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  #1  
Old 11-23-2013, 04:28 PM
markus843 markus843 is offline
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Default Corsair M90 Mouse randomly stopping

I got this mouse about 5 months ago, and about 1 month ago it's been randomly disconnecting alot. This happens about every 30 minutes or so and I have to unplug it and plug it in to work again. I do competitive gaming in LoL and Counterstrike and I'm using my old microsoft mouse from 2001... Should I send it in for warranty?
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  #2  
Old 11-23-2013, 04:33 PM
markus843 markus843 is offline
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I forgot to mention my scroller also sometimes scrolls down about 5 times if I only scroll it down once

Last edited by markus843; 11-23-2013 at 04:35 PM.
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  #3  
Old 11-23-2013, 09:12 PM
markus843 markus843 is offline
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Wow horrible customer support... I sent an email earlier and still no response, and also I phoned and got put on hold ****ing 5 times and they never responded. See yea corsair, just lost another customer.
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  #4  
Old 11-23-2013, 09:31 PM
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Corsair are closed on the weekends.

Latest BIOS and chipset drivers?
Have you tried reflashing the firmware?
Have you tried turning off any power savings?
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  #5  
Old 11-24-2013, 01:31 AM
markus843 markus843 is offline
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I tried this on 4 different PC's. My personal one has the latest chipset drivers, and I did reflash the firmware.

The thing I don't get it why corsair would pick up the phone and put me on hold when they're closed....
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  #6  
Old 11-25-2013, 03:38 AM
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Can you try the mouse on another computer and see if the M90 still turns off?

If it does, request an RMA to replace the mouse.

When Corsair is closed, you should here the "Welcome to Corsair...Our office is currently closed...Call back during business hours"
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  #7  
Old 09-17-2017, 05:57 AM
markus843 markus843 is offline
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Bump..................
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  #8  
Old 09-17-2017, 11:51 PM
markus843 markus843 is offline
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Bump....................
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  #9  
Old 09-18-2017, 09:31 PM
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Bump.............
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  #10  
Old 09-22-2017, 07:30 AM
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Did you ever replace the mouse via warranty?

Your warranty for the M90 has expired.
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  #11  
Old 09-24-2017, 09:46 PM
markus843 markus843 is offline
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Hey, I tried but I just can't get a response for the life of me. I even resorted to Facebook and I was told to submit a ticket, which I did a few years ago. Now I'm just getting ignored...
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  #12  
Old 09-24-2017, 09:47 PM
markus843 markus843 is offline
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I sent them all the info, emails, ticket number, etc. as well.
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  #13  
Old 09-25-2017, 09:06 AM
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I'm not really sure how to proceed as the warranty has expired and an attempt to get a status update after four years for warranty service is not something that happens.
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  #14  
Old 10-05-2017, 06:00 PM
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Bump......
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  #15  
Old 10-06-2017, 12:30 PM
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Your warranty for the M90 has expired.

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