Lazybum Posted February 8, 2020 Share Posted February 8, 2020 My headset was delivered end of August 2019 so its 5 months old at best and yesterday suddenly i cant seem to unmute the mic, pressing the button does nothing and the red light is always on. I have tried to update the software for it and icue with no changes, I have also tried unplugging and plugging it back in several times with no changes. Is there anything i can do to fix this or am i going to have to buy a new headset? $60 for 5 months of use seems like a ripoff to me. Link to comment Share on other sites More sharing options...
Lazybum Posted February 8, 2020 Author Share Posted February 8, 2020 UPDATE, got old pair of void wireless back from my brother and they worked until i hit the mute button and now i cant unmute them at all, so is this an icue problem? dont make sense that 2 pairs of headphones are having same problem. With the wireless headset i can shut them off and then turn them back on and mute is off Link to comment Share on other sites More sharing options...
Lazybum Posted February 9, 2020 Author Share Posted February 9, 2020 Update #2 been using push to talk with the wireless headset so for now that is a work around but now the mute button does nothing anymore, even flipping the mic up no longer mutes it anymore. Link to comment Share on other sites More sharing options...
Lazybum Posted February 12, 2020 Author Share Posted February 12, 2020 anyone with any ideas? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted February 12, 2020 Corsair Employee Share Posted February 12, 2020 I would recommend you reach out to our support team by opening a support ticket at https://help.corsair.com Link to comment Share on other sites More sharing options...
Lazybum Posted February 15, 2020 Author Share Posted February 15, 2020 Opened a ticket like you suggested but the 3-4 business days to reply kinda sucks. So in the meantime I uninstalled icue and now the headset mute button works and flipping the mic up mutes it as well. So like I assumed it was somehow caused by the icue software. Have not reinstalled yet. Link to comment Share on other sites More sharing options...
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