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Old 07-08-2019, 04:12 PM
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Originally Posted by stevensong View Post
thank you kelvin, finally someone pick my ticket but that corsair staff request me to try the paper clip test and seem need more info about the issue before can approved my RMA. But after i reply him some one from escalation team take over the ticket and approved the RMA but then another issue here they need to ship back to taiwan and the shipping expense bear by me as youre aware PSU + module cable + box all add up very heavy and bulky it will cost me alot just for the shipping charges . Do you guys have other option or solution over this like return to my home country Malaysia ?

Let me talk to the CS rep that helped me out with this one, and I'll let you know what we can do. Sorry for the delays, Steven.
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