. Thoughtcrime.
Following this logic one has to pay and has to remain silent. Even to post bugs seems to be an insult for these guys. One has no right to complain even if the solution lasts more than a year and more. Just because the company is sacred and infallible even if hard and soft failures are empirically recordable and repeatable. May be some sort of super identification and narcissistic wound.

Normally there is a complaint management, like Rockstar's. You get a mail asking you if the answers were helpful. 'Hide and cover' might not be a costumer friendly strategy.
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  #24  
Old 02-21-2013, 07:10 PM
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Quote:
Originally Posted by wytnyt View Post
yes ive seen you helping others at times but posting negative comments repeatedly wont push corsair any faster ,you have to agree they arent trying to make people angry by holding up on a update,i just think they want to be as sure as possible that they produce a fixed update before releasing it.im sorry for coming on too strong towards you but i tire of being badgered simply because ive had good experiences with corsairs products.
no one wants these bugs worked out more than corsair does but it would be irresponsible to put out a faulty update and have even more problems
corsair has a good line of products and like most ,they have their challenges
I by no means dislike corsair! I have ram and a few ssd's made by them, and Im not on any other corsair forum....Why, because they work as expected, so my money was well spent. The only issue I have is with the link and again so we can kindly understand each other I spent (I don't remember but 150$ or so) for a product that has not worked in a year and a half. How patient should one be? I'm not alone here and Im not negative about all of corsair but one specific product. I agree that corsair has some very good products....BUT THIS IS NOT ONE OF THEM, and maybe if this thread goes on someone will notice and make a change seeing that it is not going in the right direction. This is not a 3 week old issue and even corair employees say that updating is kinda confusing to them as well. People are lost trying to update with the uninstall this, then install that, throw a ping pong ball at computer 4 times and wait 5 min viola it works. No manual, and thanks to toasted (not corsair) there is some what of a walk through now, is that not the job of corsair? Why do they design software if not done right will brick your unit? Where is all the info maybe like most sites with a Q&A. I could go on and on but I hope you get my point that every aspect of the link is flawed form information, to implantation, to functionality, ask your self this why did they spend time on a new GUI instead of fixing the software issues. The GUI could have come later when it finally worked for all. Resources wasted, what most people want is fan control which is why they bought the link not fancy interface, although it could have been a project for them later to do at a later time, so I feel resources were wasted on a GUI instead of fixing the software. Addressing the update you want them to get it right instead of pushing frequent one well in a year and a half (corsair trying to get it right) I "think" there were 4 updates, each one with a new set of issues, so they spend 3-6 months getting it right, ends up wrong, so common sense would say hey lets start a beta trial so once we modify the code before we invest 80 more hours, see if it works. If not then we can redesign and refocus on that problem. Baby steps most people who have made it to these forums have a understanding that BETA is just that, so if it breaks they wont whine but at least it was a shot as long as corsair provides a way to restore old config. Ugh rant over for today
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  #25  
Old 02-21-2013, 07:35 PM
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Quote:
Originally Posted by Toasted View Post
They do update the software but they don't release it until they are happy with it. You wouldn't want a software update that breaks a feature or one that won't work.

Problems/Issues may occur unexpectedly which can cause delays to the expected release date, e.g. the software doesn't read the CPU temp on certain motherboards, no devices are detected, a driver may conflict with the functions of the software, etc.

While it does seem quiet around the Link devices/software, there is something being done to resolve it.
they did say their in their final stages of testing so to me that would mean progress is being made.
i think its a good move to hold back until compatibility with products has been ironed out.
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  #26  
Old 02-22-2013, 04:56 AM
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Originally Posted by wytnyt View Post
they did say their in their final stages of testing so to me that would mean progress is being made.
i think its a good move to hold back until compatibility with products has been ironed out.
where did you read that a software update was coming???
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  #27  
Old 02-22-2013, 01:14 PM
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where did you read that a software update was coming???
theres dozens of references in alot of threads mentioning this
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  #28  
Old 02-22-2013, 02:08 PM
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they did say their in their final stages of testing so to me that would mean progress is being made.
i think its a good move to hold back until compatibility with products has been ironed out.
I haven't seen anything yet either...Got a link to this info??

Something to back this up would be nice! All i have seen are references to the new fans and a FW update that is "soon" but nothing that said they were in the final stages or anything that would hint to a release date..
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  #29  
Old 02-22-2013, 06:51 PM
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I haven't seen anything yet either...Got a link to this info??

Something to back this up would be nice! All i have seen are references to the new fans and a FW update that is "soon" but nothing that said they were in the final stages or anything that would hint to a release date..
last week ramguy mentioned this,must have been a post you missed

http://forum.corsair.com/v3/showthre...=final+testing
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  #30  
Old 03-04-2013, 06:54 PM
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There is progress but it take time! FW 1.05v is out there, PWM fans are now being shipped.

We'd like to get these things resolved as much as everyone else, BUT please understand, it takes time and it DOES require a lot of patience to sort things out... I am sorry if they are not being implemented right away, because there is a reason for that and I can tell you for sure that it is for the good of everyone.
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