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  #1  
Old 12-27-2019, 10:55 AM
AKW AKW is offline
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Exclamation One LED shows another color

So one of the LEDs (The M key) on my keyboard is showing a darker version of the color that I have picked. I have never really noticed it before now, but it really bothers me. I would like to ask if anybody has a solution for this and no I don't really wanna go through the hassle of the RMA process.





I have included some pictures of my keyboard
(Note: The picture where I have removed the keycaps I had to turn down the light a little bit so you could actually see the difference.
Note 2: The keycaps I have removed is N and M)
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  #2  
Old 12-27-2019, 07:38 PM
c-attack c-attack is offline
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Try applying instant lighting in Red, then Green, then Blue to see which of those color components doesn't seem right. Given the above is purple and seems cooler, I would start with Red. It might be easier to tell with the keycap pulled like in picture 2.

You can try a soft reset, but no way to tell at this point if the problem is software/firmware vs one specific physical LED issue. You would think just the one key points to a physical problem, but we have seen similar 1 key color issues solved in the past with a soft or hard reset.

https://help.corsair.com/hc/en-us/ar...-your-keyboard
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  #3  
Old 12-27-2019, 09:07 PM
AKW AKW is offline
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Hi!! I'm pretty sure soft reset didn't work so I am gonna try a hard reset now... Thanks for the help :)
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  #4  
Old 12-28-2019, 03:31 PM
AKW AKW is offline
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Quote:
Originally Posted by c-attack View Post
Try applying instant lighting in Red, then Green, then Blue to see which of those color components doesn't seem right. Given the above is purple and seems cooler, I would start with Red. It might be easier to tell with the keycap pulled like in picture 2.

You can try a soft reset, but no way to tell at this point if the problem is software/firmware vs one specific physical LED issue. You would think just the one key points to a physical problem, but we have seen similar 1 key color issues solved in the past with a soft or hard reset.

https://help.corsair.com/hc/en-us/ar...-your-keyboard
Meanwhile, I wait for Corsair to answer, do you think there are other things I can do to solve this problem?
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  #5  
Old 12-28-2019, 03:46 PM
c-attack c-attack is offline
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Not much. Toggle the M key lighting on off in iCUE. Create a new profile and try red/blue colors to see if it still does this. The only thing you are really looking for is consistency. If it’s faded for everything, this is likely a hardware issue. If it’s changing, maybe just a software glitch.
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  #6  
Old 12-28-2019, 04:51 PM
Apophis3 Apophis3 is offline
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You could try cleaning the LED and the window underside of the keycap
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  #7  
Old 02-15-2020, 07:36 PM
AKW AKW is offline
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Great ****ing news!!

The problem has only worsen and now my I and K has become a brighter shade of pink...
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