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  #1  
Old 01-24-2019, 08:23 PM
hydracool hydracool is offline
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Default H100i Pro not detected in Windows 10

This is new build with Asus prime Z390-A and i7 processor. When I installed H100i Pro, it is getting detected under human interface device in device manager and at the same time under USB error 43 displayed. Also it's not detected in Link software( Version provided by Customer support team).
My computer is completely missing the VID_1B1C&PID_0C04 entry in registry

What i tried so far
1. Change USB ports. restart PC.
2. Try connecting to external USB ports.
3. removing ALL USB devices to ensure no conflict.
4. Uninstalled conflicting software's.

Any other pointers?
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  #2  
Old 01-25-2019, 06:22 PM
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Corsair Jam Corsair Jam is offline
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Have you downloaded the latest chipset and USB drivers from Asus's website? By chance are you on the latest Bios for your board?
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  #3  
Old 01-25-2019, 10:54 PM
hydracool hydracool is offline
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Yes. Bios is also latest
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  #4  
Old 01-26-2019, 12:54 PM
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Pheelix Pheelix is offline
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This might help.

I use iCue so I do not know if this will fix your issue with Corsair Link.
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  #5  
Old 01-28-2019, 12:44 PM
hydracool hydracool is offline
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Thanks... I returned it and got new unit. It's working now.
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  #6  
Old 01-30-2019, 02:29 PM
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Glad to hear it's working now.
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