ebrithiljonas Posted August 16, 2017 Share Posted August 16, 2017 Hello, I have an Ax860i powersupply, and every time I turn my PC off for about 8h or more I need to heat up the powersupply with a hotairgun for a few seconds so that my PC is able to boot. Before I heat it up it just turns on for 1 second and then the selftest led goes red, but after I heated it up, I can start my PC and It runs as long as I want without any stability issues. Has someone any ideas what I can do about it? Link to comment Share on other sites More sharing options...
Corsair Blake Posted August 16, 2017 Share Posted August 16, 2017 Hello there! Please fill out an RMA through our Support site. We'd really like to get this unit back for testing and analysis. We'll be happy to get you a brand new unit so you don't have to keep doing this! Please forward me the ticket once you've received it and I will take the appropriate steps soon after. Link to comment Share on other sites More sharing options...
ebrithiljonas Posted August 17, 2017 Author Share Posted August 17, 2017 Okey, but I don't have any warranty on the product, an I also opened it up myself to check if there are any visible errors inside. I did'nt change anything on the inside, just took a look. I hope this is not a problem. Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted August 18, 2017 Corsair Employee Share Posted August 18, 2017 Wow. That makes very little sense. How cold is it where your PC is? What part of the PSU are you directing the heat towards to get it to start? Link to comment Share on other sites More sharing options...
ebrithiljonas Posted August 19, 2017 Author Share Posted August 19, 2017 Its about 20°C and I'm directing the heat directly inside the powersupply where the fan is. Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted August 19, 2017 Corsair Employee Share Posted August 19, 2017 Are you sure you're not confusing the fan turning on with the PSU turning on? Because the fan isn't going to turn on until the PSU is hot enough for it to do so. The fan is going to remain off for quite a while if the room is only 20°C. Link to comment Share on other sites More sharing options...
ebrithiljonas Posted August 19, 2017 Author Share Posted August 19, 2017 No, I'm not, the Selftest led goes to red after the relay clicks for a few times and then I need to unpower it and power it again, then heat it up and then it works. Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted August 20, 2017 Corsair Employee Share Posted August 20, 2017 So, the only thing that makes sense to me in this circumstance is that some component is not folly soldered down to the PCB. By heating the unit up, you're softening up the solder enough for the part to make proper connectivity. Why did you think you didn't have any warranty on the PSU? They have a 10 year warranty. Link to comment Share on other sites More sharing options...
spadanco Posted August 20, 2017 Share Posted August 20, 2017 Thanks I used Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted August 21, 2017 Corsair Employee Share Posted August 21, 2017 I'm sure you meant to post more. Link to comment Share on other sites More sharing options...
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