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Old 08-14-2019, 01:19 AM
Zeond Zeond is offline
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Default New H115i RGB Platnium and now USB disconnect sounds

I installed a new H115i RGB Platinum and I had some issues which I resolved. But now I'm getting random USB disconnect sounds and I read that 3.15 iCUE fixes it but I'm on 3.18 and it's still happening. I have the latest firmware for the H115i and latest iCUE software, I just don't know what to do? I read that there were some issues with Steam but I don't want to exit Steam or iCUE if it can be helped. Could somebody please help me? Thank you.

Edit (SOLVED): My PS4 controller didn't have a good connection to the wire it was plugged in to so it kept disconnecting and reconnecting. I changed cords and haven't had problems since. Thank you anyway.

Last edited by Zeond; 08-17-2019 at 06:29 AM.
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Old 08-14-2019, 05:38 AM
Aast Aast is offline
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I too am having the same issue only this time with a H150i PRO.

This is on a brand new build and other than the chipset and Motherboard drivers, no other software is installed
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Old 08-19-2019, 03:40 PM
turner850 turner850 is offline
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I am also having USB disconnect problems with any settings, brand new out of the box latest firmware.


About to just return it and go with NZXT
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Old 08-22-2019, 12:28 AM
SAINTJ SAINTJ is offline
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My H115i PRO shows up as Unspecified in Device Manager and thinks it's an H115i Platinum. Also it shows a "safely eject hardware" option down in the task bar.

I'm able to get it to recognize it as an H115i Pro by downloading iCue but then I get a USB connecting sound every time I restart my PC.

This is infuriating.
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