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Old 01-15-2020, 07:21 AM
TheRealAK TheRealAK is offline
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POST ID # = 1031427
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still no fix for the Void PRO not keeping the sidetone turned on after the mic has been muted. A problem that dates all the way back to February of 2018 maybe even further where you guys on multiple occasions promise that the problem is being worked on. As a software developer i can assure you that this problem is very easy to fix just by looking at what changes were made between the version that introduced this problem and the one before. or even better make the sidetone stay on even if the mic is muted because that would quite honeslty be twice as good cuz i still like hearing my sorroundings even if i dont want the people i talk to, to hear me shouldnt take such a well established company to fix such a small issue (small yet very annoying mind you) but yet it has been almost 3 years
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Old 01-15-2020, 08:21 AM
Croak Croak is offline
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POST ID # = 1031431
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Now having a problem with my Void Pro Wireless going into auto shutdown mode even while playing media or games. Changing the time-out delay just, well, delays it.
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Old 01-15-2020, 08:52 AM
sapphire989 sapphire989 is offline
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POST ID # = 1031432
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Originally Posted by Zubing View Post
are there any fixes for the Ironclaw Wireless connection issue? Here is the page about this issue + more detail - [url]
No fix at all, update is not recommended, disappointed with the product
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Old 01-15-2020, 11:21 PM
doidasso doidasso is offline
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POST ID # = 1031519
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the keyboard k83 doesn't save the configurations in the keyboard after it has been turned off. when it is turned back on, the configurations that were made inside the iCUE aren't effective anymore. Most specifically, "Swap F-Key Functions". Very frustrating. also this should be part of the firmware saving the configs inside the keyboard itself thus eliminating the need for the iCUE to run in the background for such a mundane setting.

more often than not, K83 firmware triggers a bug where if you swipe down it also slides right, and if you swipe up it also slides left. It's in the firmware because even if you change computers the bug persists. Happens specially when the keyboard is low on battery, probably has something to do with electric voltage and package data rate being compromised.

also the k83 lights go out after 10 seconds, that's fine I understand, but there should be an option to change it to 30 60 120 180 360 seconds, 10 seconds is way too low, everytime I look at the keyboard the lights are off, so the experience is almost the same as having a keyboard that has no lights, so what's the point? this has to be tuned or at least tunable, right now the UX is terrible.

ps: there's no option to remap the k83's joystick click action
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Old 01-16-2020, 02:17 AM
mgrenier25 mgrenier25 is offline
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POST ID # = 1031529
mgrenier25 Reputation: 10

I just found out a couple things tonight.

The macro firing when I press escape still happens.

How does iCue decides wich profile is the default one?
It seems random as hell

Also, I have 3 hardware profiles with the ironclaw mouse, if I have no other profile set up, cycling profiles will cycle between those 3 hw profiles, as soon as I create another one and cycle between profiles, iCue forgets all about the hw profiles and just cycle between the non hw ones.

Slipstream and aura seems to be working fine so far.(let's just hope I am not assuming this too fast).

Another issue with profiles... Shouldn't macros/shortcuts, lightning and performance options each has their own profiles? I mean if I want to change colors on the rgbs I don't necessary want to change my shortcut and fan speed at the same time.
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Old 01-16-2020, 06:33 PM
Eredelis Eredelis is offline
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POST ID # = 1031640
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So far the only issue with this Patch is that it's removing my action macros in iCUE. I have direct profile switching set up for all my profiles and after I use it once, it wipes the entire rotation list clean and I have to re-import my profiles to not have to do it all again. This is a daily thing, that I have to do every-time I turn on the computer and iCUE starts.
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Old 01-17-2020, 07:36 PM
DJBruno559 DJBruno559 is offline
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POST ID # = 1031781
DJBruno559 Reputation: 10

can yous figure out a solution to why the void pro wirless headset isnt hearing anybody speak in discord iv done so much things to try and get back what i had but still nothing. people can hear me in discord but i cant hear no one and its so frustrating considering i spent 200aud on these. really am not pleased right now. iv done this alot before recent updates and managed to find a solutions but now it seems impossible.
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Old 01-17-2020, 10:59 PM
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POST ID # = 1031794
ENGINEER_H4RR7 Reputation: 10

I have been looking though the forums, but will there be also a K55 lighting link enable also. It clearly is not here, but please fix it soon. now that you gave me ASUS motherboard support, I am so happy, but the K55 is still a problem.
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Old 01-20-2020, 09:11 AM
Baio Baio is offline
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This is the first release I'm experiencing troubles with.
When I try to access the Commander Pro page the software simply shuts down.
When it' resident in the SysTray the profiles I've set for the fans connected to the CoPro don't work (like the light effects).
Any idea?

