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  #46  
Old 12-14-2019, 10:31 AM
TeunSteenbergen TeunSteenbergen is offline
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Quote:
Originally Posted by biffmofo View Post
I ordered the NZXT hub because that seems like a good temporary fix but I think the larger issue needs to be addressed here.
Can you post a link to this NZXT hub? Is it this one?

My setup is almost the same and same problem:

Asus Prime X570 Pro
Ryzen 9 3900X
4x8GB Corsair Vengeance White RGB Pro
Corsair H100i RGB Platinum
Corsair RM850x PSU White
Lian Li PC-O11 Dynamic Window White
9x LL120 RGB White (2x Corsair RGB fan hub)
1x Commander Pro
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  #47  
Old 12-14-2019, 03:55 PM
almoe9 almoe9 is offline
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CorsairJordan
Corsair Support
1 point
·
19 hours ago
Unfortunately, it may best to return it with that particular board. We've confirmed that the motherboard uses a different controller which doesn't play along with the Commander Pro.

THIS IS THE ANSWER.. A BIG F U
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  #48  
Old 12-15-2019, 05:28 AM
MrMetzka MrMetzka is offline
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Quote:
Originally Posted by TeunSteenbergen View Post
Can you post a link to this NZXT hub? Is it this one?
This is the USB hub that solved it for me: https://www.nzxt.com/products/internal-usb-hub
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  #49  
Old 12-15-2019, 07:49 AM
apang1 apang1 is offline
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Thats the one. Just do a search on Amazon. All good now. I hope this resolves your issues.
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  #50  
Old 12-17-2019, 04:13 PM
almoe9 almoe9 is offline
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We should be given credit to buy the hub
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  #51  
Old 12-18-2019, 09:10 AM
ChuteBoxe77 ChuteBoxe77 is offline
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I only signed up to confirm that it works now with the internal NZXT hub (no reconnects).

Asus Prime X570 Pro
Ryzen 3700X
2x16GB Corsair Vengeance White RGB Pro
Corsair RM750x PSU White
Lian Li PC-O11 Dynamic Window White
6x LL120 RGB White (1x Corsair RGB fan hub)
1x Commander Pro
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  #52  
Old 12-20-2019, 03:11 AM
borange01 borange01 is offline
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Same problem here. Can't believe Corsair sells such expensive RGB stuff just to have it not work. Extremely disappointing.
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  #53  
Old 12-22-2019, 08:03 AM
TeunSteenbergen TeunSteenbergen is offline
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I also ordered the NZXT Hub and indeed, no flickering LED's and USB disconnect/connects anymore, nice!
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  #54  
Old 12-22-2019, 09:27 AM
tombaker tombaker is offline
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I've tried everything I can to sort this issue, i'm in the midst of a support ticket right now where they are sending a front panel usb replacement on my obsidian 500d se case, which clearly isn't the problem.
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  #55  
Old 12-26-2019, 04:25 AM
MLGBronson MLGBronson is offline
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This is my first pc build and I encountered this issue every one is having. Same motherboard with 6 Corsair LL120 fans and commander pro. And yes I’m having random usb disconnects as well. I thought I would make this post in hopes that Corsair can fix the issue.

UPDATE: NZXT internal usb hub fixed USB disconnects!

Last edited by MLGBronson; 01-01-2020 at 12:25 PM.
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  #56  
Old 12-28-2019, 04:00 PM
kaek kaek is offline
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Signed up to confirm: Asus x570 Prime-Pro, Commander Pro + 3x120LL + H100i. Connecting/disconnecting USB.
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  #57  
Old 12-29-2019, 12:00 AM
sutek sutek is offline
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Signed up to Confirm random intermitant USB disconnect / reconnnects

Crosshair Hero viii 570x
3900x

6x LL120 Fans
1x Corsair H150i AIO
1x Commander Pro
1 x Node Pro

Commander Pro USB ports cause random disconnects on any device that gets Pluged in to them!
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  #58  
Old 01-01-2020, 03:20 PM
teedeepee teedeepee is offline
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Adding my voice to the chorus. I'm also experiencing random USB disconnects/reconnects of the Commander Pro, which is connected to a USB header on my Asus Prime X570-Pro motherboard. Full PC specs under my username.

I also have 6x LL120 fans and 1x Node Pro connected to the Commander Pro, and 1x Corsair H150i AIO connected to another USB header on the motherboard (and does not experience random USB disconnects/reconnects).

I've unchecked the box allows Windows to put the USB port to sleep (as per an earlier suggestion) and that didn't help.

Edit: I also experienced the issue mentioned by others here that the Corsair H150i AIO would not show up in iCue when connected to the Commander Pro's USB port. I had to connect the AIO directly to the motherboard instead.

Last edited by teedeepee; 01-01-2020 at 03:24 PM. Reason: Clarification
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  #59  
Old 01-20-2020, 05:53 PM
Hi2jack Hi2jack is offline
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Default With Gigabyte x570 Aorus Master same issues

I have the same problem with my Gigabyte x570 Aorus Master....
Even (Corsair) mouse and keyboard didn’t function wel. I connected them to the 3.0 USB Ports and so far working wel. But my CoPro (on internal 2.0 USB header) is disconnecting/connecting every few minutes and my RGB fans are flickering when this occur

Has anyone tried to connect the CoPro to a 3.0 USB header and does it solve the problem?

Jack
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  #60  
Old 01-21-2020, 03:31 PM
ShadyPyro ShadyPyro is offline
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After 5 months and no fix from Corsair, i bit the bullet and bought the nzxt usb hub. issue went away immediately
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