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  #16  
Old 12-15-2019, 06:44 PM
YerMaw2020 YerMaw2020 is offline
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Hi guys I got my chair in November and have the same problem.
I currently use it on wooden flooring but due to rewiring work we need to
uplift all the wooden flooring so the wife has decided it’s time for carpets except
high traffic area’s. Now unfortunately my chair will not be able to move with the choice of carpet she has chosen. I also have the problem when the chair is at its lowest it catches the base.
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  #17  
Old 12-17-2019, 05:38 PM
walterfab walterfab is offline
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Same problem here, my first gaming chair :(
I bought it on October.
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File Type: jpg IMG_20191217_155735249.jpg (2.77 MB, 55 views)
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  #18  
Old 12-25-2019, 07:01 AM
YerMaw2020 YerMaw2020 is offline
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Anyone got an update on how/or if this is being rectified?.
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  #19  
Old 12-25-2019, 03:17 PM
walterfab walterfab is offline
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They send a new 5 point bass, new tilt mechanism and new lift cover. I'm waiting it to arrive.
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  #20  
Old 12-26-2019, 04:58 AM
Tolz Tolz is offline
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Hello everyone !

I got this gaming chair as present for Christmas but like everyone else here I have the same problem ! The gas lift is way too low for me, lile 2-3 cm from the ground...


Quote:
Originally Posted by walterfab View Post
They send a new 5 point bass, new tilt mechanism and new lift cover. I'm waiting it to arrive.
Did you fill any forms to receive updated parts ?
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  #21  
Old 12-26-2019, 06:06 PM
walterfab walterfab is offline
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Quote:
Originally Posted by Tolz View Post
Did you fill any forms to receive updated parts ?
Yup, https://help.corsair.com/hc/en-us/ar...mited-Warranty I fill all that, send photos of serial numers, the chair and sales receipt.
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  #22  
Old 12-27-2019, 03:33 PM
walterfab walterfab is offline
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Solved :D, they send me a new 5 point bass model, a metallic one. I'm super happy with the quick response of corsair.
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  #23  
Old 12-31-2019, 04:32 PM
Simzter Simzter is offline
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Sadly I have the same problem. The gas just sits too low. This isn't dragging against the carpet for me, but it affects the height of my chair.

At its lowest it is: 410mm (Should be: 440mm)
At its highest it is: 490mm (Should be: 520mm)

My desk is quite tall and the 3cm makes gaming very uncomfortable.

Can anybody who has received the revised parts confirm that it brings the height back up to its quoted specs?
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  #24  
Old 01-03-2020, 09:43 AM
vdsdbs vdsdbs is offline
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Same issue. Contacted the vendor and Corsair.
Corsair came back with:
"We appreciate your time reaching us, please be advised that we have consulted our product specialist for chairs. We would like to inform you that this unit was redesigned to sit very low in the 5 spoke, it will almost touch the floor on a hard surface, the carpet will sink the wheels and be a little closer as well.

Please let us know if you need further assistance. "


And this I know is not true, as some of you guys have pointed out, the product does not meet the size specifications.

Challenged this back and see where it gets me but so far, it's been a proper nuisance. I have many Corsair products (keyboards, mice, headset, RAM, PSU, AIO cooler, fans, case) and never a single issue. I think maybe they should stay with what they're good at.
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  #25  
Old 01-04-2020, 08:58 AM
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Hockster2 Hockster2 is offline
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My chair also has the same issue. I bought mine just over a year ago, December of 2018. Mine had the crappy casters, Corsair replaced those under warranty, new batch are excellent. But now the gas cylinder is quite loose in the base. My whole seat wobbles back and forth. With my chair being over a year old I'm not sure anything can be done.
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  #26  
Old 01-11-2020, 11:07 AM
Justin122123 Justin122123 is offline
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Default I had the same problem

I bought a gaming chair and then i had the same problem. Later I bought me a new gaming chair. here
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  #27  
Old 01-17-2020, 11:09 PM
YerMaw2020 YerMaw2020 is offline
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Quote:
Originally Posted by vdsdbs View Post
Same issue. Contacted the vendor and Corsair.
Corsair came back with:
"We appreciate your time reaching us, please be advised that we have consulted our product specialist for chairs. We would like to inform you that this unit was redesigned to sit very low in the 5 spoke, it will almost touch the floor on a hard surface, the carpet will sink the wheels and be a little closer as well.

Please let us know if you need further assistance. "


And this I know is not true, as some of you guys have pointed out, the product does not meet the size specifications.

Challenged this back and see where it gets me but so far, it's been a proper nuisance. I have many Corsair products (keyboards, mice, headset, RAM, PSU, AIO cooler, fans, case) and never a single issue. I think maybe they should stay with what they're good at.
How did you get on. Also anyone who got new parts got any pics. 🤔
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  #28  
Old 01-31-2020, 07:07 AM
vdsdbs vdsdbs is offline
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Quote:
Originally Posted by YerMaw2020 View Post
How did you get on. Also anyone who got new parts got any pics. 🤔
They refused to accept the fault; all they admitted is that the specs on their website and the vendor's site are not correct for the chair.

So this is no longer a case of incompetence in manufacturing but bad design and false advertising
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  #29  
Old 02-02-2020, 01:03 PM
Simzter Simzter is offline
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This weekend I sadly returned mine back to the retailer. I place blind faith in Corsair stuff when I build my PC's. Sadly the same quality that I simply expect just wasn't there when it came to my chair. In addition to the specifications and low profile of the gas canister, the stitching on the front of the seat looked stretched and unlikely to last also.
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  #30  
Old 02-04-2020, 02:19 PM
DavidBorthem DavidBorthem is offline
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Well i bought this chair aswell in my country and the authorized dsitributor/reseller never contact me back. The solution is easy. Change the chair star base and the housing of the gas lift cylinder. The chair star base hole is bigger than the gas lyft cylinder, that's why you see, sometimes, the last one touching the ground. It's very bad design or a faulty manufacturing piece (chair star base).
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