The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Audio

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 01-10-2012, 01:22 PM
Valinn Valinn is offline
Registered User
Valinn's PC Specs
 
Join Date: Jan 2012
Posts: 4
POST ID # = 553580
Valinn Reputation: 10
Default Headset sent to Corsair for RMA via Scan.co.uk

Hi there,

In November my Corsair HS1-USB's microphone stopped working, so I sent it to the retailer I bought it from, (Scan.co.uk,) for a replacement as I had only bought it in September. On the 29th December, Scan contacted me stating that they were unable to replace my headset but could offer me a refund, as they were no longer stocking the item. I asked if I would be able to contact Corsair direct for a replacement as they had sent the headset over to the Corsair depot, which they said was fine. I made an RMA request with Corsair on January 1st and received packaging instructions on January 3rd, but I had mentioned on my case details that Scan had sent the Corsair headset to the depot on my behalf.

Is it possible to verify with Scan that they sent the defective headset to the depot and issue me a replacement, or do I have to take the refund? Scan is currently keeping the refund on hold. I would like to stay with Corsair for my headset, as I was extremely fond of the HS1-USB as it was a brilliant headset.

My Corsair RMA number is 2526863, and my Scan RMA number is 257662 to verify that Scan have sent you the headset. I would be happy to provide you with any more details you need.
Reply With Quote


  #2  
Old 01-11-2012, 03:54 PM
Valinn Valinn is offline
Registered User
Valinn's PC Specs
 
Join Date: Jan 2012
Posts: 4
POST ID # = 553907
Valinn Reputation: 10
Default

A quick update, I received an RMA confirmation and more postage instructions, but this doesn't solve my problem that the headset has already been sent to the depot by Scan.

To clarify, I returned the headset to Scan, whom sent it on to the Corsair NL depot. Scan stopped stocking the item and thus told me they could not offer me a replacement and only a refund. I asked if I could contact Corsair for a replacement rather than a refund, to which they agreed. I'm unfortunately unable to contact Corsair via phone as the phone line is in the US (the one I got off the Corsair website anyway,) and I don't want to run up a large bill as my only access to a mobile phone. My RMA instructions just tell me to send the headset in, which I don't have.
Reply With Quote


  #3  
Old 01-11-2012, 05:36 PM
Wired's Avatar
Wired Wired is offline
Administrator
Wired's PC Specs
 
Join Date: Aug 2000
Posts: 32,188
POST ID # = 553930
Wired Reputation: 32
Default

Talk to Scan and get the RMA # from them that Corsair gave them.
__________________
No, I don't work for Corsair
...you need to flow like a river...
Forum Rules
Admin of this forum / webdesignforums.net / Petri's IT Forum / The Corsair Memory Steam Group
Founder/Creator/Admin of ZE SECRET PROJECT (Coming Soon)
Reply With Quote


  #4  
Old 01-12-2012, 08:23 PM
Valinn Valinn is offline
Registered User
Valinn's PC Specs
 
Join Date: Jan 2012
Posts: 4
POST ID # = 554330
Valinn Reputation: 10
Default

Will do, thanks. Will have to call in the morning when they open.

Last edited by Valinn; 01-12-2012 at 11:17 PM.
Reply With Quote


  #5  
Old 01-13-2012, 08:05 AM
Valinn Valinn is offline
Registered User
Valinn's PC Specs
 
Join Date: Jan 2012
Posts: 4
POST ID # = 554439
Valinn Reputation: 10
Default

Scan is unable to give RMA information for products they send back to Corsair, as they send back items in groups. In this case, the headset they sent back was in a group of 70 items going back to Corsair, so they could not give out the RMA number.

They have told me I have no choice but to take a refund, as they would have to ask Corsair to send back the headset, for me to send it in again, but it has been too long for that to happen any more.

I'm really disappointed, as I got the HS1-USB for £29.97 originally (I don't know if it was on offer or what,) but the cheapest I can find it now is £64, and the cheapest equivalent (the Corsair Vengeance 1500,) is £70. I bought the HS1-USB as I needed it to be a USB headset, as I'm using my on board sound as a hook up for external speakers. There's no way I can get a USB headset of similar quality for the refund price, and I can't afford to spend any more as I'm a student and money is tight enough as it is.

Bleh.

Edit: I've been without a headset now for 2 months and 3 weeks. Incredibly frustrating.

Last edited by Valinn; 01-13-2012 at 08:13 AM.
Reply With Quote


Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 09:01 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.