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Old 11-14-2019, 05:32 AM
Wingts96 Wingts96 is offline
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Default Virtuoso Headset

Howdy all, bought the Corsair Virtuoso headset today.
Plugged it into my Corsair ST100 headstand. The headset works but when I open CUE software it shows the headset but says not available.

I can't adjust anything and when I try to update the firmware it hangs at 0%. I have reinstalled the software 3 times, rebooted unplugged the dongle turned it on and off but nothing works.

Is there a step by step procedure for upgrading the firmware on the headset? CUE software is really making it so I never want to buy another Corsair product. It never works I had heaps of issues updating firmware on my k63 keyboard also.

Any help would be appreciated otherwise I guess I'm taking it back for a refund.
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Old 11-14-2019, 02:14 PM
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Corsair Notepad Corsair Notepad is offline
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Try plugging it directly into your computer instead of the stand.
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Old 11-14-2019, 04:48 PM
TheMaskedShadow TheMaskedShadow is offline
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Is your ST100 connected directly to the computer?
If so, is it possible that you're plugged into a USB2 port that doesn't provide enough power?

I'm just curious since I have my Virtuoso dongle plugged on my ST100 with no issues while being plugged to the USB3 port of an old Asus Z87-A motherboard.
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Old 11-15-2019, 06:14 AM
Wingts96 Wingts96 is offline
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Thanks for the reply people. I plugged the dongle and cord into the back of the pc instead of the stand and it updated the firmware and is now working.

Seems pointless to add usb slots on the corsair stand if you can't use it but least it's now working. Thanks again.
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