Hipla22 Posted July 12, 2020 Share Posted July 12, 2020 The headphones were working for a couple of days until randomly the next time i used them the mic stopped working. So I checked and the headset was recognized as Conexant USB audio and the mic no longer works and there's weird static if I unplug the headset and plug it back in. Any fix? Link to comment Share on other sites More sharing options...
anicechianti Posted July 23, 2020 Share Posted July 23, 2020 I am having the exact same issue. Have you found a fix? Link to comment Share on other sites More sharing options...
Natural_Bugle Posted August 4, 2020 Share Posted August 4, 2020 Same issue, but im using the HS45 model. Any fix or update on the problem? thnx Link to comment Share on other sites More sharing options...
zaphodikus Posted August 6, 2020 Share Posted August 6, 2020 Windows? Does device manager show the USB device VID/PID pair for the headset when you plug the USB? It may be a chipset id collision due to provisioning laziness? But doubt it, worth checking forsanity. Link to comment Share on other sites More sharing options...
exequielx Posted August 7, 2020 Share Posted August 7, 2020 Same issue, any fix? someone? Link to comment Share on other sites More sharing options...
Paquetish Posted August 12, 2020 Share Posted August 12, 2020 I was playing and suddenly the headphones were turned off, I checked and it says "CONEXANT USB AUDIO" instead of "CORSAIR HS60 PRO ETC ETC ...." and the ICUE program does not detect it ... does any answer? Link to comment Share on other sites More sharing options...
iPahlow Posted August 14, 2020 Share Posted August 14, 2020 Please someone let me know if there is a fix. In the middle of a tarkov fight, my headphones stopped my mic from working and now in stead of saying corsair hs60 pro in my audio settings it says CONEXANT USB AUDIO. This is very frustrating please help Link to comment Share on other sites More sharing options...
Cbomber Posted August 15, 2020 Share Posted August 15, 2020 I was surprised to find a thread on this exact problem with the HS60 headset, is this a known issue? Had my HS60 Pro for less than 2 months and this just happened to me today. If there is a known fix, I'd love to know. Otherwise, I need to start looking for a replacement, this time not from Corsair. Link to comment Share on other sites More sharing options...
Skyli9e Posted August 17, 2020 Share Posted August 17, 2020 I have an hs60 headset, and after auto-updates from this morning it no longer works. I have been troubleshooting this unsuccessfully for 4 hours, so far this is what I've learned: Conexant is part of windows. It triggers audio problems through driver updates via windows update or 3rd party updates. It can not be rolled back (atleast on my computer.) It can overwrite any existing usb audio device plugged into your computer when the update that triggers it goes off. (I have not found rhyme or reason as to what specifically triggers it causing audio problems. Though this most recent windows update has seemed to trigger a lot of people using various devices of different brands and models.) From what I've read it's due to an issue where it causes an incompatibility, then defaults itself instead of whatever device was being used then refuses to check for said device because it can't detect the other device. As such, it effectively makes your existing device "disappear" from your computer entirely. In my case, that device is my HS60. If you uninstall it, it will reinstall itself when you restart your computer. If you delete it via your device manager in "audio devices" and/or "sound,video, and game controllers" it will reinstall when you restart (or sooner pending on device.) If you delete all associated conexant files from your registry, they will also replace themselves as soon as possible. Downloading the install file directly from the manufacturer website doesn't fix it either. (I downloaded the hs60 file, and all it gave me was iCUE that could not detect any devices.) Turning off auto-updates will stop conexant from reinstalling, but it will also not resolve your issue and your device will simply no longer register as anything. period. I've contacted Microsoft support 3 times so far, and all 3 times the solutions did not work. At this point my computer will no longer recognize my headset through any of it's 6 usb ports. iCUE can not detect my HS60 no matter where I plug it in. In fact "Corsair" does not even register when I search my computer. It's like it's no longer compatible with windows. Conexant itself went under a long time ago too, so support is very hard to come by. The only option I have yet to try is to fully wipe windows and reinstall it (which I really don't want to do.) Interestingly, if you get another headset and try it it should work fine, as long as it's not the device that was plugged in via usb when the update occurred. I'm hopeful someone comes up with a reasonable solution in the near future, preferably before I need my microphone again. TLDR: This is NOT a corsair issue, this is a windows issue. The "quick and easy" fix is to roll back any updates made recently and disable auto-updates entirely. As this did not work for me, I've not found a solution. Good luck. 1 Link to comment Share on other sites More sharing options...
Avinash 2544 Posted August 19, 2020 Share Posted August 19, 2020 I have HS45 I have the same issue ...my device is recognised as conxenant usb driver ... I have tried literally everything fuucking but in vain ... I even reset the lappy and plugged in comp but everywhere it is detected as same name . My Corsair usb adapter is nowhere detecting any brand name .. So diid u get any help till now ? Link to comment Share on other sites More sharing options...
andmorel Posted August 23, 2020 Share Posted August 23, 2020 I have the same issue today with my HS60 PRO USB DAC. I already send a ticket so i'm waiting for corsair support to respond me Link to comment Share on other sites More sharing options...
