fchiriani Posted June 13, 2011 Share Posted June 13, 2011 I got my RMA approved back in May 24th and to this day I have not received any instructions on how to proceed next. I need this solved so I can use my laptop again. How long does this whole process take? Why am I not getting the new memory? thanks Link to comment Share on other sites More sharing options...
Synthohol Posted June 13, 2011 Share Posted June 13, 2011 please post your case and rma# so Ram Guy can investigate. Link to comment Share on other sites More sharing options...
fchiriani Posted June 13, 2011 Author Share Posted June 13, 2011 this is the Case #2060845 Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 13, 2011 Share Posted June 13, 2011 this is the Case #2060845 How were you notified of your RMA? Link to comment Share on other sites More sharing options...
fchiriani Posted June 13, 2011 Author Share Posted June 13, 2011 I was notified by email... see below Dear Valued Corsair Customer, We apologize for any inconvenience you have encountered with your Corsair product. We have received & approved your online RMA (Return Merchandise Authorization) request and will e-mail your confirmation RMA number along with return instructions within 24 hours. If you do not receive the RMA confirmation within one business day, please contact Corsair's Customer Service Department at TF# 888-222-4346 or send an e-mail inquiry to rma@corsair.com . All e-mail inquiries should include the first and last name the RMA was requested under, telephone number and TSX Case number. NOTE** Corsair's Customer Service Department is available M-F, 8:00am - 5:00 PM PST, excluding holidays. Please allow additional response time for inquires sent over holiday's and weekends. ---------------------------------- Thank you for choosing Corsair! Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 13, 2011 Share Posted June 13, 2011 Please post your TSX case number so that we can follow up. Also, be sure to check your SPAM filter if you have one. Link to comment Share on other sites More sharing options...
fchiriani Posted June 13, 2011 Author Share Posted June 13, 2011 case #2060845 Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 13, 2011 Corsair Employee Share Posted June 13, 2011 The part number you entered is not valid please look at the label where it says Corsair and tell me the part number of the modules, not the number printed on the memory IC! Link to comment Share on other sites More sharing options...
fchiriani Posted June 13, 2011 Author Share Posted June 13, 2011 could it be 12581659 09520143 (that's the number underneath the bar code) and on top it shows CMR1G667S not sure which is the one you need. Link to comment Share on other sites More sharing options...
fchiriani Posted June 13, 2011 Author Share Posted June 13, 2011 here is a picture of the sticker side of the memory card Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 14, 2011 Corsair Employee Share Posted June 14, 2011 That is our label, I have sent a message to our customer service to see what they can do. It seems to be an OEM part so its not in the end user system. Link to comment Share on other sites More sharing options...
fchiriani Posted June 14, 2011 Author Share Posted June 14, 2011 thank you for your help Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 14, 2011 Corsair Employee Share Posted June 14, 2011 NP and you should have a reply from our customer service by today. Link to comment Share on other sites More sharing options...
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