The Corsair User Forums  

Go Back   The Corsair User Forums > Customer Service > Warranty and RMA Questions

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 11-06-2019, 07:55 PM
DrPolo DrPolo is offline
Dr
DrPolo's PC Specs
 
Join Date: Nov 2019
Location: UK
Posts: 0
POST ID # = 1023275
DrPolo Reputation: 10
Exclamation Corsair RGB fan controller hub burnt

Hello, I've ordered a Corsair RBG fan hub controller online and received it on the 5th November, after installing it on the same day, following the instructions, I've plugged my PC back in and as soon as I turned it on, a load of black smoke came out from behind the panel which made me turn it off immediately. After removing the panel more smoke came out which sounded the fire alarm and I've noticed that the SATA power cable from the controller has fully burnt down damaging my other cable components. (H150i pro hydro series cooler). If I return the product, do I get compensation for the damage the faulty product has caused? And what are my options. I've reported it to the corsair support members but they've not explained it clearly on what happens. I've shopped with corsair multiple times and never experienced a single problem until now.
Attached Images
File Type: jpg 20191105_184704.jpg (3.47 MB, 5 views)
Reply With Quote
  #2  
Old 11-06-2019, 10:16 PM
DevBiker's Avatar
DevBiker DevBiker is offline
CORSAIR Beta Team
DevBiker's PC Specs
 
Join Date: Feb 2017
Location: Republic of Texas
Posts: 7,635
POST ID # = 1023287
DevBiker Reputation: 88
Default

That typically happens with a short. It could be that the LNP is miswired but we've seen it more often when folks use the wrong power cables in a modular PSU. Did you only use cables that came with your PSU? Is there anything else on the cable from the PSU?
__________________
Please click "Edit System Specs" and fill out your system info.

This comment is provided "as-is", without warranty of any kind, express or implied, including, but not limited to, the sanity or mental fitness of the author. The author is not a Corsair employee, does not represent Corsair, and no comment should be construed as an official statement from Corsair.

Reply With Quote
Reply

Tags
controller, damage, damaged, faulty, help needed

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 09:05 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.