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  #1  
Old 08-23-2019, 01:35 PM
Honu Honu is offline
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Default Seriously Corsair? I have to pay shipping for your defective product?

I've had my Dark Core SE for less than a year and the scroll wheel breaks.

I send in an RMA request -- kudos for the quick response time at least.

Request is approved -- but to get my replacement you're making me pay shipping to send the defective item in?!?!?!?

Please explain why I should pay shipping for something that was beyond my control?!?!? Considering the mouse broke so quickly I don't see why I should continue throwing money at it.

While I'm considering whether this is even worth it or not I'd like to know:

Will I get a brand new replacement or a refurbished one?
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  #2  
Old 08-23-2019, 06:26 PM
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Corsair Wootaru Corsair Wootaru is offline
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Hello,

It will be a brand new unit. As far as the shipping charge, let me see what I can do looking at the ticket. Can you please let me know the ticket number?
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Old 08-24-2019, 12:20 PM
Honu Honu is offline
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Quote:
Originally Posted by Corsair Wootaru View Post
Hello,

It will be a brand new unit. As far as the shipping charge, let me see what I can do looking at the ticket. Can you please let me know the ticket number?
2000815993

Thank you for looking into this.
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  #4  
Old 08-26-2019, 11:57 AM
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Corsair Wootaru Corsair Wootaru is offline
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Not a problem at all.
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