Metaluke Posted July 11, 2019 Share Posted July 11, 2019 Like many of the posters here, I submitted a support ticket over 10 days ago, and haven't heard any response back from customer service. The ticket is for RMA of faulty laptop memory, and the ticket number is 2000749142. I sent a couple of followups after the ticket was opened. My last message said that this RAM module will be the last product that I buy from Corsair if they won't honor their warranty. Can somebody from Corsair please look into this? Thank you. Link to comment Share on other sites More sharing options...
Touchmymonkeyuk Posted July 12, 2019 Share Posted July 12, 2019 Hopefully you'll get this looked into now you have posted on here. I posted on the 3rd about faulty ram sticks and my new replacement was delivered today. Think there is an issue with the new system they are using and posting here gives them a bit of a nudge. They will honour the warranty though. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted July 12, 2019 Corsair Employee Share Posted July 12, 2019 I'll have an agent look at this right away, sorry for the delay. Link to comment Share on other sites More sharing options...
Metaluke Posted July 23, 2019 Author Share Posted July 23, 2019 So it's been over 3 weeks since I submitted my RMA, and I still don't have any next steps or an RMA approval. What's happening over there? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted July 23, 2019 Corsair Employee Share Posted July 23, 2019 I've had an agent look into this matter for you. Link to comment Share on other sites More sharing options...
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