The Corsair User Forums  

Go Back   The Corsair User Forums > Customer Service > Warranty and RMA Questions

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 10-27-2019, 04:05 PM
M4rw M4rw is offline
Registered User
 
Join Date: Oct 2019
Posts: 0
POST ID # = 1022472
M4rw Reputation: 10
Default Question about RMA process for PSU

Hello,

I bought a Corsair RM750 in April 2015 from a Dutch webshop. Unfortunately he PSU started to show defects, and since it is still under warranty, I RMA'd it to the webshop. They notified me that they would send it back to the manufacturer since they can't repair it themselves, and saying that repairs could take up to 4 weeks.

Now my question is, how will the warranty process go? Will Corsair try to repair a defective PSU, or simply replace it with a newer model RM750? I'd like to know because I need my PC for study/work, and if it would take 4 weeks, I would consider getting a temporary cheap PSU or something.
At least I assume that the webshop sent it to a repair depot in the Netherlands, so shipping shouldn't take too long.

Unfortunately I don't have a Corsair RMA code since this process went through the webshop.
Reply With Quote
  #2  
Old 10-28-2019, 11:41 AM
Corsair Wootaru's Avatar
Corsair Wootaru Corsair Wootaru is offline
Corsair Employee
Corsair Wootaru's PC Specs
 
Join Date: Aug 2018
Posts: 1
POST ID # = 1022551
Corsair Wootaru Reputation: 17
Default

Hello,

We do not repair the unit, we would be sending you a replacement unit. The turn around time can take up to 4 weeks. We do have an Advance RMA process that could help you out.
Reply With Quote
  #3  
Old 10-29-2019, 05:24 AM
M4rw M4rw is offline
Registered User
 
Join Date: Oct 2019
Posts: 0
POST ID # = 1022606
M4rw Reputation: 10
Default

Thanks for your quick reply! What is an Advance RMA exactly? And could that still be done with the current RMA already in progress?
Reply With Quote
  #4  
Old 10-29-2019, 05:34 PM
Corsair Wootaru's Avatar
Corsair Wootaru Corsair Wootaru is offline
Corsair Employee
Corsair Wootaru's PC Specs
 
Join Date: Aug 2018
Posts: 1
POST ID # = 1022658
Corsair Wootaru Reputation: 17
Default

Hello,

An Advance RMA option is a process that requires a valid Debit/Credit Card where a replacement charge will be applied for the cost of the product until the returning product(s) are received by Corsair. You will be eligible for a refund as soon as we have confirmed receipt of your defective product. Once your card has been processed your item will be shipped within 1 to 2 business days after your payment has been verified.

If you've already been approved for a standard RMA then we might not be able to process it. If nothing has been started or approved please ask the agent if you can set up an ARMA.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 09:12 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.