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Old 11-06-2019, 07:14 PM
Alcasczar Alcasczar is offline
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Default Customer support

Anyone else with a ticket open just gone days without response?? I'm really getting tilted that they ask for all this info and I've provided it and they've gone quiet. No response in 6 days.

At least be professional and let me know you're working on the issue. I've worked in customer service before and it's totally not acceptable to go this long without at least mentioning it's going to take time to research. At least then I can respect they are actually working on my issue.

This isn't the first ticket I've opened either that's been like this, I'm just getting fed up now and the ticket I have open is regarding the Virtuoso headset that has a flaky driver or firmware.
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  #2  
Old 11-06-2019, 07:42 PM
Corsair Notepad Corsair Notepad is offline
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Private message me your ticket number and I will have someone look into this for you.
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  #3  
Old 11-09-2019, 03:17 AM
willhemmens willhemmens is offline
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Corsair just can't seem to improve, here's me making pretty much the exact same post in 2011: https://forum.corsair.com/v3/showthr...494#post490494

And regarding the headset, my advice would be to send it back like I had to, the hardware is good but the software completely lets things down with no signs of improvement.
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Old 11-10-2019, 09:15 AM
Alcasczar Alcasczar is offline
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I think they are doing Fine, I got a little frustrated with my ticket not being responded to but I got things going and have a path. I am not returning the headset, I have faith that Corsair will get a driver update for the headset and things will be ok. I can deal with the minor bug annoyances until that time.
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