Xploder270 Posted July 29, 2019 Share Posted July 29, 2019 (edited) I can't update my firmware in iCUE anymore. After launch it says that there's a firmware update available for my Commander Pro but I can't download it and in fact cannot check or download any firmware for my devices (using STRAFE RGB, Void and Commander Pro). Error message is "The firmware update is not available or failed to load for []" Using iCUE 3.18.77 but I had the same problem last version. I already reinstalled iCUE and wiped my settings in the process. I can use the updater when downloading a firmware for my Strafe manually. Unfortunately, there's no manual update available for the Commander Pro. Running Win10 1903 Release Preview Ring. Disabled Windows Firewall. Logs: 2019-07-29T10:28:32 C cue.firmware.index: Incorrect index contents: fw obj is empty "combined-image" 2019-07-29T10:28:32 I cue.firmware.index: "Commander Pro" firmware update, expected version: 0.9.212 update available, on device: bootloader: 0.5 firmware: 0.8.210 2019-07-29T10:28:32 C cue.common.download: Cannot (re)open ' '! 2019-07-29T10:28:32 C cue.firmware.download: Image download failed. Edited July 29, 2019 by Xploder270 Link to comment Share on other sites More sharing options...
opop Posted July 29, 2019 Share Posted July 29, 2019 I am having the same issue, any ideas what it fixes and if a direct link can be provided? Link to comment Share on other sites More sharing options...
BahamutxD Posted July 29, 2019 Share Posted July 29, 2019 I updated it and it broke my Commander Pro. Its doing all kind of weird things now. Fail to detect fans sometimes, report 12k RPMs, bad voltage reports, bad temperature reports... Will have to see what support have to say. https://i.imgur.com/6LDtwuu.jpg Link to comment Share on other sites More sharing options...
Xploder270 Posted July 31, 2019 Author Share Posted July 31, 2019 Looks like this has been fixed server-side, as checking for updates is working for me now. Link to comment Share on other sites More sharing options...
Cypher7 Posted August 8, 2019 Share Posted August 8, 2019 Same issue for me with Commander Pro Firmware and K70 Mk.2. Link to comment Share on other sites More sharing options...
Sacco Belmonte Posted August 8, 2019 Share Posted August 8, 2019 Similar situation here. My LNP Pro asks me for an update, I download and it seems to apply, then it goes back to asking me about the same update. Link to comment Share on other sites More sharing options...
jackiellowery Posted October 13, 2019 Share Posted October 13, 2019 I updated it and it broke my Commander Pro. Its doing all kind of weird things now. Fail to detect fans sometimes, report 12k RPMs, bad voltage reports, bad temperature reports... Will have to see what support have to say. https://i.imgur.com/6LDtwuu.jpg I have the same issue. Instead of 6 fans running at 800RPM, it'll show 2 fans, one of them running at 13,000RPM. Link to comment Share on other sites More sharing options...
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