The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Audio

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 05-01-2019, 10:37 PM
GBellport GBellport is offline
Registered User
 
Join Date: May 2019
Posts: 2
POST ID # = 1003293
GBellport Reputation: 10
Default Corsair Void RGB Wireless not functioning when connected

I have had my Void RGB wireless for a few months now and I absolutely love it. Although it functions properly when I use it wireless, I get no audio when I connect it and try to use it while charging. This happens both on my PC and in my laptop (both running Windows 10).

The issue persists regardless of whether I have the USB receiver plugged in or not when I connect the headset. The headset is only recognized by Windows when its used wireless.
Reply With Quote


  #2  
Old 05-02-2019, 12:13 PM
Corsair Notepad Corsair Notepad is offline
Corsair Employee
Corsair Notepad's PC Specs
 
Join Date: Nov 2018
Location: Fremont, CA
Posts: 288
POST ID # = 1003366
Corsair Notepad Reputation: 10
Default

So first if you don't have the wireless receiver plugged in the headset won't connect to the computer even if connected via the USB cable as the USB cable is only a charging cable for the headset and will not transfer data from the computer to the headset.

As for when the wireless adapter is plugged in go ahead and try a few things.

First:
Press and hold the mute button for 30 seconds.
Release the mute button and wait 15 seconds.
Power the headset on and test it to see if it works now while charging with the dongle.

If that doesn't work go ahead and do a firmware update to the headset through the iCUE software. If it is already on the latest version do the Force Update option.
Reply With Quote


  #3  
Old 05-02-2019, 12:40 PM
GBellport GBellport is offline
Registered User
 
Join Date: May 2019
Posts: 2
POST ID # = 1003369
GBellport Reputation: 10
Default

Forcing the update fixed it. Thank you!
Reply With Quote


Reply

Tags
audio issues, void 7.1

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 04:12 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.