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  #1  
Old 03-15-2018, 11:47 PM
swann swann is offline
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Default Issue Report: Profiles stops working on CUE 2.24.35. CUE repair temporary fix for now

Hello,
Currently using:
CORSAIR K70 Lux Keyboard
Corsair M65pro Mouse.

I recently tried to start using the profile functions in CUE. At first the setup and profile actions worked fine (just remapping keyboard keys to mouse buttons). For some reason, all of a sudden the assigned actions and profiles stop working. This included using just one profile with actions, If I have multiple profiles(3 total. Defailt profile with no actions, and then 2 other profiles linked to games with assigned key remapping)...all actions on all profiles have stop working.

If I go into CUE, click on a profile, the profile switches(or gets selected) for sure (denoted by the lighting color change I use, unique to each profile I have and use as a visual indicator) but all actions assigned to buttons on mouse or keyboard stop functioning. I also noticed that if I choose a particular profile, and then minimize CUE, the selected profile switches back to my default profile.

I ran the CUE "repair" option which seemed to fix these issues temporarily, making the profile actions, profile switching work as intended...but after a day or for some unknown reason, the issue returned. At this point I have to keep "repairing" CUE to get them working again.

Anyone have a fix? Is this issue known? if not...now corsair knows... Am I posting in the correct forum topic? If not, could the moderator pls move this to the correct place.

Thanks,
Chris


  #2  
Old 03-16-2018, 03:57 AM
FartyParty FartyParty is offline
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Same... Really irritating that you have to restart CUE 2 in order for it to work again just so it can stop working.

I installed a previous version and hopefully it will work.

2.22.83


  #3  
Old 03-16-2018, 05:54 AM
waterboyd waterboyd is offline
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last update 2.24.35 continuous loose all control.
restart CUE fix after a while, it failed automatically again.

but goodluck I'm keep old file, rollback install 2.21.67 working no problem.


this bux should fix soon. I'm on Windows10 64-bit v1709 build 16299.309


  #4  
Old 03-16-2018, 06:21 AM
Zirq Zirq is offline
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I wanted to add that I am also having this issue. It's extremely irritating even if not gaming, as I've a Scimitar mouse, so I lose my back and forward buttons I've set up, as there are no default buttons outside of scroll, left and right click without the software.

Restarting CUE fixes it, but I'm not sure what causes it to break in the first place. Switching between programs that use 2 different profiles maybe?


  #5  
Old 03-16-2018, 10:11 AM
FartyParty FartyParty is offline
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For me it just randomly dies.

Going back to previous version 2.22.83 fixes the issue.


  #6  
Old 03-16-2018, 05:50 PM
rik182 rik182 is offline
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Thumbs down 2.24.35 issues

I'd like to concur the above. All of my profile "actions" have stopped working. This includes remapping keys, profile switching etc.

This is includes my all profile actions for my K70 keyboard and Glaive mouse which makes any gaming profiles useless! I've had to downgrade back to 2.23.40 to get things working again (using the same profiles).

I'm really surprised corsair haven't sent out a patch to fix this or even acknowledge this is an issue!!


  #7  
Old 03-17-2018, 04:17 PM
Goldom Goldom is offline
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Same here. Someone on another thread figured out it happens when you use the volume scroll on the keyboard - avoiding that has stopped it from freezing up actions for now. Patch soon please? :)


  #8  
Old 03-17-2018, 04:32 PM
ChrisSpencer71 ChrisSpencer71 is offline
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I had a copy of CUE 2.23.40 in my downloads directory so I uninstalled 2.24.35 and reinstalled that. Everything works as expected again.

Going forward I'm going to make sure that I have a copy of an older, known working version of CUE and won't be so quick to install new versions.


  #9  
Old 03-17-2018, 09:07 PM
xMacias xMacias is offline
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It should be a top priority and be fixed ASAP. As for now, restarting CUE seems to fix it temporarily until they put out a fix for it.

Last edited by xMacias; 03-17-2018 at 09:23 PM.


  #10  
Old 03-17-2018, 10:14 PM
shane3621 shane3621 is offline
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Default me too...

I got on here thinking I was going to be the first and only with the issue. I noticed that my back and forward buttons, as well as my dpi buttons stopped working...glad I'm not the only one...


  #11  
Old 03-18-2018, 12:00 AM
WAV01 WAV01 is offline
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Does anyone know of a way to downgrade back to the previous version


  #12  
Old 03-18-2018, 12:43 AM
swann swann is offline
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These types of problems should have been fixed yesterday. A HUGE feature that all gamer's that buy these type of "gaming" peripheral devices do so with the expectation of not just build quality, ergonomics, bling... but also that the product actually FUNCTIONS AS ADVERTISED, especially for the prices asked for some of them. Why boast all these keys to macro / remap commands, sell the product to find out the software needed to make these functions work is bunch of eye candy and that it. Poopstick. SMH at Corsair.

Last edited by swann; 03-18-2018 at 12:46 AM.


  #13  
Old 03-18-2018, 05:42 AM
caspadan caspadan is offline
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Quote:
Originally Posted by Goldom View Post
Same here. Someone on another thread figured out it happens when you use the volume scroll on the keyboard - avoiding that has stopped it from freezing up actions for now. Patch soon please? :)
Spot on.
I just used the keyboard volume and sure enough, the mouse dpi and side buttons stopped working.


  #14  
Old 03-18-2018, 06:00 AM
waterboyd waterboyd is offline
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I try it ....bingo it was VOLUME SCROLL
don't touch it!!!


  #15  
Old 03-18-2018, 08:22 AM
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liweichen6 liweichen6 is offline
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Had 3 profiles on my k95, and realized switching profiles/ changing brightness/ win lock are not working yesterday.
Tried deleting profiles and clearing onboard memory, and finally figure out it was due to the new version.
For now I just saved everything onboard and exit CUE lol.


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