The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Audio

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 01-02-2016, 04:17 PM
scott^h scott^h is offline
Registered User
 
Join Date: Jan 2016
Posts: 2
POST ID # = 828770
scott^h Reputation: 10
Default Void Wireless Device

I did alot of searching and.. I'm just not finding the answers I need. I have the Void Wirelesss yellow jacket headset, when I first plugged them in my pc automatically downloaded the drivers with windows update (was succesful ) and after some gaming my friend said the mic sounded a bit sketch so I decided to get the CUE client..and then all hell went loose. I can finally get the headphones paired with the donger but my main issue is when I go to playback devices in my audio settings, I cant find Void wireless in the selection.. I can't choose it to be my audio source but the driver says its connected and everything. What did I honestly miss.. and after I got the CUE, when it tries to downloading the driver with windows update, it fails every time.


Last edited by scott^h; 01-02-2016 at 04:21 PM.
Reply With Quote


  #2  
Old 01-02-2016, 04:34 PM
scott^h scott^h is offline
Registered User
 
Join Date: Jan 2016
Posts: 2
POST ID # = 828772
scott^h Reputation: 10
Default




Its pared..but will not show up in my playback devices...its like its not really connected with my pc.
Reply With Quote


  #3  
Old 01-02-2016, 10:45 PM
Toasted Toasted is offline
Registered User
 
Join Date: Apr 2011
Posts: 19,344
POST ID # = 828831
Toasted Toasted Reputation: 108
Default

From the first screenshot it looks like the driver isn't installed correctly for the USB headset.

I'd try a different USB port and see whether it gets it working. If not, open Device Manager, and see whether there are any entries which have a warning icon next to it. If it does and it is the headset, right click it then press properties and copy+paste the device status from the general tab.
Reply With Quote


  #4  
Old 01-11-2016, 04:46 PM
Shacrom Shacrom is offline
Registered User
Shacrom's PC Specs
 
Join Date: Jan 2016
Posts: 8
POST ID # = 830461
Shacrom Reputation: 10
Default

I have the same problem.

"If not, open Device Manager, and see whether there are any entries which have a warning icon next to it. If it does and it is the headset, right click it then press properties and copy+paste the device status from the general tab."

I did it.


Spanish:
Windows no puede comprobar la firma digital de los controladores necesarios para este dispositivo. Puede que un cambio de hardware o software reciente haya instalado un archivo que no está firmado correctamente, está dañado o es software malintencionado de un origen desconocido. (Código 52)

English (google traductor)

Windows can not verify the digital signature of the drivers required for this device. Maybe a change of hardware or software updates a file that is not signed correctly been installed , damaged or malicious software from an unknown source . ( Code 52 )
Reply With Quote


  #5  
Old 01-11-2016, 07:13 PM
Corsair Chris Corsair Chris is offline
Corsair Employee
 
Join Date: Mar 2014
Posts: 381
POST ID # = 830485
Corsair Chris Reputation: 10
Default

Could you provide the answer to these following questions?
1) What OS are you using?
2) Which version of CUE are you using?
3) Could you provide your system specs?
4) What firmware version are you using.
Reply With Quote


  #6  
Old 01-11-2016, 08:19 PM
Shacrom Shacrom is offline
Registered User
Shacrom's PC Specs
 
Join Date: Jan 2016
Posts: 8
POST ID # = 830500
Shacrom Reputation: 10
Default

1) Windows 7 not genuine
2) v1.13.36
3) Done
4) 37.03
Reply With Quote


  #7  
Old 01-12-2016, 06:34 AM
Toasted Toasted is offline
Registered User
 
Join Date: Apr 2011
Posts: 19,344
POST ID # = 830562
Toasted Toasted Reputation: 108
Default

A temporary workaround will be to disable driver enforcement before booting into Windows.
Reply With Quote


  #8  
Old 01-12-2016, 07:07 PM
Garoche Garoche is offline
Registered User
 
Join Date: Jan 2016
Posts: 10
POST ID # = 830700
Garoche Reputation: 10
Default

Hello, I have the same problem and have EXACTLY the same info as M. Shacrom.

I noticed that when I uninstall Corsair CUE, My headset work perfectly fine. ( Mic and sound ).
Reply With Quote


  #9  
Old 01-13-2016, 05:43 AM
Toasted Toasted is offline
Registered User
 
Join Date: Apr 2011
Posts: 19,344
POST ID # = 830764
Toasted Toasted Reputation: 108
Default

The driver failing to be verified is being looked into.

For now, the temporary workaround will be to boot Windows with driver enforcement disabled.
Reply With Quote


  #10  
Old 01-13-2016, 09:09 AM
Garoche Garoche is offline
Registered User
 
Join Date: Jan 2016
Posts: 10
POST ID # = 830799
Garoche Reputation: 10
Default

I just uninstalled the Corsair CUE for the moment. I hope I can use the full potential of my headset soon...
Reply With Quote


  #11  
Old 01-13-2016, 12:19 PM
Shacrom Shacrom is offline
Registered User
Shacrom's PC Specs
 
Join Date: Jan 2016
Posts: 8
POST ID # = 830826
Shacrom Reputation: 10
Default

Quote:
Originally Posted by Garoche View Post
Hello, I have the same problem and have EXACTLY the same info as M. Shacrom.

I noticed that when I uninstall Corsair CUE, My headset work perfectly fine. ( Mic and sound ).
True. It work when i unistall CUE
Reply With Quote


  #12  
Old 01-14-2016, 11:59 AM
Garoche Garoche is offline
Registered User
 
Join Date: Jan 2016
Posts: 10
POST ID # = 830977
Garoche Reputation: 10
Default

Hello Toasted,

Do you know when we can hope for an update on this problem? I would realy like to have full potential of my headset soon.

Thanks,
Reply With Quote


  #13  
Old 01-15-2016, 06:10 AM
Toasted Toasted is offline
Registered User
 
Join Date: Apr 2011
Posts: 19,344
POST ID # = 831108
Toasted Toasted Reputation: 108
Default

I don't work for Corsair but the driver verification issue in CUE is known.
Some have resolved their issue by trying older versions of CUE they had previously installed.

The causes for it could be anything. Have you tried opening the .cat file located in the CUE/drivers/audio folder? Are the digital signatures ok?
Reply With Quote


  #14  
Old 01-16-2016, 12:40 PM
Garoche Garoche is offline
Registered User
 
Join Date: Jan 2016
Posts: 10
POST ID # = 831299
Garoche Reputation: 10
Default

Hello Toasted, Sorry I didn't figured out you werent working for Corsair.

I looked into the .cat file like you asked, I just don,t know what do you mean by if the signature are ''Okay''.

Everything seems pretty normal.

I hope I'll get in touch with someone soon, I'm starting to feel bummed out about an 150$ headset that don't work properly!

Thanks again Toasted.
Reply With Quote


  #15  
Old 01-17-2016, 08:51 PM
Inheritance's Avatar
Inheritance Inheritance is offline
CORSAIR Beta Team
 
Join Date: Jul 2013
Location: Somewhere in Texas
Posts: 5,311
POST ID # = 831567
Inheritance Reputation: 41
Default

Have we ruled out a faulty headset?
__________________
Colors of the RAINBOW shine so bright!
USER IS NOT A CORSAIR EMPLOYEE
Come Join My Discord =(^.^)= [iCUE Guide]
Corsair USER Forums is NOT Corsair Tech Support
Reply With Quote


Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 04:20 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.