Tanz66 Posted January 27, 2016 Share Posted January 27, 2016 Hi guys, I've uninstalled the previous version and the two other files. But when lauching 4.0 installer...says "old version of Corsair Link was detected. You have to uninstall it manually before you can install this one" then no other option than "finish" to cancel installation. I've run CCleaner and restarted as well. No joy. Appreciate your help on this one! Cheers Link to comment Share on other sites More sharing options...
Tanz66 Posted January 27, 2016 Author Share Posted January 27, 2016 Hi red, I did reboot everytime...not working ;) Link to comment Share on other sites More sharing options...
Phal Posted January 27, 2016 Share Posted January 27, 2016 maybe you should delete/backup your old profiles. C:\USER\<Systemname>\AppData\Roaming\Corsair So restart with an empty Corsair dir. Link to comment Share on other sites More sharing options...
Truitaman Posted January 27, 2016 Share Posted January 27, 2016 I have same issue, removed corsair link 3.2.x and always popup with the message that remove old version. Of course checked in all folder under \user for a *corsair* folder and nothing in there. C:\USER\<Systemname>\AppData\Roaming\Corsair Any other idea? Link to comment Share on other sites More sharing options...
oldest Posted January 27, 2016 Share Posted January 27, 2016 Hello, i have the same problem. Log of installation CL 4: [0824:1E60][2016-01-27T21:13:44]i001: Burn v3.9.1208.0, Windows v10.0 (Build 10586: Service Pack 0), path: C:\Users\****\Desktop\Corsair LINK Installer v4.2.0.162.exe, cmdline: '-burn.unelevated BurnPipe.{59696CA9-D683-487A-93FE-923710303B37} {41862D3E-5B30-4305-B183-6BE367D7B6A9} 7780 ' [0824:1E60][2016-01-27T21:13:44]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]CorsairLink4' [0824:1E60][2016-01-27T21:13:44]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\****\AppData\Local\Temp\Corsair_Link_4_20160127211344.log' [0824:1E60][2016-01-27T21:13:44]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\****\Desktop\Corsair LINK Installer v4.2.0.162.exe' [0824:1E60][2016-01-27T21:13:44]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\****\Desktop\' [0824:1E60][2016-01-27T21:13:44]i000: Setting string variable 'WixBundleName' to value 'Corsair Link 4' [0824:1E60][2016-01-27T21:13:44]i000: Loading managed bootstrapper application. [0824:1E60][2016-01-27T21:13:44]i000: Creating BA thread to run asynchronously. [0824:1FF0][2016-01-27T21:13:45]i000: Creating UI [0824:1E60][2016-01-27T21:13:45]i100: Detect begin, 5 packages [0824:1E60][2016-01-27T21:13:45]i000: InstallationState = NotPresent [0824:1E60][2016-01-27T21:13:45]i000: Setting string variable 'NETFRAMEWORK45' to value '394254' [0824:1E60][2016-01-27T21:13:45]i000: Registry key not found. Key = 'Software\Corsair Components, Inc.\CorsairLink4' [0824:1E60][2016-01-27T21:13:45]i052: Condition 'PreviousInstallFolder' evaluates to false. [0824:1E60][2016-01-27T21:13:45]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true. [0824:1E60][2016-01-27T21:13:45]i101: Detected package: NetFx45Web, state: Present, cached: None [0824:1E60][2016-01-27T21:13:45]i101: Detected package: USBXpressDrivers, state: Absent, cached: None [0824:1E60][2016-01-27T21:13:45]i101: Detected package: HydroDriversV2x64, state: Absent, cached: None [0824:1E60][2016-01-27T21:13:45]i101: Detected package: HydroDriversV2x86, state: Absent, cached: None [0824:1E60][2016-01-27T21:13:45]i101: Detected package: CorsairLink4MsiPackage, state: Absent, cached: None [0824:1E60][2016-01-27T21:13:45]i000: InstallationState = ConditionFailed [0824:1E60][2016-01-27T21:13:45]i052: Condition 'VersionNT >= v6.1' evaluates to true. [0824:1E60][2016-01-27T21:13:45]i199: Detect complete, result: 0x0 [0824:1E60][2016-01-27T21:13:54]i500: Shutting down, exit code: 0x0 [0824:1E60][2016-01-27T21:13:54]i410: Variable: InstallFolder = C:\Program Files (x86)\CorsairLink4 [0824:1E60][2016-01-27T21:13:54]i410: Variable: NETFRAMEWORK45 = 394254 [0824:1E60][2016-01-27T21:13:54]i410: Variable: ProgramFilesFolder = C:\Program Files (x86)\ [0824:1E60][2016-01-27T21:13:54]i410: Variable: VersionNT = 10.0.0.0 [0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleAction = 4 [0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleElevated = 1 [0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleLog = C:\Users\****\AppData\Local\Temp\Corsair_Link_4_20160127211344.log [0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleManufacturer = Corsair Components, Inc. [0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleName = Corsair Link 4 [0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleOriginalSource = C:\Users\****\Desktop\Corsair LINK Installer v4.2.0.162.exe [0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleOriginalSourceFolder = C:\Users\****\Desktop\ [0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleProviderKey = {03d46163-b471-4734-bd18-78abe9118d17} [0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleTag = [0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleVersion = 4.2.0.162 [0824:1E60][2016-01-27T21:13:54]i007: Exit code: 0x0, restarting: No Link to comment Share on other sites More sharing options...