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Old 01-20-2020, 09:44 AM
wehan wehan is offline
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POST ID # = 1032078
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K95 RGB Platinum.
After update my lighting link to CPU and GPU are all funky, I have them set to indicate temperature and when I launch a game, GPU is the left half ot the top of the keyboard light bar and CPU is the right, they both go straight to yellow (50* green, 70* yellow, 85* red) sometimes the GPU linked area just goes out all together. With the previous version it worked just fine.
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Old 01-20-2020, 05:29 PM
Grid21 Grid21 is offline
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Originally Posted by Cruxiaer View Post
Cool update, gonna test it now! Also great work for releasing the Asus plugin, hoping other brands such as Gigabyte and MSI can get included too in the near future :)

Can vouch for the CPU usage fix too. Full software control no longer have 20% or more penalty on the CPU usage, it now sits at a cool 1-2% usage which is fair!
What Asus Plugin? How do I get my hands on this???
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Old 01-20-2020, 07:27 PM
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PJH PJH is offline
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Hey, hey!

Originally Posted by Grid21 View Post
What Asus Plugin? How do I get my hands on this???
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Old 01-21-2020, 11:29 AM
Phroze Phroze is offline
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Are there any firmware updates included in this for the ironclaw RGB wireless mouse to address the double click issue?
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Old 01-21-2020, 07:57 PM
Grid21 Grid21 is offline
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Originally Posted by PJH View Post
Hey so I just installed the Asus plugin for my Asus ROG Strix X470-F Gaming motherboard, and will my motherboard shows up in iCUE, suddenly my Vengeance RGB PRO ram is showing a red triangle in iCUE.

Please see the image attached.

EDIT: I'd like to also mention I am on the AMD Platform. Ryzen 7 2700.
EDIT: 2, I'd also like to mention that when I have the Asus Plugin installed, I am also no longer seeing the lighting effects on my Corsair H115i PRO RGB. All the light effects stop. But when I remove the plugin, and reboot my PC, everything goes back to normal operations.
Attached Images
File Type: png Screenshot_9.png (43.9 KB, 14 views)

Last edited by Grid21; 01-21-2020 at 08:10 PM.
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Old 01-23-2020, 10:44 PM
jameslecomte jameslecomte is offline
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The installer crashes every time. Below is the install log. Any ideas??

MSI (s) (18:C8) [21:37:38:514]: Running installation inside multi-package transaction C:\Users\james\Downloads\iCUESetup_3.24.52_release.msi
MSI (s) (18:C8) [21:37:38:514]: Grabbed execution mutex.
MSI (s) (18:08) [21:37:38:522]: MainEngineThread is returning 1603
=== Verbose logging started: 1/23/2020 21:37:38 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Users\james\AppData\Local\Temp\MSI11599\InstallerGui.exe ===
MSI (c) (A4:DC) [21:37:38:494]: Resetting cached policy values
MSI (c) (A4:DC) [21:37:38:494]: Machine policy value 'Debug' is 0
MSI (c) (A4:DC) [21:37:38:494]: ******* RunEngine:
******* Product: C:\Users\james\Downloads\iCUESetup_3.24.52_release.msi
******* Action:
******* CommandLine: **********
MSI (c) (A4:DC) [21:37:38:494]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (A4:DC) [21:37:38:494]: Grabbed execution mutex.
MSI (c) (A4:DC) [21:37:38:495]: Cloaking enabled.
MSI (c) (A4:DC) [21:37:38:495]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (A4:DC) [21:37:38:495]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (c) (A4:DC) [21:37:38:533]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (A4:DC) [21:37:38:534]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/23/2020 21:37:38 ===
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