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  #1  
Old 08-12-2019, 02:26 PM
jrwininger jrwininger is offline
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Default Error during checkout on Corsair web page

Since last night the Corsair web site errors out during checkout. I've tried multiple forms of payment and computers. The 3D secure authenticaton cybersource page errors out with a "you are not authorized to view this page" message.
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Old 08-13-2019, 11:19 AM
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Corsair Wootaru Corsair Wootaru is offline
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Check to see if this is happening on another browser, or if there is an extension that might interfere with pages loading. Can you try to see if is happening in incognito mode?
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Old 08-13-2019, 09:47 PM
jrwininger jrwininger is offline
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Quote:
Originally Posted by Corsair Wootaru View Post
Check to see if this is happening on another browser, or if there is an extension that might interfere with pages loading. Can you try to see if is happening in incognito mode?
I tried different browsers/computers. I was finally able to place the order by paying via PayPal, which is linked to the same credit card. I researched the issue...which is due to a third party site that you use for payment authorization. The problem was with your site. When will all the Hydro X products be available to order from Amazon? Your retail site is terrible and difficult to use...no way to modify orders after they are placed, no easy return methods (other than waiting days with a support ticket or hours on the phone), no reasonable shipping options, tracking numbers often show up days after the item has shipped, etc, etc.
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Old 08-14-2019, 05:00 PM
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I can definitely bring this up to the departments that are in charge of these things, but since I mostly answer warranty and RMA ticket questions I am not sure when those products will be readily available on Amazon again.
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