Headbreakone Posted September 1, 2020 Share Posted September 1, 2020 Any news on the topic? Happened to me 3 days ago while using my HS60 Pro and I'm unable to fix it. I've tried to make the PC re-detect the hardware and I've reinstalled everything, but it still refuses to work. Link to comment Share on other sites More sharing options...
dadavo69 Posted September 11, 2020 Share Posted September 11, 2020 I am experiencing the same problem. I have tried everything and spen 4 hours on this problem. I have only had the headset for 2 days. I have submitted a ticket but have had no reponse yet. It seems that there are quite a few people out there experience the same problem with no fix. One temporary solution I have for those of you who are desperate is to buy and female 4 pin 3.5mm to 2x male 3 pin 3.5mm adapter which will give you stereo sound and a microphone. It's not 7.1, but it should keep you going untill Micros**t and/or Corsiar sorts there stuff out. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted September 11, 2020 Corsair Employee Share Posted September 11, 2020 Which update version are all of you currently running on for Windows? You can check under "Check for Update" in Windows Settings, and the link on the right for "OS Build Info". Link to comment Share on other sites More sharing options...
RonnieShortski Posted September 12, 2020 Share Posted September 12, 2020 (edited) I just bought this Headset HS60 Pro Surround and more corsair stuff (case,powersupply, commander pro) etc and installed the icue software, and now im reading that people here suffer the same problem as i have... that the headphone suddenly disconnects when gaming, or skyping whatever.. First i thought it had something to do with the powersettings , as a usb device can disconnect to save power..but that option was disabled. So my guess its the usbdongle supplied that makes the headphone 7.1 surround. So my last resort is that it put the usbdongle away and make a direct connection too the audio port. My headphone now connects as a microphone which works as the audio is coming through the earpieces..and my mic works on the headphone. So i think (in my opinion) it doesnt have anything to do with windows10 as i have version 1809 installed which is old. So it must be the usbdongle itself or the headphone driver from corsair, as my other usb devices dont disconnect. And i reinstalled the latest icue software, everything else (other corsair devices) is detected as it should and works fine. My 2 cents.. Edited September 12, 2020 by RonnieShortski Link to comment Share on other sites More sharing options...
ceem Posted September 16, 2020 Share Posted September 16, 2020 Which update version are all of you currently running on for Windows? You can check under "Check for Update" in Windows Settings, and the link on the right for "OS Build Info". im using windows 10 pro- version 2004 pls do something Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted September 16, 2020 Corsair Employee Share Posted September 16, 2020 Try performing the following and see if this has an affect on the detection of the USB dongle: Unplug your USB headphones. Close iCUE. Go to your Control Panel. Click on Programs. Click on Uninstall a Program. Right click on CORSAIR iCUE Software. Click Repair. Follow onscreen instructions. Plug headset back in. If you continue to have issues, I recommend reaching out to our support team for additional troubleshooting, and if we want to capture these dongles for internal analysis. Link to comment Share on other sites More sharing options...
Stepheg7619 Posted October 3, 2020 Share Posted October 3, 2020 Which update version are all of you currently running on for Windows? You can check under "Check for Update" in Windows Settings, and the link on the right for "OS Build Info". This OS Build number is 19041.508 If you could find a resolution for this as soon as possible as this is so annoying. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted October 5, 2020 Corsair Employee Share Posted October 5, 2020 I'd recommend reaching out to our Technical Support team for additional troubleshooting if the previous steps didn't resolve the issue: https://support.corsair.com/ Link to comment Share on other sites More sharing options...
Naschira Posted October 6, 2020 Share Posted October 6, 2020 Someone found the solution to this problem "conexant USB" in HS60 pro, sounds terrible, with interference. HELP!!!!!! Link to comment Share on other sites More sharing options...
Lorenzo Alvaro Posted October 16, 2020 Share Posted October 16, 2020 I think I found the sources of the problem. If I'm correct windows detect the USB dongle and tries to find an appropriate drivers for it and then somehow wrongly intalls the CONEXANT USB AUDIO drivers. This causes incompatibility with icue and and whole dongle stops working properly. The UserPnP |event ID 20003 is the thing that causes it. Therefore there might be a way to reverse it by installing the appropriate drivers for the dongle again... But there is no drivers for the headsets in the internet or corsair. The reason why repairing icue would not work is because it wont recognise it as the HS60/HS45. BUT! This is only a theory a Corsair headset theory!https://imgur.com/a/2EZbq0h Link to comment Share on other sites More sharing options...
agentotwo10 Posted October 22, 2020 Share Posted October 22, 2020 Started last night for me. I have been looking around for a fat minute but no luck.. :( OS Build 19041.572 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted October 22, 2020 Corsair Employee Share Posted October 22, 2020 Please try reaching out to our Technical Support team for additional troubleshooting if the previous steps didn't resolve the issue: https://support.corsair.com/ Link to comment Share on other sites More sharing options...
guddino Posted October 23, 2020 Share Posted October 23, 2020 The same problem happened to my HS60 Pro today, hope the support can solve it. :c Link to comment Share on other sites More sharing options...
agentotwo10 Posted October 25, 2020 Share Posted October 25, 2020 Has anyone been able to fix this issue? It has been a week and corsair support doesn't seem to help much... :( Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now