trevorplatt Posted September 2, 2020 Share Posted September 2, 2020 Hi all, I hope you can help. I bought a Harpoon Wireless RGB mouse, plugged in the receiver and it was working fine. I downloaded the iCUE software to adjust the constantly changing logo colours and now the cursor doesn't move and the buttons do nothing. It's as if the mouse and receiver no longer talk to each other. When I first installed the software it asked me to plug the mouse in for an update, I did that and waited until it finished, then unplugged it and everything stopped working. It works when I plug it in, but obviously I bought a wireless mouse for a reason. I tried resetting the mouse as per the Corsair website, that did nothing. I've tried rebooting the PC, plugging the receiver into a different port and I've tried uninstalling the software. Still nothing. Any advise would be very much appreciated. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted September 2, 2020 Corsair Employee Share Posted September 2, 2020 Hi trevorplatt, Have you tried re-pairing the HARPOON with its wireless dongle? Make sure the wireless dongle of your mouse is connected to your PC.Open iCUE.Click SETTINGS.Click the Initiate button next to “USB Wireless Receiver Pairing.”Turn off the wireless mouse you want to pair.Make sure that the switch on the bottom of your mouse is set to 2.4 GHz.Hold down the profile button that’s located directly under the mouse wheel.Turn on the mouse.You should see a PAIRING SUCCESSFUL! message when the mouse is paired. 1 Link to comment Share on other sites More sharing options...
trevorplatt Posted September 3, 2020 Author Share Posted September 3, 2020 YES! You magnificent beast :D: Thank you. First time I've ever spent more than £10 on a mouse and I thought it was a dud. Why didn't the software tell me to do that? I did click the initiate button before and it told me to plug in the mouse - it seemed to pair and then when I unplugged it it obviously stopped working again :evil: Anyway, thanks again. Your assistance is gratefully received. Link to comment Share on other sites More sharing options...
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