The Corsair User Forums  

Go Back   The Corsair User Forums > Customer Service > Warranty and RMA Questions

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 11-04-2019, 09:31 AM
Andrewk_GR Andrewk_GR is offline
Registered User
 
Join Date: Nov 2019
Posts: 0
POST ID # = 1023012
Andrewk_GR Reputation: 10
Default RMA problem in Greece

Hello,

Last year i bought a HX750i in Greece from Official reseller (PLAISIO COMPUTERS)(https://www.plaisio.gr/) and last week died.I went to the store and after testing,they say to me that they cant replace my PSU because my model isn't available, and it wont be.They offer me a trade with other brand bronze efficiency PSU.
Of course i denied it.

My PSU now is in their store.

What should i do?

Thanks in advance!

Last edited by Andrewk_GR; 11-04-2019 at 09:49 AM.
Reply With Quote
  #2  
Old 11-04-2019, 12:31 PM
Andrewk_GR Andrewk_GR is offline
Registered User
 
Join Date: Nov 2019
Posts: 0
POST ID # = 1023021
Andrewk_GR Reputation: 10
Default

After so many calls they said to me that they contact Corsair,and Corsair suggest to replace my psu for Corsair rm750x.

I dont want to go on gold efficiency and lose software control and monitoring.

Last edited by Andrewk_GR; 11-04-2019 at 01:08 PM.
Reply With Quote
  #3  
Old 11-04-2019, 02:39 PM
Corsair Wootaru's Avatar
Corsair Wootaru Corsair Wootaru is offline
Corsair Employee
Corsair Wootaru's PC Specs
 
Join Date: Aug 2018
Posts: 1
POST ID # = 1023033
Corsair Wootaru Reputation: 17
Default

Hello,

You mentioned the item is in the store? Are you able to receive the item to send in the unit to us if we were to process an RMA for it? Please create a ticket on

https://help.corsair.com/hc/en-us/ca...stomer-Service

and a representative will reach out to you.
Reply With Quote
  #4  
Old 11-04-2019, 02:59 PM
Andrewk_GR Andrewk_GR is offline
Registered User
 
Join Date: Nov 2019
Posts: 0
POST ID # = 1023035
Andrewk_GR Reputation: 10
Default

Yes my psu is in the store.

I will take my psu back and i will send it to you for RMA process.Can you please tell me how many days the RMA process take?
Reply With Quote
  #5  
Old 11-05-2019, 03:29 PM
Corsair Wootaru's Avatar
Corsair Wootaru Corsair Wootaru is offline
Corsair Employee
Corsair Wootaru's PC Specs
 
Join Date: Aug 2018
Posts: 1
POST ID # = 1023147
Corsair Wootaru Reputation: 17
Default

Hello,

The RMA process can take between 1-2 weeks upon receiving your unit. We do have an Advance RMA option. This process requires a valid Debit/Credit Card where a replacement charge will be applied for the cost of the product until the returning product(s) are received by Corsair. You will be eligible for a refund as soon as we have confirmed receipt of your defective product. Once your card has been processed your item will be shipped within 1 to 2 business days after your payment has been verified.
Reply With Quote
  #6  
Old 11-06-2019, 08:38 PM
Andrewk_GR Andrewk_GR is offline
Registered User
 
Join Date: Nov 2019
Posts: 0
POST ID # = 1023278
Andrewk_GR Reputation: 10
Default

Ok,thank a lot Wootaru!

Greetings from Greece!
Reply With Quote
  #7  
Old 11-07-2019, 12:59 PM
Corsair Wootaru's Avatar
Corsair Wootaru Corsair Wootaru is offline
Corsair Employee
Corsair Wootaru's PC Specs
 
Join Date: Aug 2018
Posts: 1
POST ID # = 1023315
Corsair Wootaru Reputation: 17
Default

Not a problem at all.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 09:58 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.