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  #1  
Old 10-21-2015, 07:56 PM
skydread skydread is offline
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Exclamation Corsair Void Yellowjacket Turns off automatically

Hey Corsair,
Ever since the recent firmware update, I've been noticing my headset is turning off automatically on its own every couple of minutes (5-10 minutes).

I am often using Skype, along with Heroes of the Storm, when this occurs, with only Steam, Origin, Corsair Link and CUE running in the background.
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  #2  
Old 10-21-2015, 08:11 PM
Corsair Chris Corsair Chris is offline
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Does this occur with CUE closed?
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  #3  
Old 10-22-2015, 01:06 AM
skydread skydread is offline
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No, the disconnection doesn't occur when it's closed, but when closing CUE, the CUE LINK profile I had assigned no longer stays.
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  #4  
Old 10-22-2015, 01:21 AM
skydread skydread is offline
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Odd, so CUE is the culprit in terms of the headset turning off on its own. Any way to keep it on while using CUE?
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Old 10-22-2015, 01:55 PM
Corsair Chris Corsair Chris is offline
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It appears that the auto shut-off function isn't working the way it should. If there's audio playing or button presses it should stop the shut-off process, but that's not the case at the moment.

Some users have mentioned being able to find a work around such as re-pairing the headset and uninstalling then reinstalling CUE.

We are aware of this issue and we're working on fixing it soon.
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  #6  
Old 10-22-2015, 02:28 PM
t0dddy t0dddy is offline
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yeah noticed this last night, didnt notice it at first maybe ive not been listening enough but i do use this headset and can confirm this is present while CUE open even while gaming for more than the 11mins or so.. still turns off
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  #7  
Old 10-22-2015, 05:36 PM
skydread skydread is offline
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Will be awaiting for the fix! :)
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  #8  
Old 10-25-2015, 05:18 AM
Ferry Ferry is offline
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I've had the same issue with my regular Void wireless. If I'm in a call only (no other sounds playing) then it will shut down - I now run my music player, turn its volume all the way down so it's almost off and leave it playing when I'm in a call. Seems to keep the headset working.
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audio, corsair void, turning off, turning on, void

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