farmfowls Posted September 10, 2014 Share Posted September 10, 2014 Hello. I put in a help ticket (6522237) with Corsair and still haven't heard from anyone yet. Normally I would wait, but being that this is a very important situation (And can't use my computer until I figure it out) I figured I could get someone from Corsair here, to answer my question instead of having to wonder if my issue is being looked into. Anyway, I recently built my first PC. The specs are here (http://ca.pcpartpicker.com/p/wGCzpg). I went with an AIO water cooler and that was the H110. I got it installed and everything was going fine, until I noticed after running my system for a day or two (with no problems) that I didn't install the "Retention Clip" (Part: `M` in the H110 manual) to the pump head before I installed the H110 onto the CPU. So I have a few questions. They are: a) Do I need the retention clip to run my system properly or is it just provided to make the installation easier? b) Do I have to take everything apart to put it on or is there some other way? c) If I do have to take everything apart, how do you suggest I go about it? I would really appreciate any help I can get to get this issue solved. I didn't spend $3000+ on a machine to just leave it there and look pretty. lol. Thanks in advance! Link to comment Share on other sites More sharing options...
wytnyt Posted September 10, 2014 Share Posted September 10, 2014 you can call them and get an answer pronto,the mods here would have to ask customer support also... Link to comment Share on other sites More sharing options...
farmfowls Posted September 10, 2014 Author Share Posted September 10, 2014 How do I find the number? Does it vary between country? What are their hours? Link to comment Share on other sites More sharing options...
farmfowls Posted September 10, 2014 Author Share Posted September 10, 2014 you can call them and get an answer pronto,the mods here would have to ask customer support also... How long does it usually take for them to respond to a help ticket? Link to comment Share on other sites More sharing options...
farmfowls Posted September 10, 2014 Author Share Posted September 10, 2014 Has anyone ever experienced something like this before? Link to comment Share on other sites More sharing options...
farmfowls Posted September 10, 2014 Author Share Posted September 10, 2014 Who are the mods around here? Link to comment Share on other sites More sharing options...
wytnyt Posted September 11, 2014 Share Posted September 11, 2014 How long does it usually take for them to respond to a help ticket? when you call,give your ticket # and they will assist you... Link to comment Share on other sites More sharing options...
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