Tanz66 Posted January 28, 2016 Author Share Posted January 28, 2016 maybe you should delete/backup your old profiles. So restart with an empty Corsair dir. Thanks for your help mate but I did as well (Empty folder btw) still no luck! Hope someone will come up with a solution ;) Cheers Link to comment Share on other sites More sharing options...
Tanz66 Posted January 28, 2016 Author Share Posted January 28, 2016 FWI I've re-installed Corsair Link 3.2.5742 with no issues at all. I've noticed that it kept my H110iGT LED sensor light settings... So there must still be some files somewhere... But I guess Corsair need to work on a better uninstaller. For now I stay on this version...mbe next update will solve this? Cheers Link to comment Share on other sites More sharing options...
jammyb Posted January 28, 2016 Share Posted January 28, 2016 I've uninstalled v3. I've uninstalled the drivers from add/remove too. I've deleted the corsair folder from program files I've deleted the corsair folder from appdata/ Can I install v4? Can I hell!! Any suggestions on what I haven't deleted that needs to go? It's had more reboots today than it has this month! Link to comment Share on other sites More sharing options...
Tanz66 Posted January 28, 2016 Author Share Posted January 28, 2016 I've uninstalled v3. I've uninstalled the drivers from add/remove too. I've deleted the corsair folder from program files I've deleted the corsair folder from appdata/ Can I install v4? Can I hell!! Any suggestions on what I haven't deleted that needs to go? It's had more reboots today than it has this month! ah ah Jammyb! I hear you ;) Been there, done that! That's why i've reverted back to 3. Let me know if you find something ;) Cheers Link to comment Share on other sites More sharing options...
smackhisface Posted January 29, 2016 Share Posted January 29, 2016 Same problem. Link to comment Share on other sites More sharing options...
rasmus Posted January 31, 2016 Share Posted January 31, 2016 I had the very same problem. Here is how I got it solved under Windows 10. 1) Installed Corsair link v3.2.5742 2) Installed Total Uninstall 3) Launched Total Uninstall and ran Advanced Analyze on Corsair Link, Corsair Link USB Dongle, Corsair Hydro (if you don't have Corsair Hydro then don't look for it) and uninstalled all of them. 4) Unplugged my Corsair HX750i PSU and Corsair Commander Mini from USB. 5) Rebooted 6) Installed Corsair Link 4 7) Rebooted 8) Plugged my Corsair HX750i PSU and Corsair Link back to USB. Hope it helps. Link to comment Share on other sites More sharing options...
oldest Posted February 1, 2016 Share Posted February 1, 2016 I had the very same problem. Here is how I got it solved under Windows 10. 1) Installed Corsair link v3.2.5742 2) Installed Total Uninstall 3) Launched Total Uninstall and ran Advanced Analyze on Corsair Link, Corsair Link USB Dongle, Corsair Hydro (if you don't have Corsair Hydro then don't look for it) and uninstalled all of them. 4) Unplugged my Corsair HX750i PSU and Corsair Commander Mini from USB. 5) Rebooted 6) Installed Corsair Link 4 7) Rebooted 8) Plugged my Corsair HX750i PSU and Corsair Link back to USB. Hope it helps. It works! Thank you!!! Link to comment Share on other sites More sharing options...
rasmus Posted February 1, 2016 Share Posted February 1, 2016 Happy to hear :) Link to comment Share on other sites More sharing options...
