Q9650 Posted July 5, 2012 Share Posted July 5, 2012 i have requested an rma as my h100 has the noisy pump yesterday i got and email from customer service saying...The new h100 replacement is currently in process and will be shipped to you within 1-2 business days. will my rma ship today? and do you give a UPS tracking number? question: can i return my defective h100 in the same rma box and i have to return the h100 + 2 stock fans ONLY..right? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 5, 2012 Corsair Employee Share Posted July 5, 2012 I am sorry but you will have to speak with that person we would not have access to shipping information in Tech support. The number is listed under contact on the main site. Link to comment Share on other sites More sharing options...
Q9650 Posted July 5, 2012 Author Share Posted July 5, 2012 thanks ramguy can i return my defective h100 in the same rma box? and i have to return the h100 + 2 stock fans ONLY..right? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 5, 2012 Corsair Employee Share Posted July 5, 2012 You will need to return the old H100 with the fans and yes you can use the same box the new one comes in. Link to comment Share on other sites More sharing options...
Q9650 Posted July 5, 2012 Author Share Posted July 5, 2012 thanks... and from where the new h100s are being shipped? and would you send a new retail box of the h100 or the cooler + fans only? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 5, 2012 Corsair Employee Share Posted July 5, 2012 I am sorry I would not know the answer to that but it will come from the closes hub to your location. And it will be a New unit complete with fans. Link to comment Share on other sites More sharing options...
Q9650 Posted July 5, 2012 Author Share Posted July 5, 2012 but with a retail box or wrapped in bubble pack? closest to me is the NL :) Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 6, 2012 Corsair Employee Share Posted July 6, 2012 Yes a new sealed unit in the BOX! Link to comment Share on other sites More sharing options...
Q9650 Posted July 6, 2012 Author Share Posted July 6, 2012 my h100 is on backorder due to highdemand...estimate date for the shipment will be on 07/10/2012 Best Regards, Joann Torres-Abiog Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 6, 2012 Corsair Employee Share Posted July 6, 2012 A new RMA# was created so that is correct; and the replacement will be shipped as soon as new part is available. For more information you will need to speak with them directly. Link to comment Share on other sites More sharing options...
Q9650 Posted July 9, 2012 Author Share Posted July 9, 2012 still nothing from customer service....waiting for my new h100 to ship Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 9, 2012 Corsair Employee Share Posted July 9, 2012 You can contact our customer service but I would give it a few days it seems there was some internal issue that was just resolved so the replacement should ship out in the next 24-48 Hours. Link to comment Share on other sites More sharing options...
Q9650 Posted July 9, 2012 Author Share Posted July 9, 2012 ramguy pls change my thread title to RMA Case #1276967 ...thanks Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 9, 2012 Corsair Employee Share Posted July 9, 2012 It already states that in the title. Link to comment Share on other sites More sharing options...
Q9650 Posted July 9, 2012 Author Share Posted July 9, 2012 It already states that in the title. for me the title is Rma #1276960 Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 9, 2012 Corsair Employee Share Posted July 9, 2012 That is all we can change the only way to change it would be to delete the thread and recreate it. And I am sorry but that is too much work... Link to comment Share on other sites More sharing options...
Q9650 Posted July 10, 2012 Author Share Posted July 10, 2012 RMA UPDATE: My new H100 arrived few moments ago and guess what... still with noisy pump but alot quieter than the pulled one. tapping the pump block sometimes eliminates the pump resonance but it comes back on it`s own. Seems the aggressive screening process is useless !! so i am the proud?:confused: user of changing the 7th h100 and still same pump issue. 6 h100`s exchanged with the store and 1 RMA with corsair :evil: what to do now? another rma for me is another fail 99.9% Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 10, 2012 Corsair Employee Share Posted July 10, 2012 You will need to let the Pump run for a few days they will be noisy at first that is normal! Link to comment Share on other sites More sharing options...
Q9650 Posted July 10, 2012 Author Share Posted July 10, 2012 You will need to let the Pump run for a few days they will be noisy at first that is normal! This is the first time i am hearing this... seems the pump needs some sort of "running in" like new car engines. If i flip the case the pump resonance increases and is very audible contrary if i flip the case on it`s side the pump is noise free Well if you are so sure that the noise will go by itself i hope so as i won`t rma again anyway my old h100 is getting ready to return to holland :) Link to comment Share on other sites More sharing options...
Q9650 Posted July 11, 2012 Author Share Posted July 11, 2012 RMA UPDATE: readying my h100 rma return shipping box... but wait... i don`t have a prepaid UPS label yet I emailed customer service to request one.....waiting for a response! http://s11.postimage.org/fvtr2avn7/rma.jpg Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 11, 2012 Corsair Employee Share Posted July 11, 2012 It would be best to call them by phone and it does take a day or two to provide the shipping label. I will send them a message but that is about all I can do. Link to comment Share on other sites More sharing options...
Q9650 Posted July 11, 2012 Author Share Posted July 11, 2012 thank you for the help i already sent them an email regarding my new h100 it is still grinding here! i am 100% sure it is not trapped air! And why the pump needs days to settle (if it settles)? it seems the ceramic bearing making the noise again...i really hope and pray to god that this noise will go away once and for all in the coming days if not this is another bad h100 this time sent from you directly Link to comment Share on other sites More sharing options...
Wired Posted July 11, 2012 Share Posted July 11, 2012 That is all we can change the only way to change it would be to delete the thread and recreate it. And I am sorry but that is too much work...RTFM :) Title updated. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 11, 2012 Corsair Employee Share Posted July 11, 2012 RTFM :) Title updated. LMAO! Okay where is the FM and I will read it DH! Link to comment Share on other sites More sharing options...
Q9650 Posted July 12, 2012 Author Share Posted July 12, 2012 waiting and waiting for customer service to email me the prepaid ups return label :(: Customer Service reply 7/13/2012 Dear ********, We apologize for the inconvenience. We’ve contacted UPS to request a call tag. Unfortunately, we are unable to create a shipping label for Europe customers. UPS will contact you to arrange a pick up. You will not pay for the shipping. We will try our best to arrange this with UPS. If you have any question just let us know. Thank you and have a great day! Best Regards, Customer Service Group Link to comment Share on other sites More sharing options...
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