josex Posted October 15, 2019 Share Posted October 15, 2019 Hi there! When i connect the keyboard all work perfectly untill 30min- 1hr , the keyboard get frozen, all lights and keys, i cant do nothing when this hapens, only connect and disconnect it untill work again. I will apreciate any help! Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Elito Posted October 15, 2019 Corsair Employee Share Posted October 15, 2019 Hi We would first suggest you try a soft-reset of the keyboard. This will clear the keyboard internal memory, which often corrects issues such as the one you are experiencing. Please follow the directions below: 1: Unplug the keyboard. 2: Press the Esc key 3: While holding the Esc key, plug in the keyboard. 4: Hold the key down for 10 seconds. 5: Release the key. if problems persist, I would suggest getting in contact with technical support a creating a ticket. They can help diagnose the problem and assist with an replacement if your under warranty. https://help.corsair.com/hc/en-us/requests/new Kind regards, Link to comment Share on other sites More sharing options...
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