EduardoForero Posted February 22, 2016 Share Posted February 22, 2016 The procedure did not work for me. not a cclean of registry nor a manual search... I have been suggested by a Corsair tec to just install it on other pc and copy the directory.. but... registry keys. well.. will try.. but what we need is to know all registry keys and files the corsair link 3.x did include... and if there were drivers installed, how to address them... (mind you i see no USB or other drivers not from Microsoft, but it did work OK on a win 10 machine). I even tried the install un install of previous version with a more robust system tracking, but to no avail... i bet is a drivers issue. Link to comment Share on other sites More sharing options...
red-ray Posted February 22, 2016 Share Posted February 22, 2016 The procedure did not work for me. The CL4 installer should report why it still thinks CL3 is installed as just refusing to install does not help anyone :brick:. It must know what it is checking in order to decide CL3 is still installed and failing to report this is just silly and stupid :mad:. Link to comment Share on other sites More sharing options...
reaper2380 Posted March 11, 2016 Share Posted March 11, 2016 i just ran into this problem as well .tried everything.wont let me install new version.i can install version v3.2.5742 no problem tho.any version 4 says i have to uninstall old first which i have.. Link to comment Share on other sites More sharing options...
poornigel Posted March 11, 2016 Share Posted March 11, 2016 Why am I bothering to even come here. Your software is trash! I would severely like to kick Andy Paul many, many, many, many times!!!! I will never touch Corsair products again. Link to comment Share on other sites More sharing options...
Laredo Posted March 25, 2016 Share Posted March 25, 2016 Similar to what rasmus posted above. 1) Install Corsair Link v3.x.xxxx.signed. Make sure it is "signed" to load into W10 2) Install Total Uninstall 6 3) Run Total Uninstall and remove all Corsair Link and Dongle. 4) Reboot 5) Run Total Unstall 6 again! Now you will see a Corsair Driver. Remove it. 6)Reboot 7) v4 should now install.:sunglasse Link to comment Share on other sites More sharing options...
red-ray Posted March 26, 2016 Share Posted March 26, 2016 Similar to what rasmus posted above. 1) Install Corsair Link v3.x.xxxx.signed. Make sure it is "signed" to load into W10 2) Install Total Uninstall 6 3) Run Total Uninstall and remove all Corsair Link and Dongle. 4) Reboot 5) Run Total Unstall 6 again! Now you will see a Corsair Driver. Remove it. 6)Reboot 7) v4 should now install.:sunglasse Why am I bothering to even come here. Your software is trash! I would severely like to kick Andy Paul many, many, many, many times!!!! I will never touch Corsair products again. But why do we have to jump through hoops backwards with one arm tied behind our back? Corsair should "get their act together" :asskick: Link to comment Share on other sites More sharing options...
vampyren Posted April 4, 2016 Share Posted April 4, 2016 Amazing that no representative has offered any help since 01-27-2016!!! I was under the impression that Corsair charged more and had better support. Hopefully you have made it work by now? Personally i do use Total Uninstall 6 for everything i install just for such situations so i know what installers put on my computer. I never trust the uninstaller since lazy developers many times dont care to remove all the keys and files they create when removing the program. Link to comment Share on other sites More sharing options...
snapper69 Posted April 11, 2016 Share Posted April 11, 2016 Better still, if V4 detects some remains of V3, why not offer to uninstall the offending files? Link to comment Share on other sites More sharing options...
Sidow Posted April 21, 2016 Share Posted April 21, 2016 You need to install .NET framework 4.6.1 Link to comment Share on other sites More sharing options...
SarcaSticDawg Posted June 4, 2016 Share Posted June 4, 2016 The problem I am having is this is a clean install. No previous version. The link 4.2.3.41 looks like it installs and then when I click finish it is nowhere to be found? Link to comment Share on other sites More sharing options...
red-ray Posted June 4, 2016 Share Posted June 4, 2016 link 4.2.3.41 looks like it installs and then when I click finish it is nowhere to be found? Is what you are seeing the same as http://forum.corsair.com/forums/showthread.php?p=856027? Link to comment Share on other sites More sharing options...
jp_1 Posted May 31, 2017 Share Posted May 31, 2017 In my case, the problem occurs when the installation is attempting to setup a driver: [3104:2FBC][2017-05-30T11:43:28]i301: Applying execute package: HydroDriversV2x64, action: Install, path: C:\ProgramData\Package Cache\908C09DE28BB3CC09601DA5D4E1F44BECC9DF18F\HydroDrivers\dpinst.exe, arguments: '"C:\ProgramData\Package Cache\908C09DE28BB3CC09601DA5D4E1F44BECC9DF18F\HydroDrivers\dpinst.exe"' [3104:2FBC][2017-05-30T11:43:28]e000: Error 0x80070100: Process returned error: 0x100 My solution was to take apart the instalation package (.EXE) and execute just the installation for the Corsair Link 4 program (CLink4Setup.msi). I tried to include this program as an attachment but it appears that attachments don't work in the forum. Nevertheless, you may try doing it yourself by using the WIX toolset. Very important: I hope you know what you're doing. I take no responsibility for your actions. Link to comment Share on other sites More sharing options...
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